Airside Parking Ltd Anmeldelser 

Really disappointing service. Landed from an overnight flight needing to get straight to work. When we called they had no details of the car. Called again to confirm we had baggage and they were still asking which was our car. Then had to wait over 30 minutes with it being blamed on traffic. The roads were clear. Once we were in the car they called again to check the terminal and to tell us the car was on its way. Shocking communication, and poor service. Not worth the extra money.

A fellow call me on this number 07932696867 this morning. He couldn't pronounce my name and as I didn't recognise his number, I asked him what company he represents. Instead he started screaming insults at me. I calmly asked who he was and he said he owns the airside parking I paid to use later today.
I have decided to cancel my booking. If he's this rude to his clients on the phone, heavens knows what he'll do to my car when I am away.

Just wanted to say excellent service and it was a seamless experience. This company should be very proud of the service it offers

When I collected the car I drove to pick up petrol and when getting back in after filling up noticed a deep scratch on the passenger door. I caller Airside Parking straight away to notify. They asked me to send over photos which I did. Since then they have stopped answering the phone to me and have not responded to my messages. Really frustrating.

Unable to get car to us for almost an hour. Ridiculous service. Usual nonsense about ‘traffic’. All while others are getting their vehicles in 15 mins or less. Do not use.

After an issue with the collection date, they were most helpful in getting my car back to me as soon a ma possible so I could be on my way

Will use again

The whole experience, from dropping the car to the collection, was a shambles. The driver was 30mins late from when we called allowing 35mins travel time from home. On arrival back into the country, we waited for 2hrs for the car to be delivered to the terminal but to the other end of the car park from where we were told to wait. I had trouble getting old of the company, firstly the number was unobtainable, and then busy or just couldn't get through. When I did get through it was always the driver will be with you in 10mins or is on his way. The driver called me on arrival at the car park but at the other end to where we were waiting, I asked him to drive the car to where we were since we were told to wait there but he left without further comment. The final update came from a call from them to say the driver had been waiting for us for 30mins and left the car with the car parking ticket and keys on the front driver wheel. I asked the person on the phone not to lie about the time the driver had arrived and had the time of his call and the ticket to verify he only just arrived, I said we will never use this service again, no adherence to the service levels they sate in the information provided and very little honesty.

I had to cancel my booking as my car broke down. There’s supposed to be a 24 free cancellation service - but the problem is - there’s no customer service so you can’t get your money back! Their website doesn’t work, the only number you’re given is the driver’s who wouldn’t help me and couldn’t give a damn…then I found an email address from a third party and no one replied. It’s disgusting, greedy behaviour. I’m having to put in a dispute with my bank to get my money back.

Use a professional outfit with customer service, not these cowboys - they won’t help you if something goes wrong they’ll just take your money.

Excellent. Good service. Good communications. All round very friendly. Would recommend

Seamless service. Telephone calls answered promptly & guidance provided. Timely pick up & drop off despite delays at Baggage collection. Highly recommended.

Airside parking provided us with a great service, supporting us outside of their stated working hours (due to delays with our flight). I will definitely be using them again.

When we arrived home, we were told that our van wouldn’t start. The guys were able to jump start it and brought it to us as soon as they could. Would recommend.

Fantastic team! Really great service, would highly recommend.

Very friendly service and staff. Happy to go the extra mile!

We booked with Airside Parking at Heathrow T5 for our 7 day trip to Las Vegas. We left the car outside the terminal where the staff met us and took the car away, upon our return we were met promptly outside the terminal. The service we received was 5 star and we cannot recommend them enough, thank you for making it so easy. David Smith.

Absolutely excellent service. Very short wait for the car and the employees seem very helpful and considerate. Highly recommend!

Excellent service very reliable very professional people highly recommended

Huge thanks to Hitesh for his help and professionalism. We were really up against it time wise and he did everything he could to help us. We were so grateful, he’s a real credit to the company!

Excellent service
Very professional and courteous
Honest and totally reliable
Keep their premises

I took a chance, as you always do with this type of service and I can honestly say I was very happy that I did. Service was prompt and efficient, accommodated a few changes i.e. plane arriving. early therefore needed my car quicker than planned. All instructions given on booking were correct and on using were all followed, so there was no mis-informtaion.
Appreciate from some of the reviews its seemed to go wrong but in my case 10 out of 10 and at the price quoted - great!

Excellent service and very honest people
Highly recommended.