Airportparkingextras Anmeldelser 

Very disappointed with the service. The way this whole situation was handled was completely unprofessional and unacceptable.

When we went to drop the car off at Luton Airport, we followed the instructions we had been given regarding where to park the vehicle. However, when we arrived, we discovered that the drop-off location had been changed. Nobody had bothered to inform us about the change, so we ended up going to the wrong parking area.

This caused unnecessary confusion and stress, especially while travelling with luggage and a young child. A simple message or phone call informing us that the drop-off location had changed would have avoided the situation completely.

Then, when we returned to Luton Airport at approximately 2:00am, as agreed, I called to let you know that we had landed so the car could be brought to the airport for us to collect.

However, I was immediately told that the car was not working because the battery had gone flat and that you were unable to start it.

I was then told that this had apparently happened two days earlier.

My question is: why was I not informed about this before travelling back to the UK? If you had known for two days that the car was not working, I should have been contacted immediately and an alternative vehicle or solution should have been arranged.

What makes the situation even more unacceptable is that we were dealing with this in the middle of the night, at around 2:00am, in a completely dark and practically pitch-black parking area. I was with my 7-year-old son, who became extremely frightened and was crying because of the situation.

Leaving us in those circumstances, without any prior warning and without making alternative arrangements, is completely unacceptable and raises serious safety concerns.

On top of this, I discovered that my dash camera had been disconnected from the vehicle without my knowledge or authorisation. I had not given anyone permission to disconnect or interfere with my dash camera. I find this extremely concerning and would like a clear explanation as to who disconnected it, when it was disconnected, and why.

The combination of the poor communication, the unexplained change of the drop-off location, leaving us dealing with a broken vehicle in the middle of the night with a frightened 7year-old child, and the unauthorised disconnection of my dash camera has seriously undermined my trust in your company.

⭐ 1 STAR – TERRIBLE EXPERIENCE AND MY COMPLAINT HAS BEEN IGNORED

I booked my Heathrow airport parking through Airport Parking Extras, who arranged my booking with Airlink Park and Ride Heathrow.

The experience was absolutely appalling.

I was travelling with my young daughter for an important medical appointment abroad. I followed the instructions provided for the parking service, including calling approximately 30 minutes before arrival.

Despite this, I was redirected to Level 4 of the Short Stay Car Park, which added around 20 minutes to my journey. Once there, I repeatedly called the parking provider while waiting for someone to collect my vehicle.

I was repeatedly told that a driver was 10 minutes away. I was then told that the original driver had been stopped by the police for driving too fast and another driver was being sent.

I waited another 25 minutes and nobody arrived.

After calling again, I was told someone would be there in three minutes. I waited another 10 minutes and still nobody came.

Eventually I had no choice but to leave because my daughter and I were at serious risk of missing our flight. The parking provider finally called approximately 20 minutes later, when we were already in the security queue. I wanted over an hour for these people

Because the service I booked through Airport Parking Extras was not provided, I had to make alternative arrangements and was left with more than £198 in additional airport parking charges.

I subsequently made a formal complaint to Airport Parking Extras on 13 August, explaining exactly what had happened and requesting a refund and reimbursement of the additional costs I had incurred.

I received no response.

I then followed up again after receiving no acknowledgement or reply.

That email has also been ignored.

I understand that Airlink was the company providing the actual parking service. However, Airport Parking Extras was the company I made my booking through, and I find it extremely disappointing that when something went seriously wrong with a service booked through them, my formal complaint and subsequent follow-up were not even acknowledged.

I have retained my booking confirmation, call records, correspondence and evidence of the additional parking charges.

The original experience was stressful enough. Having to repeatedly chase a company simply to get a response to a legitimate complaint has made the situation even worse.

Based on my experience, I would not book through Airport Parking Extras again. Customers should be able to expect support when a service they have booked through a company goes badly wrong.

I am still waiting for Airport Parking Extras to respond and resolve this matter.

This company is an absolute nightmare—don’t use them.

Before we arrived, we called using the number they provided and told them we would be there in about half an hour. They simply hung up. Then, once we arrived, we called again. The person told us we dialed the wrong number. What is going on here? is this a scam?

We also tried their phone line listed online. We waited for around 10 minutes. The recorded message said our place in the queue was from number 2 to the last 4. After that, the call was cut off immediately—it was completely unbelievable.

We even used their online chat service, but nobody replied, and we couldn’t find any contact person at all.

In the end, because we had to check in for our flight, we had no choice but to give up and stop waiting for their response. They never got back to us.Our booking ended up going nowhere—that’s the end of it!

Very disappointing – avoid if you expect reliable service

I booked this company for Heathrow Terminal 5 Meet & Greet and unfortunately the service was extremely poor from start to finish.

My booking was for 03:45 on Thursday 13 August. We followed their instructions and called 30 minutes before arrival, but despite repeated calls nobody answered until we were around 10 minutes away.

When we arrived at Terminal 5 Level 4 as instructed, we were told the driver wouldn’t arrive until around 04:10 because he didn’t start work until 04:00.

Despite numerous calls, our car was eventually collected at approximately 04:35 — around 50 minutes after our booked time.

This delay had a knock-on effect. Instead of paying the expected £7 Heathrow parking charge, we had to pay £12.50, and we were unable to get breakfast before our flight. We were also rushing through the airport and the gate was already closing when we reached it.

Unfortunately, things were no better when we returned.

We waited over an hour for our car to be returned. During that time we were repeatedly given estimated arrival times, only for those times to pass. Eventually we were told they couldn’t actually give us a timeframe at all.

This was around midnight and we had three children with us after travelling, so being left waiting at Heathrow with no reliable information was extremely frustrating and completely unnecessary.

The biggest issue for me wasn’t simply the delays — it was the poor communication and constantly changing information. If there was going to be a delay, I would have much rather been given an honest and accurate timeframe than repeatedly being told the car would arrive shortly when it didn’t.

A Meet & Greet service is something you pay for to make airport travel easier and less stressful. In our case, it did the complete opposite — both when departing and returning.

I have made a formal complaint to the company and have requested appropriate compensation.

Based on our experience, I would not use this company again and would strongly recommend thinking twice before booking them.

cannot give it Zero. Staff are totally ignorant.
Before agreeing on booking i was assured that the parking was in a secured car-park and crewed 24/7. For 'security reason' they would not disclose the address of the car-park until paid. It would be included in the confirmation Email.
After receiving the email i called back and explained i know the car-park and it is NOT secured and Not crewed 24/7.
The ignorant operator said i could have my money back but £20 admin costs would be deducted. I again began to explain that i was mis-sold the booking. The operator hung up the phone.
I called back again to cancel and informed them i would be taking it further with Trading Standards. The operation replied with 'do what you want' adding if i wished to cancel i would have to send an email. The call was disconnected by them.
An email was sent but nothing received. 15 days later i called again and explained. The operated was not interested in the missold issue and explained if i wanted the money back he would cancel and forward a confirmation email. I again said i was annoyed because i believed i was mis sold and should therefore NOT have to pay the booking fee. He terminated the call

Terrible - avoid ! this is not a fair process to charge a £20 admin fee on cancellation of the booking based on the following :
When going onto the website and putting your information into a box - compare and book with ease ... there is no mention of the £20 cancellation charge ... the terms and conditions are right at the bottom of your website .. and you are asked to tick this box without being advised of this charge and asking you to read the T's &C's at the time of booking - this to be me is misleading and not acceptable. You have to scroll down the T's & C's to get to point 11 before this charge is stated.
The reason for my cancellation of which I also paid a fee of £2 for free cancellation is that the provider could not meet my requirements at Bham airport for our return flight ... they use the shuttle to the airport terminal which does not run after mid night ... I was told we could walk ! this is not acceptable and is a 15min walk from the terminal to the pick up point.
Emailing them is pointless (I sent 6 emails) you get the same response that you will be charged £20 cancellation fee - calling them is no better (I called several time) they are just not interested and happy to take £20 even when you tell them you will be putting negative feedback about their company.
This is on their website ;We take customer feedback seriously, and our review policy reflects this commitment. We encourage our customers to leave reviews on our website. what a joke !

When dropping the car off, it took them 30 minutes to arrive, despite having given them 40 minutes notice before arrival.
When we returned, I phoned them as soon as we picked up our luggage, as they advise. It took 50 minutes before my car showed up. While waiting I phoned them several times for an update. During these calls, I asked what was the purpose of giving them a return flight number. The response was, they don’t go by that because flights are often late. My response was haven’t they got access to the internet.
While waiting, I saw another two similar companies whose customers came to the desk, picked up their keys and collected their vehicle without any waiting. Talking to the staff if these companies, they said they check the arrival times if these customer had left flight details.
To add to this delay, when the car arrived, it was covered in bird droppings, spider webs and tree sap. I had washed my car the day before I dropped it off.
When I tried to complain to the driver, he just walked away with no comment.
Needless to say, I will never use this company again.

The website gave me a quote when I’ve entered the times dates etc. when I’ve booked it it changed these times. Customer service must be near illegal it’s that bad. Emailed them and the wait time for reply will take me over the 24hour time slot to cancel. Want to charge me £20 to cancel even after paying a fee to cover this. Never again

Very disappointing experience.
I followed all instructions and called in advance as required. When I arrived to collect my car at Heathrow on 07/04/2026, no driver was there. Despite several phone calls and promises that the driver was on the way, I waited over an hour for my vehicle.
As a result, I missed my transport connection and had to buy new bus tickets (£74.44) and Fast Track security (£36.00), as well as pay additional parking charges.
I have sent multiple complaints but received no meaningful response.
Poor service and poor customer support.

SHOCKINGLY BAD, DO NOT USE
Meet and greet? Yes, from the exit barrier of the short stay car park! We were told to ring 45 minutes before we got to the airport (in my experience with other companies it’s normally 15 minutes). On arrival we had to wait about 30 minutes before anyone arrived to take our car(after numerous phone calls) which meant we were late for checking in, plus we had to pay extra for the car ‘exit ticket’ as they took so long to arrive. On our return we rang from luggage reclaim and were told it would be 45 minutes. We dutifully returned to the exit barrier at the short stay car park and waited, and waited - for an hour and a quarter. This followed numerous phone calls and numerous excuses. When it did arrive there was a discarded food wrapper on the floor and the tyres and car were splattered with mud
I WOULD NOT RECOMMEND

Very poor experience with this company. After booking we were sent an email with instructions of how to proceed on the day of departure. As instructed we tried to call 45 minutes before arriving at airport - it took numerous attempts before they even answered. We were then told to wait any short stay carpark for them to collect the car, we did this in the early hours of the morning , they did not turn up on time which made us quite late for check in and we had to walk(in the rain) from carpark to the terminal. Hardly a meet and greet service. On arrival back in UK the service was equally as bad and we waited 75 minutes to return the car. Their prices may be competitive but the service is atrocious. When looking at the price we had not considered that we would have to pay the two tickets for short stay carpark which added almost £20 to the total cost. I would not recommend using this company , in fact I would say avoid at all costs.

Whatever you do DO NOT USE THIS COMPANY The service is beyond acceptable. They hardly run a meet & greet service - you park up in the short stay and wait for them, then you have to walk to the terminal which was some distance away. I expected us to be met and picked up at the airport drop off zone but how wrong I was. We arrived in the early hours of the morning having called them in plenty of time on our journey, only to be left waiting in the car park for 40 minutes and getting into the airport with not much time to spare for our flight which was extremely stressful. We were lied to in terms of how long a driver would be and then either they hung up when we rang or gave us misleading information when we eventually spoke to someone- most of the time the phone would just ring out.. Because they took so long we also had to pay an increased car parking fee at the short stay car park! No apology when the driver pulled up. The return was even more horrendous we called as we picked up our cases and we’re told it would be 45 minutes before a driver would meet us at the short stay, which I was furious about.We returned to where we left the car and waited and waited. One of their drivers arrived to pick up a car and told me the place they park their cars is 45 mins away! He said the driver would be a further 10 mins and then, following still no signs I rang again and was told it would be 20 mins. Eventually the car was returned after 1 hour and 20 mins. It had been driven over 40 miles and was covered in mud. To return from holiday, have the stress of airline travel and then be delayed from just getting home is absolutely disgraceful. Please do not consider using this company under any circumstances or you will regret it. Find a more reputable company who properly offer meet and greet. It may be a bit more expensive but believe me it’s worth every penny!

I have tried several times to contact customer service to report my very poor experience but they don’t answer at all.

AVOID this organisation: 1. They arrived late to pick up the car, despite repeated assurances they would be there in XX mins 2. They answer their phone very irregularly and, despite the instruction to do so, you can’t leave a voicemail message, 3. Incredibly rude when we tried to gain their confirmation about when they would pick car up, 4. On arrival back to Heathrow, they took over 45 mins to bring car back.
Car had additional 18 miles on clock which can be explained by their need to move car to different places, BUT I imagine parking space they used is not that secure.
MAIN REASON FOR RATING though, is that someonelse’s key was left in the boot of my car, along with their name, car reg and mobile phone number. Shockingly poor.

Horrendous do not use this service- the meet and greet never arrived and we missed our flight and I incurred so many costs. avoid at all costs. Also had no reply and no one to speak to. It's a scam.

On both occasions dropping off the car and picking up the time estimate was wildly off. 40
Min instead of “15-20” on arrival and OVER half an hour late in the evening instead of “15”. WORST SERVICE EVER . Avoid!!!!

Don't use. If you look at all the services they suggest, miraculously they all have 4.5 star reviews. This is bullshit. Look at Trustpilot reviews for the actual companies not the reviews on the broker site. They are all max 1 & 2 stars. This broker does not insist on any form of service standard like ParkMark. So they are simply a broker for all sorts of 1 star parking companies. Helping shit companies scam the public, they are as bad as the companies they represent.

I’m really disappointed with the service we received. When we collected our car, we discovered that our dashcam had been disconnected. This was extremely concerning, as the whole point of leaving a dashcam running is to have peace of mind about how the vehicle is handled while it’s out of our sight.

When we raised this with staff, the only response we got was “don’t know.” No explanation, no apology, no attempt to investigate what happened. For a company that handles customers’ vehicles, this lack of accountability is unacceptable.

We expected a basic level of transparency and professionalism, and unfortunately that wasn’t delivered. The parking itself may have been convenient, but the experience has left us with serious doubts about how our car was treated while in their care.

Would not use again based on this experience.

The phone was not answered when we returned from holiday and wanted to pick up our car. On return we found that our petrol tank had been emptied, there were various bits of rubbish left in our car and the two one pound coins that had been in the car had been taken. Equally when we handed over the car it was difficult to get someone to answer the phone. Not using this company again.

Scan artists. Original payment was fine. However, despite the booking being submitted correctly, they added the wrong return date. On drop off, I told them this. I also emailed their head office

On pickup, they refused to bring the car unless an additional twenty pounds wddas paid. We argued some over this. Eventually I paid, at which point they hung up and refused to deliver the car.

I'm still calling repeatedly, but right now they're holding my car hostage after a 17 hour flight. I'm unsure as to whether I'll get my car at all.