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Airporttransferportal Anmeldelser 8

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TrustScore 4 av 5

3,9

Flybuss
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Flybuss

Skrevet av virksomheten

Airport Transfer Portal is a global marketplace for private airport, city, event and group transfers. Operated by Funny Tourism Ltd in the UK, we connect travellers with verified local transfer operators across 550+ airports in 170+ countries — more than 9,700 routes served by 470+ vetted local companies. We're not a fleet. We bring together established local drivers who know their own roads, airports and traffic, and give travellers one simple, trustworthy place to book them in advance. What we work hard to get right: - Fixed, upfront prices — what you see is what you pay. No surge pricing, no surprises on arrival. - Prepaid, protected bookings — your transfer is paid and confirmed before you fly, so there's nothing to settle with the driver. - Flight tracking — pickups follow your real arrival time, so a delayed flight doesn't mean a missed ride. - A real meet-and-greet — your driver is waiting for you, by name. Most of all, we stand behind every ride. When something goes wrong — and occasionally, despite everyone's best efforts, it does — we take responsibility, fix it quickly, and make it right. Honest communication matters to us as much as the journey itself. Wherever you're landing, we want the transfer to be the easiest part of your trip.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

8 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Vurdert til 3 av 5 stjerner

Great Arrival Transfer, Honest Resolution to a Departure Mistake

Our arrival transfer was excellent. Even though I missed the 18-hour booking deadline, the team arranged a transfer after I contacted them by email. Communication was friendly and professional, and our driver was on time, waiting for us at the airport.

Unfortunately, our departure transfer did not go as planned because the driver mixed up AM and PM and never arrived, which caused a lot of stress on our travel day (we were 7 people and it was hard to find a taxi at 3am). However, the company took full responsibility, apologized sincerely, and processed a full refund without any hassle. Mistakes can happen, and I appreciate how professionally they handled the situation.

11. juni 2026
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Svar fra Airporttransferportal

Hi Martina,

Thank you for such a fair and balanced review — and for your understanding on a day we genuinely let you down.

We're really glad the arrival went smoothly and that the team could still arrange your transfer even after the booking window had closed. The departure, though, is exactly what should never happen: a driver confusing AM and PM left you and your group of seven
stranded at 3am, and we're sincerely sorry for the stress that caused.

There's no excuse for it. All we could do was take full responsibility and refund you in full — but we know that doesn't give you back that morning. We've since tightened how pickup times are confirmed with our drivers so an AM/PM mix-up like this can't slip
through again.

Thank you for recognising how we handled it. If your travels bring you back, we'd be grateful for the chance to give you the smooth trip you deserve.

Warm regards,
Fatih — Airport Transfer Portal

Vurdert til 5 av 5 stjerner

Nice ride

Nice ride. He drives safe

14. mai 2026
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Svar fra Airporttransferportal

Hi George,

Thank you for taking the time to share this. We're glad your driver got you there safely and comfortably — safe, reliable driving is exactly what we expect from every verified operator on Airport Transfer Portal.

We'd love to have you back next time you travel.

Safe travels,
The Airport Transfer Portal Team

Vurdert til 5 av 5 stjerner

Very professional and responsive

Very professional and responsive. Great experience so far. Thank you

10. mai 2026
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Svar fra Airporttransferportal

Hi Selma,

Thank you so much for the kind words. Being professional and responsive is exactly what we aim for, and it means a lot to hear it reflected in your experience.

We look forward to taking care of your next transfer.

Warm regards,
The Airport Transfer Portal Team

Vurdert til 5 av 5 stjerner

Fast connection and communication

Fast connection and communication.
Driver was great and he helped us alot. The name of driver was Mr. Devin.

28. april 2026
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Svar fra Airporttransferportal

Hi Jelena,

Thank you for the wonderful review. We're so glad the booking was quick and the communication smooth — and it's great to hear Devin took such good care of you. We'll be sure to pass your kind words along to him.

We look forward to welcoming you back on your next trip.

Warm regards,
The Airport Transfer Portal Team

Vurdert til 1 av 5 stjerner

Avoid this company

Ethics, customer respect, and professionalism are not part of this company’s values.

I have been travelling for over 20 years, and I must say I have never had such a disappointing experience.

The service provided did not correspond to what was originally booked and paid for. The company even acknowledged that the initially expected service had not been delivered. An alternative solution was then proposed, but this was also not properly respected nor fully implemented.

Furthermore, the “meet and greet” service was not provided as advertised. The elements highlighted at the time of booking (such as a meet-and-greet with a sign, on-site assistance, Wi-Fi connection, etc.) did NOT EXIST in reality.

In addition, extra parking fees were requested on site by the driver, which had not been clearly communicated at the time of booking and is not acceptable in the context of a prepaid service.

The customer service blocks you when you file a complaint, something I have never experienced with any other company. Communication has therefore been very disappointing, as I was unable to continue the discussion after being blocked, despite having remained calm and polite throughout the process.

Legal proceedings are currently underway in Belgium as well as in Saudi Arabia, initiated by my lawyer. I will not allow this company to continue causing harm to other customers. If applicable, I remain open to any discussion regarding a collective complaint, in coordination with my lawyer.

Overall, the experience is far below expected customer service standards, and I do not recommend this company.

3. april 2026
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Svar fra Airporttransferportal

Hi ,

We have provided service as promised, but we have received a full refund request for a completed service. We have been treated for to be given 1 star, we were expecting this.

Its ok, at least we know where it is coming from.

Thank you
Have a nice day

Vurdert til 5 av 5 stjerner

sehr zufrieden

Kommunikation per E-Mail lief einwandfrei, Handynummer des Fahrers wurde einen Tag vorher noch übermittelt. Fahrer war sogar schon vor der vereinbarten Zeit da, es wäre eventuell hilfreich gewesen, wenn auch er meine Handynummer gehabt hätte. Fahrer sehr hilfsbereit, Fahrzeug neu und sehr sauber, Fahrt ruhig, sicher und direkt an den Eingang zum Abflugsterminal. Festpreis mit Kreditkarte vorab bezahlt.

22. april 2026
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Sehr geehrter Herr Folda,

vielen Dank für Ihre ausführliche Rückmeldung und dass Sie sich für
Airport Transfer Portal entschieden haben. Es freut uns sehr zu hören,
dass der Fahrer pünktlich war, das Fahrzeug sauber und neu, und die
Fahrt direkt zum Terminaleingang reibungslos verlief.

Zu Ihrer Anmerkung, dass der Fahrer auch Ihre Mobilnummer hätte haben
können: das ist eine bewusste Entscheidung von uns. Aus Gründen des
Datenschutzes (DSGVO) geben wir die Kommunikation nur einseitig frei
— Sie als Fahrgast haben jederzeit direkten Kontakt zum Fahrer, der
Fahrer erhält jedoch keine Mobilnummer der Fahrgäste. So vermeiden
wir unerwünschte Anrufe, Marketing-Kontakte oder Druck zur
Umbuchung von Fahrerseite.

Sollte ein Fahrer einen Fahrgast doch einmal erreichen müssen (z. B.
bei Flugverspätung oder Treffpunktklärung), übernimmt das unser
Dispatch-Team über Flight-Tracking und direkt via SMS/WhatsApp —
Fahrgäste werden also nie spontan vom Fahrer angerufen.

Ihr Lob werden wir gerne an das Supplier-Team weitergeben. Wir
wünschen Ihnen weiterhin gute Reisen.

Mit freundlichen Grüßen,
Airport Transfer Portal Team

Vurdert til 5 av 5 stjerner

Great experience. Will use again

Driver was responsive and communicative about arrival and meeting point, very professional, and the car was was very clean and comfortable.

17. april 2026
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Svar fra Airporttransferportal

Thank you for your kind review. We are happy to hear that your driver was responsive, professional, and that the vehicle was clean and comfortable. We look forward to serving you again on your next trip.

Vurdert til 5 av 5 stjerner

The driver was in there once we…100% recommended!

The driver was already there when we arrived. The journey was smooth and fast. The car was brand new, very clean, and smelled great.
100% recommended and well worth it!

14. april 2026
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Svar fra Airporttransferportal

Thank you, Gemma. We are very glad to hear that your driver was waiting on arrival and that the journey was smooth, comfortable, and worth it. We truly appreciate your recommendation.

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