I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... Vis mer
Selskapet har svart
Having heard that Mac 4 Mini base model being withdrawn (disappeared from Apple.com) I found Istore still selling online. Placed order, then realised on back order and there’d be none left. Emailed lo... Vis mer
Selskapet har svart
Techie BS alert. Happened across the Crawley branch from using the torturous Apple help bot. Elbowing colleague out the way saying “I’m the techie here” a lad informed us the bricked iPhone 13pro, i... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
Kontaktopplysninger
112 Strand, WC2R 0AG, London, Storbritannia
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4,0
Bra
647 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The battery gets low very very fast
The battery gets low very very fast. So disappointed even when I’m not using it battery still drain drastically
21. mars 2025
Svar fra Albion
Hi Njoukeang,
We’re sorry to hear this about your Apple Watch.
As this is the first time we are hearing about an issue with your Apple Watch. Please reach out to webshop@istore.co.uk and our team will be able to assist you.
~ Irene
Phenomenal Service in Northampton (Grosvenor Centre)
I enjoyed a fantastic customer-service experience at the iStore in Northampton, when purchasing my new MacBook.
Despite arriving just 20 minutes before closing, the staff remained incredibly patient and welcoming, even while handling a busy store.
Welja and her team went above and beyond to explain the trade-in process clearly and ensure everything was completed smoothly.
Their knowledge of the products was flawless and they had all the answers to my questions without missing a beat.
They even stayed a few minutes after closing to finalise the paperwork, so I could walk away with my new MacBook that evening.
Their professionalism, kindness, and dedication to customer service were all truly outstanding.
Highly recommended!
13. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Daniel,
Here's a response you could use:
Thank you for your wonderful review! We're so pleased to hear that you had a fantastic experience at our Northampton store. Welja and the team always strive to provide the best service, and it’s great to know they made your visit smooth and stress-free—especially so close to closing time. We appreciate your kind words about their knowledge and dedication, and we’re delighted you left with your new MacBook that evening. Enjoy your new device, and we look forward to welcoming you again soon!
~ Irene
Joost (manager) and his team were so…
Joost (manager) and his team were so helpful extracting all my data from my broken laptop and set up my new laptop quickly and professionally. Highly recommended them in the arcade in Cheltenham.
5. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Joy,
Thank you for your kind words and recommendation! It's always a pleasure to hear that our customers are satisfied with our service. Do not hesitate to come and visit us again should you have any queries or needs!
~ Irene
Quick service
10. februar 2025
Svar fra Albion
Hi,
Your positive experience is what we aim for. Thank you for your review.
~ Irene
Chester store - Jack - superb employee
Visited the Chester store with my very old and no longer used i-phone 6 - which had some extremely important pictures on it of a recently deceased Family member. Jack was so so helpful and considerate to me - he not only managed to retrieve the relevant pictures for me - he also got ALL the pictures from the old phone for me & transferred them all to my new i-phone.
He is a credit to the store - I can never thank him enough for both his help and support and also his kind words.
25. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Mark,
Thank you so much for your kind words. We are truly touched that Jack was able to assist you during such a difficult time. We understand how precious those memories are, and we're delighted to know that he could help retrieve and transfer the important pictures from your old iPhone.
If you ever need further help or have any questions, please don't hesitate to reach out. We're here to assist!
~ Irene
Svar fra Albion
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you're satisfied with our service and fast delivery.
We appreciate your support and look forward to serving you again.
~ Irene
I visited the Northampton istore today…
I visited the Northampton istore today after accidentally deleting all my emails. I was greeted by two smiling faces, Sylvester and Paul, asking if they could help me. They were very knowledgeable and helpful and gave such a great service.
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Jo,
Thank you for placing your trust in iStore and for taking the time to leave us a review.
We're delighted to hear that you received great service and your problem has been resolved. We appreciate your support and look forward to serving you again.
~ Irene
Svar fra Albion
Hi,
We're delighted to see that you had a great experience with us. Thank you for your review!
~ Irene
Hereford store
Hereford store, what a waste of time, took a iPhone in there twice to get a replacement battery, first time they use every excuse not to do it, said the sim had to been in the phone to replace the battery. Took in a week later after a hour the rang and told me they could not do it because the screen was stuck to the phone body.
Took it into apple and they had replaced the battery in 40 minutes….
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Peter,
We want to clarify the situation surrounding your recent visits to our Hereford store.
When performing battery replacements, our team follows Apple’s strict repair guidelines to ensure the process is completed safely and correctly. In your case, we encountered complications with the device, including the screen being firmly adhered to the phone body. This presented a risk of further damage during the repair, which is why we couldn’t proceed at the time.
Regarding the SIM card, Apple guidelines also state that we cannot perform any repairs if parts of the phone are missing. In this case, the SIM tray had been removed from the phone, which would prevent us from completing the repair properly.
We’re glad to hear your battery issue was resolved, but it’s important to note that our technicians operate within Apple’s protocols to prioritise the safety and integrity of your device. If there’s anything further you’d like to discuss, feel free to contact us directly.
~ Irene
Very good iStore.
29. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Annabel,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
~ Irene
Always very helpful .
Bought my iPad from Ipswich store ,if I have any reason to ask for help or understanding (I’m old school) ,every member of staff are always helpful.
Today Leyland was absolutely brilliant ,with all my questions ,thank you again.
29. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Richard,
Thank you for sharing your experience! It's wonderful to hear that Leyland and the team at the Ipswich store provided such helpful and patient service. We're delighted to hear that you had a great experience with our customer service.
We look forward to serving you again soon!
~ Irene
My item was easy to order
My item was easy to order, and delivered within 2 days
All in perfect order .
19. november 2024
Svar fra Albion
Hi John,
Thank you for sharing your experience! It's great to hear that your order arrived quickly and in perfect condition. We appreciate your feedback and look forward to helping you again! ~ Irene
Misleading Service and Overpriced Repairs – Go Elsewhere
I visited the iStore as it is an Apple-recommended store to address an issue with my iPhone 11 screen, which was unresponsive. The staff informed me that the screen was broken where the sensor is located and quoted £219 for a screen replacement. They also claimed that the sensor would need replacing but still quoted the total cost as £219—the same amount listed on Apple’s website for just a screen replacement.
This seemed odd, so I questioned the claim, but the staff insisted it would be difficult to find another store with a compatible sensor for my phone. Skeptical, I visited another repair shop, where I had the screen replaced for £70. The phone works perfectly now, and no sensor replacement was needed.
The staff at the iStore provided misleading information to push their expensive repair service. This experience felt dishonest, and I cannot recommend this store. Save your time and money by seeking repairs elsewhere.
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi,
As an Apple Authorised Service Provider, we follow Apple’s pricing structure, and the £219 quoted for your iPhone 11 screen replacement aligns with the price listed on Apple’s website. This cost includes genuine Apple parts, Apple-trained technicians, and adherence to strict data privacy standards.
While third-party repair shops may offer lower prices, they typically use non-genuine parts, and repairs are performed by non-Apple certified technicians. This could compromise the quality, durability, and security of your device. We aim to provide reliable, high-quality service that meets Apple’s standards to ensure long-term performance.
We remain committed to offering transparent, Apple-authorised service. If you have further concerns, please don’t hesitate to reach out to us directly.
~ Irene
Was very amazing experience…service was…
Was very amazing experience…service was sooo good as well I like my phone..♥️♥️♥️
10/10
100/100
19. november 2024
Svar fra Albion
Hi,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again. Enjoy your new iPhone!
~ Irene
Well Oragnised and great updates
I had recently purchased iPhone 16 pro max. Got it very quick. Got updates throughout I got my phone. Well organised and had a great experience with Istore.
19. november 2024
Svar fra Albion
Hi,
We appreciate your support and we thank you for highlighting the quality of our service. We look forward to serving you again.
~ Irene
Delivery timing was so fast and packing…
Delivery timing was so fast and packing was secure
Thanks I store for everything
19. november 2024
Svar fra Albion
Hi Sagar,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Svar fra Albion
Hi Reshma,
Thank you for your positive review. We're thrilled you had such a great experience with us and we look forward to serving you again soon.
~ Irene
Quick and efficient service
Quick and efficient service, goods dispatched the same day as ordering and arrived the following day
14. november 2024
Svar fra Albion
Hi Adam,
We're glad to hear that your experience with iStore was 5-star. Thank you so much for sharing your feedback. We appreciate your support and look forward to serving you again.
~ Irene
Fast delivery that exceeded the…
Fast delivery that exceeded the expected timescales.
18. oktober 2024
Svar fra Albion
Hi,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
I have had to go to the istore in…
I have had to go to the istore in Woking a few times recently, another visit today and next week. Jack, the shop assistant, is absolutely fantastic. Kind, polite, patient, very knowledgeable about products, nothing is too much trouble. Would go nowhere else.
26. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Albion
Hi Elizabeth,
Thank you for sharing your experience! It's fantastic to hear that Jack provided such exceptional service, consistently demonstrating kindness, patience, and expertise. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again.
~ Irene
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.