Always so good the service is 5* best comparative prices great selection and everything you need at the ready thank you team Alenza
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Vis mer
Selskapet har svart
Lenses that I wanted at a competitive price and very quick delivery - what more could you want
Found this company after being let down by vision direct again. Ordered on Thursday and delivered Monday no issues. Even after a bad storm here. A few euros extra than Vison direct, but will be a perm... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Alensa.ie
Skrevet av virksomheten
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktopplysninger
Dublin, Irland
- +353818665717
- info@alensa.ie
- alensa.ie
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not recommended for prescription glasses
I purchased glasses from here about a month ago.
On the product page for the glasses, the nose bridge measurement given was inaccurate. The prescription etc was fine, but because of this wrong measurement, the glasses didn't fit me at all, so I had to return them.
When I returned them I expected a full refund because the fault was with them for providing the wrong measurement.
There were several emails back and forth. The customer service agent asked me to take a photo of a pair of glasses I had already, with a measuring tape beside them, because it seemed they wouldn't take my word for it that the measurement of the glasses I ordered was off.
As if someone would be returning glasses just for the sake of it, having spent time carefully picking out the glasses in the first place, reading the measurements, assuming them to be accurate, and placing the order. They seem to assume that the customer must be in the wrong for returning them.
Anyway, after the time-wasting emails, they still said, sorry, we can only refund for the frames.
Another way that this company is dishonest is by using the ".ie" extension for their web address - this was what initially drew me to the site, because I naturally thought it was an Irish company. They are not Irish at all - eastern European.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.ie
Good day,
We understand your frustration with the nose bridge measurement and the subsequent return process. We strive to provide accurate product information and a seamless customer experience. The measurements in your case were confirmed by both our opticians ,and the manufacturer , so unfortunately , in this case they were correct even if they didn't seem so from your perspective.
We apologize for the inconvenience caused by the misunderstood measurement and the back-and-forth emails. We value your feedback and will use it to improve our product descriptions and customer service procedures.
We appreciate you bringing the website domain extension to our attention. We understand how this could be misleading thought it is clearly stated on our website where our company is situated. We will look into ways to clarify our website's origin even better.
Kind regards,
Customer Service Team
Svar fra Alensa.ie
Hello Berni,
Thank you for your positive review. It is very appreciated.
We are glad to hear that you found Alensa's service to be great!
Kind regards,
Alensa Customer Service Team
Svar fra Alensa.ie
Hello,
Thank you for the review.
We are happy to hear that you are satisfied with our prices and delivery speed.
Your feedback is very appreciated and if there is anything we can do to improve your experience, please do not hesitate to let us know at info@alensa.ie
Kind regards,
Alensa Customer Support Team
Fast delivery
7. april 2025
Svar fra Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are happy to hear that you are satisfied and found our delivery to be fast!
Kind regards,
Alensa Customer Support Team
Lenses Bosch and Lomb The item was delivered fast and that is…
The item was delivered fast and that is was what I ordered.Great quality and service
4. april 2025
Svar fra Alensa.ie
Hello Viktoriia,
Thank you for your positive review. We are glad to hear that your lenses have arrived quickly and that everything has gone as expected. Your feedback is valuable and we are happy that you are satisfied with our service!
Kind regards,
Customer Service Team
Svar fra Alensa.ie
Hello, thank you for the review. We are glad to hear your order arrived quickly and that you’re happy with our service. Your feedback is very appreciated!
Fast delivery to Co Kerry
Fast delivery to Co Kerry, great prices, and a free gift! What's not to like.
2. april 2025
Svar fra Alensa.ie
Hello Corinna, thank you for the review! We are glad you enjoyed the fast delivery, the great prices, and the free gift! Your feedback means a lot to us - hope to see you back again soon!
Svar fra Alensa.ie
Hello, thank you for the positive review. We are happy to hear that your experience with Alensa and our products has been a good one. 😊
Great service
Great service. I have used them before and will definitely use them again.
31. mars 2025
Svar fra Alensa.ie
Hello Michael, thank you for your review and your continued support! We are glad to hear you've had a great experience with Alensa and that you'll be coming back. We truly appreciate your loyalty and look forward to serving you again soon!
Svar fra Alensa.ie
Hello, thank you for the positive review. We are happy to hear that you are satisfied with our service and delivery speed!
Alensa has the best prices
Alensa has the best prices. And very fast delivery. Excellent seevice.
25. mars 2025
Svar fra Alensa.ie
Hello Veronika, thank you for the positive review. We appreciate your kind words and are glad to hear about your positive experience with Alensa. We strive to provide our customers with the best possible prices and delivery times and your feedback is very appreciated!
Svar fra Alensa.ie
Hello Nick, thank you for the positive review. We are happy to hear that you had a good experience with Alensa and found our website to be easy to use. We are also glad to hear that you are happy with the recieved product and the delivery speed. Your feedback means a lot to us and we are looking forward to serving you again in the future as well!
Svar fra Alensa.ie
Hello Kristina, thank you for the positive review. We appreciate your kind words and are happy to hear about your positive experience with Alensa. We strive to provide excellent service and value to our customers, and it's rewarding to know we met your expectations.
Quality
Quality, fast delivery and good price. I am always happy to order from Alensa.ie
4. februar 2025
Svar fra Alensa.ie
Hello Elena, thank you for the positive review. We are glad to hear that you were happy with our service, pricing and quality. Your feedback is very appreciated and we look forward to serving you again soon!
A plus for Alensa ☆
My first time ordering from Alensa and they did not dissapoint, easy to navigate the website and place my order, my lenses were cheaper with Alensa than the major providers, placed my order close to the bank holiday weekend and they arrived promptly and packaged well. I'm very impressed with Alensa, and recommend them to anyone.
13. mars 2025
Svar fra Alensa.ie
Hello Fiona, thank you for the positive review. We are happy to hear that your first experience with Alensa was a positive one. It's great to know you found our website easy to navigate, our prices competitive, and our delivery to be efficient. We truly appreciate your recommendation and look forward to serving you again in the future.
So easy to order and quick delivery
21. mars 2025
Svar fra Alensa.ie
Hello, thank you for the positive review. We are glad to hear that you have had a positive experience with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
I’ve been buying here for a few years
I’ve been buying here for a few years, great price and service even tho they got a significant price hike, delivery was quicker years ago now usually takes 7 days, but I’m not complaining , great discounts time the purchases ..
13. mars 2025
Svar fra Alensa.ie
Hello Andrew, thank you for your feedback and continued support over the years. We appreciate your support and are happy to hear you're overall satisfied with our service. We’re always working to improve efficiency while keeping our prices competitive, and we hope to offer quicker delivery times in the future. It’s great to know our discounts make a difference for you. Looking forward to serving you again soon!
Svar fra Alensa.ie
Dear Kátia,
we are sorry to hear that ,and we do apologize deeply. After you have contacted us on our support line ,we have issued you a refund for the undelivered parcel. We hope you keep shopping with us in the future.
Svar fra Alensa.ie
Hello Gerard, we are sorry to hear about the issue with the lenses from this order. Our customer service team has already reached out to you with information on how to return the lenses for quality control. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us on info@alensa.ie
Brilliant as usual
18. mars 2025
Svar fra Alensa.ie
Hello Blaithin, thank you for the positive review. We are happy to hear that you are satisfied with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.