DONT BOOK AIRPORT TAXI TRANSFERS - complaints office located in London. I booked/paid online from Sydney a few days before departure for pick up on Sunday 10 November 2024 from Haneda Tokyo airport... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I highly recommend to use this service. The office staff were very professional and reliable. The airport taxi arrived on time and driver was very helpful with our loading and unloading of our luggage... Vis mer
Yesterday one of your drivers picked us up in Setagaya at 6 a.m. heading to Haneda. License plate 2715. He dropped us off at the airport and we went directly to the check in counters. But then he reac... Vis mer
It was the opposite of what I read. The customer service are very helpful and very efficient by responding with all the inquiries. They speak good English and very fast to answer all your inquiries. T... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Airport Taxi provides personalized transfers from the airport to your destination, using high-end vehicles like the Alphard. We guarantee a comfortable drive in a spacious interior. Thanks to a pre-established fixed rate that includes toll and fuel charges, you can make your reservations with peace of mind, without worrying about extra fees.
Kontaktopplysninger
6-14-5, Shimbashi, Minato,, 105-0004, Tokyo, Japan
- +81-(0)3-6240-3591
- info@airport-taxi.tokyo
- airport-taxi.tokyo
3,9
Bra
21 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not a taxi company. Just an agent with inflexible policies
This company is simply an agent that pays for Google sponsored ads but contracts with other local taxi companies. Their cancellation charges are egregious and they are incredibly inflexible. Do not use them under any circumstance!
I booked a taxi for my family and their website said the car (which is a massive Toyota Alphard) could fit 8 suitcases. However, after I booked they asked me to fill out a questionnaire and made me state the number of every single item, including handbags that would be on our laps. They also considered my child’s car seat as an additional item even though she’d be sitting on it! Based on that, they said we needed to pay extra for an even bigger car. I challenged this but they insisted this was necessary. The night before the pickup, they email me to tell me that they don’t have the large car and therefore they will send two of the Alphards. I told them it was unnecessary but they didn’t respond to my email and sent two vans anyway. It turned out that I had accidentally booked for the day before (entirely my fault). I completely accept a penalty charge for having the drivers come and wait, but they insisted they would have to charge the full amount (the higher rate for the larger van).
Their terms and conditions do not clearly state these charges.
23. mars 2023
Anmeldelse skrevet uten oppfordring
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