I placed two orders with aidot.com totaling around $200. They charged my card right away, but never shipped my items. After about a week, the the website said canceled even though i didnt cancel, but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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AiDot lights are a game-changer for my Halloween haunt setup. The color range is rich—perfect for eerie purples, toxic greens, and blood-red strobes. I synced them with Alexa and DMX triggers for fl... Vis mer
I have purchased and used Aidot products for years. So fat they have been extremely reliable. Their customer service I have never had an issue with. Their app is easy to use and constantly updates whe... Vis mer
AiDot has wonderful products, they have been honest and prompt with all promised products and gifts. The water sensors connected easily to my current wall WiFi/Bluetooth device allowing me to place th... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
AiDot Enhance your home with the latest smart lighting technology. Browse our collection of smart light bulbs today and discover a new way to illuminate your space with style, convenience, and energy efficiency.
Kontaktopplysninger
8605 Santa Monica BLVD 79525 West Hollywood, 90069, CA, USA
- help@service.aidot.com
- aidot.com
3,9
Bra
293 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I placed two orders with aidot.com…
I placed two orders with aidot.com totaling around $200. They charged my card right away, but never shipped my items. After about a week, the the website said canceled even though i didnt cancel, but they never refunded my credit card. I called customer service every day for two weeks. No one answers but a guy named Ham will call back in about an hour. He takes your info repeatedly tells you the escalation team will get back with you in 12 hours by email and no one ever does. I asked for escalation customer services Direct email and he told me their email didn’t work currently. I asked for their phone number and he said that they were in a no Phone facility. This went on for weeks before I finally realized they werent going to fix this and I filed a complaint with the BBB today. Hopefully the “customer service escalation team” will actually reply to them
19. august 2026
Anmeldelse skrevet uten oppfordring
Love the connectivity!
2. august 2026
I have purchased and used Aidot…
I have purchased and used Aidot products for years. So fat they have been extremely reliable. Their customer service I have never had an issue with. Their app is easy to use and constantly updates when improvements are made. I am a happy customer.
14. august 2026
Anmeldelse skrevet uten oppfordring
Easy to use will order again as needed
3. juli 2026
Beware of purchasing from this company
Beware of purchasing from this company. I invested several hundred dollars in a leaf blower, string trimmer and batteries from AiDot Enhulk, and now customer service says they have emptied their warehouses of all of these and related items including batteries. No 3rd party comparable batteries are available. Sorry. Their website still advertises them all, but none are available. Scammed!
6. august 2026
Anmeldelse skrevet uten oppfordring
First problem with customer service after many purchases.
I have bought many products from your company. On this purchase, I cancelled the order before shipping and was told that I would receive an email stating if it was approved or not. I never did receive an email. I assumed that it was not abled to be canceled and waited on the shipment. I was good with that since it was my fault. It didn’t come. So I called again and was told that it was indeed cancelled and that I would receive a refund in so many days. The amount of time passed and I didn’t get a refund, so I disputed it with PayPal and got the refund.
I will purchase again from you in the future, I love the products. I just went in another direction with this project.
3. juli 2026
DO NOT BUY
DO NOT BUY. HAVE HAD TROUBLE FOR MONTHS ON ONE OF THEOR CAMERAS AND THEY NEVER RESPOND. A year ago I had a problem and heard back BUT DO WASTE YOUR MONEY..THINK MAYBE OUT OF BUSINESS.
DO NOT BUY FROM THEM
1. juli 2026
Anmeldelse skrevet uten oppfordring
The product your is great 😊 customer…
The product your is great 😊 customer serves the best😀
Thank you 😊
2. juni 2026
Beautiful solar lights
Beautiful solar lights. Easy set up and bright.
Have them (8) red, white and blue for the 250th.
1. juni 2026
The WORST customer service
I purchased all the Enhulk 58V power tools (blower, weedwacker, saw) with two batteries less than 2 years ago. They worked great but one battery failed so I reached out to them. Evidently they don’t even support them anymore. All the reviews are true about their customer service. I will NEVER buy another product from them. Now all the tools are junk because they don’t produce batteries for them anymore.
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Works With AiDot
Hi there,
Thank you for taking your time to leave your honest feedback, and we sincerely apologize for the frustrating trouble caused by your faulty 58V battery and unsatisfactory after-sales communication. We fully understand how upsetting it is when one dead battery renders your entire set of blower, weed trimmer and chainsaw unusable after less than two years of purchase.
We never intend to stop supporting our existing tool users. Our after-sales team keeps spare compatible batteries in stock for this 58V series for replacement service. Kindly message us your original order number via our official support email. Our dedicated agent will check your purchase record immediately and arrange a proper battery solution for you as soon as possible.
We take all customer complaints seriously and will optimize our after-sales notification to avoid similar misunderstandings in the future. Looking forward to your message to fix your issue promptly.
Best regards,
Enhulk Support Team
Awesome Products!
Great prices, fast shipping and well designed! The App is so easy to use and love the many features and customization options.
4. mai 2026
The entire system goes haywire with the…
The entire system goes haywire with the smallest change. Not a good product.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Works With AiDot
Dear Customer，
Thank you for your honest feedback, and we are truly sorry to hear about your experience.
It sounds incredibly frustrating that even small changes cause the system to malfunction. This is certainly not the level of stability we want any of our customers to experience.
We take your feedback seriously and would very much like to investigate what went wrong. Could you please contact us directly at[support team with your order details and a brief description of the changes that triggered the issue? Our technical team will prioritize your case.
We would also like to offer you a full refund or a replacement, whichever you prefer, as our sincere apology.
Your satisfaction is important to us, and we hope to have the chance to make things right.
Best regards,
Customer Service Team
I have not received the package I…
I have not received the package I purchased a month ago. No reply to the email I sent customer support
2. april 2026
Svar fra Works With AiDot
Dear Customer,
We are truly sorry to hear you haven’t received your order placed a month ago and that your email to our customer support went unanswered—this is absolutely not the experience we want you to have, and we sincerely apologize for the inconvenience and frustration caused.
We will immediately look up your package status, investigate the delivery issue, and get back to you with a full solution as soon as possible.
We take every customer’s order seriously and will resolve this matter for you promptly. Thank you for your patience and allowing us to make this right.
Best regards,
Customer Support Team
EnHulk is not a good company
EnHulk is not a good company. Bought a weekender last July had a 2 year warranty. I went to charge battery and it would not charge. Been getting ran around for a month now and all we get is the same email worded differently. Was hoping the company would standby there product. All I ask was replace battery or give me a refund. Amazon is my next step since EnHulk don't believev in there self
Or care about customers. Very POOR service.
G
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Works With AiDot
Dear Customer,
Thank you very much for sharing your feedback on Trustpilot. We are deeply sorry to hear about the poor experience you recently encountered with EnHulk. The charging issues and lack of communication regarding after-sales service that you described fall completely short of our standards for customer service, and we sincerely apologise for this.
We place great importance on the trust of every customer and stand fully behind our products. Regarding the battery failing to charge and the subsequent delays in resolution, it is clear that our service procedures failed to effectively resolve the issue, causing you a month of inconvenience and distress – which was certainly not our intention.
To resolve this matter as quickly as possible, we would like to address it immediately. Please provide your order details and contact information via private message or our customer service email. Our after-sales specialist will proactively contact you to prioritise your request for a battery replacement or refund. We will thoroughly investigate the service shortcomings in this case and optimise our internal processes to ensure such situations do not occur again.
We understand your consideration of providing further feedback via the Amazon platform, but we would still like the opportunity to resolve this matter directly for you. If you are willing to give us another chance, we will do our utmost to regain your trust through our actions.
Once again, we sincerely apologise for this unpleasant experience and look forward to your reply so that we may take immediate action.
The EnHulk Customer Service Team
I never received my order and I reached…
I never received my order and I reached out to customer and still haven’t received a response. It’s been over a month
3. mars 2026
Dette er Trustpilot
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