Alamo Anmeldelser 

Booked a car in March 2024 via Alamo Uk prepaid voucher costing $1004 for a full size luxury SUV, saving off $160 for collection date - 22/12/2024 in Tampa USA, upon our arrival , Alamo tampa did not have any full size luxury SUV available and stated there is only 2 of you, please choose a vehicle from a lesser class and you will be only charged for class, I explained I did the booking via pre paid, Tampa Alamo stated we have a credit card on file and it will be credited with the difference, due to my wife disability ( that's why we booked a full size SUV not to do with how many people in our party plus if we book a certain class, it should be available to collect) and the needed to take medication, We took a vehicle which only cost $815, on the date of return , I asked again about the credit / refund, explained again what happened and I did pre-paid, Alamo started that I would get $189 refund and gave me a receipt for $815 .
I returned the UK, 7 days pasted, still no refund, called Alamo UK, They can't help as the voucher/ my booking was transferred to Almao USA, I called them, The credit of $189 was on file, Alamo said they would escalated to accounts and I would receive a call / email and refund within 24hrs, nothing, 7 more days pass, I called Alamo USA again, they told me it was escalated to accounts and they are working on a way to pay you !!! I stated that they have a credit card on file, can't you refund that ?? Alamo said No, we can only issue a refund to a credit card when there is amount due ( cost of car rental ) but in my case there is no amount due, as I did pre - paid , we can't refund you as its not our policy !!!!
I called Alamo UK as I prepaid through them, they didn't understand, declined talk to Alamo USA on my behalf and stared that it wasn't there concerned, I asked both Alamo UK and Alamo USA for the escalation process so I get my refund / credit and they both said you can't escalate this matter !!!
7 more days past , called Alamo USA again, the agent stated once again it's with accounts and he will escalate it and I will get a call/ email and refund with in 24hrs, Still nothing, now 24 days later.
So please avoid doing pre paid as if your class of vehicle is not available and you take a lesser class, you will be over paying and chasing a refund like myself, Its a shame Alamo use to be a class leading rental company and now just seems to be running a scam !
Paid $1004 in full 9 months before collecting vehicle, non was available, took a vehicle which was worth $815 with Alamo knowing for well that they won't issue $189 difference as a refund due to not being their Policy.
Completely unacceptable how you treat your Customers.

Absolutely terrible service. Waiting outside the airport with no help. Book anyone else but Alamo.

Pre booked an economy car in Alamo Stansted but it was not available on the day so they gave me a complimentary upgrade with no extra charge. I paid the €240 deposit and off I went. They had agreed to lock in a refueling price per litre the same as all filling stations on the way. The fuel I used was charged to the deposit and cost me €40 which was unreal for the driving I did on the day.
Next time I land in Stansted I'll be renting a car from Alamo again. Friendly staff and quick return of the deposit. 5 stars

Very bad experience with Alamo/Enterprise Heathrow Airport Christmas period 2024 - ended up costing us far more than the fixed fee quoted at online booking. We attempted to get resolution by phone (were told to email); by email - never got any response. We have used Alamo/Enterprise many times over the years with no problems, but this time the experience was bad and they are now on our lifelong block-list.

We arrived in Manchester from a long haul flight to pick up car, having booked from Australia. After a few issues of clarifying the booking, the staff were great - especially Musti and Thomas Carr. Musti made our experience so easy! He was extremely knowlegeable, talking to us to establish our main requirements and made us feel comfortable straight away. Musti made our experience simple.

AVOID, AVOID, AVOID Alamo at all costs
I hired a car by pre paying the full amount months in advance and booked it through alamo.co.uk, when I turned up at tampa airport to collect the car we was told there was no cars avaliable and had to get a hotel or lyft/uber and claim a refund, after being stranded at the airport because our phones wouldn't work on 5g or airport WiFi and no sign of a taxi, I returned to the desk and had a huge argument with the staff to get me to my destination as I needed to be there that night, they managed to give me a car after all, which turned out to be a right nail, cameras falling of the car, interior had been severely damaged, scratches all over the car, etc, etc upon returning the car I had spoke to the staff about the experience where they offered me $270 refund as well as 2 days free rental on my next visit, I chased up the refund and with alot of pass the parcel, me being the parcel between uk and USA alamo both stating it is each others responsibility, after alot of arguments Tampa had issued a refund for the full amount to UK alamo that then should have refunded me but UK alamo keeps saying they do not do refunds even though they received the money from USA alamo, still waiting for the money now and they keep saying it has nothing to do with UK alamo even though they have said they received my refund and just simply refuse to pass it on to Me

Run Away! Just took a call from the Waverley Station office of Alamo. They canceled my confirmed car the day before arrival. I have deposits ($$$) that I will lose. The Waverly Station Alamo office laughed at me.

How can you justify charging £9.80 per day for a satnav that is already installed in the car?

Einfach zu buchen, ehrliche Abrechnung, keine Zusatzkosten. Freundliche Leute. Kann echt nichts mekern.

I booked with this company, based at Glasgow airport, for the first time 3 months ago. Their policy does state that I would need to leave my credit card details. I only had a debit card and was told that would be absolutely fine. 3 months later, I booked with them again - expecting the same to apply. Not so. I was told that I could not have the car I had reserved as I did not have a credit card. I said that my husband would ring them with HIS credit card details. This was not acceptable as his signature was required. So I was stranded, in the dark, with my suitcase and no way of reaching my final destination. Thank goodness for Europcar, without whom I have no idea what would have happened. I had a rental car from them, paid for with my debit card withing 15 minutes. Absolutely shocking service from Alamo. Will not be using them again

If I could give zero stars, I absolutely would. The service I received was appalling. I booked a car through Rentalcars.com and received a confirmation for pick-up at Manchester Airport. This was clearly a local hire, as stated on the booking form, and entering a boarding pass number was listed as optional.

When I arrived at the hire desk, the agent—who looked visibly bored and frustrated—took my documents and spent five minutes tapping away at his computer before disappearing into the back office for another five minutes. On his return, he told me I was being refused the car because I didn’t have a boarding pass, claiming it was a condition of hire.

I explained that I didn’t have a boarding pass because I hadn’t travelled by plane—this was a local hire. He then, clearly thinking he was being funny, asked for a ferry or train ticket instead. His tone was rude and obnoxious, and the way he spoke to me was completely unacceptable.

I asked to speak to a manager. With an eye roll, he disappeared again, and after another wait, the manager arrived. Although the manager was far more polite, they simply repeated the same point: I was being refused the car because I didn’t have a boarding pass.

This is an utterly ridiculous rule and an enormous waste of my time. The entire experience was frustrating, and the poor attitude of the agent made it even worse. Very poor service. Avoid if you can.

Alamo - Belfast International Airport
Great service overall and super car, slightly marred by being very understaffed on collection day. Notwithstanding that, it was the usual friendly helpful professional service with a car in great condition. The return was easy and quick and equally friendly. Highly recommended.

Alamo had refused to offer me the vehicle. and been told that I am from local without flight information. So can not rent the vehicle to me. Staff name is Simon. I have informed this incident to the branch manager Thomas Carr. He said that Alamo is not update the terms and conditions with carjet yet. I have emailed carjet for refund. always autoreply.
No one is dealing my issue. please have my money back. ALL MY JOURNEY HAD BEEN CANCELLED BECAUSE OF CARJET AND ALAMO'S TERMS AND CONDITIONS.

We reserved a car in UK at Glasgow Airport via booking.com. It was paid and confirmed.
But when we arrived to the Alamo counter, the representative run some "address check" on my UK driver license, said that it "does not go through", and refused to give me a car. We asked her to check my wife's DL and she said that "it did not go through either". We called for the manager, but he said he cannot do anything. Our DL address is the house we own, where we lived for last 13 years, and we never had any issue with any checks before.
Note also that our DVLA check went through with no problem, and Alamo terms and conditions do not mention ANY additional checks.
We were forced to turn to another company (SIXT) across the hall. It had no issue with our DL addresses, checks etc and gave us a car, but we had to pay twice more.

Como ficaria pouco tempo no Reino Unido optei por alugar um carro para aproveitar melhor o tempo. Chegando na locadora Álamo tivemos um atendimento rápido, na devolução também muito rápido, a atendente relatou que estava tudo certo com o veículo e fez a devolução de uma parte do valor depositado em calção.
Ao verificar a fatura do meu cartão de crédito, fiquei surpreso com uma cobrança extra feita pela locadora, uma vez que não havia nenhum problema com o carro, estava exatamente de acordo com o contrato.
O site Rent Cars informou que seria uma cobrança extra relativo ao seguro, porém eu recusei o seguro oferecido pela locadora, visto que meu cartão de crédito já oferece seguro para veículos de locadora.
Constatei que, corriqueiramente a locadora libera o veículo mediante caução, e no retorno não faz a devolução do valor por completo, embolsando boa parte mesmo estando tudo ok com o veículo.

I reserved the car on line and collected it from Stansted airport. The check in was smooth and quick and the member of staff extremely polite and helpful. The car was great - exactly what I reserved and new with low mileage. The return was quick and problem free and again the staff member was polite and kind and confirmed my deposit would be returned immediately. I cannot rate the Stansted airport branch of Alamo highly enough. I will use them again without hesitation.

Run away don't give credit card's to this company and Enterprise !after I paid 2 weeks I first try to take from my card 1800 and i block the transaction,after recive call to increase deposit from200 to 2000 pounds. Or to bring the car back. I said I have paid 2 weeks and I have left 1 week from this.but they said..if I don't pay 2000 more I must bring back instantly the car or report stolen to police!I don't believe I must leave the car in Birmingham and louse 450 pounds and go back to London in train. Horor experience!

My advice to anyone thinking of using Alamo. Don’t. They are great when things go as planned but when it goes wrong then they are by far the most apathetic company I have ever encountered. They Issued me with a lower grade of vehicle at JFK Airport, the vehicle I had prepaid for and had been confirmed was not available at JFK but even though I had booked months in advance no one informed me. The vehicle I was given, bearing in mind I had paid for a Premium Crossover was a battered high mileage (very high) standard crossover. They had nothing else and although this was acknowledged as a mistake on their behalf as of yet I have had no refund of the difference. Only an offer of 3 free days rental for a standard car as an apology for the poor service I have received whilst trying to sort what should a simple issue of a refund of the difference. I haven’t asked for anything else than that, and yet 3 months later I have now been told I am not entitled to a refund? So with Alamo if you do not get what you paid for even though it is fully evidenced on your paperwork you will still be told tough luck.

We rented a car in U.S. whilst in Yellow Stone park it developed a CV joint knock. As we still had week to go, couldn't get any sense from phone numbers. So took the car to Boise in Montana, who staff were helpful gave us temporary car for day then had to go back next to pick up a similar vehicle to what we had rented. Then came the kick in teeth as they charged us fuel at excessive rate for saving them a fortune if car had broken down in middle of no where.
UP DATE.
Alamo have since been back in touch and re-credited fuel, and gave me a discount off rental for inconvenience. Got to admit for a big company was surprised so now give them 5 stars.

When I picked up the car I was advised there would be no cleaning charges incurred. On returning the car all was accepted and ok. 1 week later I received an £100 invoice for an automatically charged cleaning cost. Would not use again