Airhelp Anmeldelser 

you told me this (below ) on Sept 8 and I am still waiting for the refund - disgraceful as my flight was delayed in February , nearly 10 months ago !!
Reply from AirHelp.com

Sep 8, 2026
Hello,

Thank you for reviewing our service. I'm are truly sorry to hear about your frustration with the time this process is taking and how disappointing it feels to await your compensation.

While we always aim to resolve claims as quickly as possible, timelines heavily depend on the response times and cooperation of the airline. Certain cases require extensive follow-ups, which can significantly extend the process beyond our direct control.

Our 35% standard Service Fee covers all the administrative, operational, and legal work required to pursue your claim from start to finish. Because we operate on a "No Win, No Fee" basis, AirHelp assumes all financial risk, meaning you pay nothing if we are unable to successfully recover your compensation.

We will contact you as soon as we have any news. We are sorry this is taking longer than expected, but we always try to resolve the case amicably before engaging lawyers, as the court process can take more time.

Thank you and have a nice day.

Andrea from AirHelp

ASSOLUTAMENTE DA EVITARE: Pubblicità ingannevole e assenza di trasparenza.
1)Non hanno riconosciuto l'intero rimborso previsto da legge con motivazione non comprovata da SPECIFICA RICHIESTA DOCUMENTAZIONE (sottratti € 25) con vaga motivazione ingiustificabile.
2) Trattenuto importo di €. 35,99 per iscrizione MAI RICHIESTA; Tale rimborso non è stato riconosciuto perché richiesto dopo 14 gg . dall'iscrizione
a) domanda : come facevo a conoscere le regole dell'iscrizione di cui mai avuta loro conferma e ricevuto " adeguato contratto"?
Dove sarebbe la loro trasparenza tanto vantata?

Continuerò a rinnovare richiesta.. e vi terrò qui informati !!

Ho ottenuto grazie a Airhelp, attraverso la semplice compilazione di un modulo, un risarcimento da una compagnia aerea che aveva all'ultimo momento cancellato il volo diretto costringendomi a prendere tre voli per arrivare da Oslo a Milano. Era impossibile chiedere alla compagnia stessa un rimborso perché la loro modulistica richiedeva dati di cui non ero in possesso.
Airhelp in breve tempo ha versato la somma sul mio conto, trattenendo il proprio compenso

Onze vlucht werd geannuleerd in augustus door EasyJet wegens vervangen wielen. Daardoor moesten we een nieuwe vlucht met 2 vluchten boeken om thuis te geraken dag nadien. Easy Jet deed helemaal niets, niet helpen zoeken voor andere vlucht , geen overnachting aanbieden. Helemaal niets!!!AirHelp ging ons helpen. Vandaag kregen we een no-reply mail dat ze ons niet kunnen vergoeden door buitengewone omstandigheden buiten de controle van de luchtvaartmaatschappij!!!
Schandalig !!!
Ik wil 0 sterren geven want AirHelp speelt dus onder één hoedje met EasyJet. Ze zijn wel weg met al onze gegevens !!! Gaan ze die ook nog gaan misbruiken!!

Het heeft even geduurd voordat wij de vergoeding kregen waar wij recht op hadden maar Airhelp heeft ons de hele tijd netjes op de hoogte gehouden van de status van onze claim.
Netjes afgehandeld.

Se me retrasó un vuelo desde México y gracias a Airhelp he cobrado una compensación económica.

Our flight was cancelled and airhelp organise compensation for that. It took more than 6 months, but in the end we got it.

Snabb sevice AirHelp kontaktade mig om ersättning
trots att jag inte kontaktat demService

Я очень довольна, потому, что получила компенсацию за задержку рейса, в размере 260 евро.

J'ai fait appel à Air Help pour pouvoir recevoir une indemnité pour un retard à Istambul avec Turkish airline. Air Help a besoin d'informations je le comprends mais aprés avoir fournit un dossier complet vous redemande certains elements déjà fournis. Ce doit etre pour faire trainer le dossier mais etant donné que j'aurai du recevoir autour de 600€ moins les frais de reclamation, je trouve cela minable . Je ne recommande pas cette société pour faire pour essayer de se faire indemniser.

We went to Turkey on the on the 3rd of June 2023 as we had problems with the flight we contacted this company to handle our claim it's now been 2 years since I put this claim in and this company is totally useless at best DO NOT USE