Поддержка отвечает раз в 24 часа а то и больше. У них частые проблемы с блокировками IP и сервера падают время от времени. Не советую. Еще бы мог потерпеть если бы сервер сам вставал, но всегда ну... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The company has a very unexpected pricing policy. All offers are listed in euros. But! When you try to make a payment, it turns out that their “internal exchange rate” differs significantly from the a... Vis mer
Selskapet har svart
The worst experience ever with Aeza virtual servers and their non-existent support. Not only does the Telegram support stop responding or redirect you to a broken website, but it is also imp... Vis mer
Selskapet har svart
i recently bought 2 servers from aeza to test them out coz i heard they got a solid rep but i wanted to check myself and yeah fully recommend it the servers were ready in like under 5 mins which... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om AEZA INTERNATIONAL LTD
Skrevet av virksomheten
About
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Kontaktopplysninger
311 Shoreham Street, S2 4FA, Sheffield, Storbritannia
- +44 772 937-60-58
- support@aeza.net
- aeza.net
2,5
Under middels
114 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Order #1759793 - Aeza -no service, no support, and they keep charging me!
The worst experience ever with Aeza virtual servers and their non-existent support. Not only does the Telegram support stop responding or redirect you to a broken website, but it is also impossible to create a ticket on the official site — it constantly throws "Bad Request" and "Too Many Requests" errors.
I emailed them, and there has been zero reaction for over 24 hours. I tried to resolve this peacefully, but the service simply "washed its hands" of the matter. My money is stuck, the service doesn't work, there is no feedback, and the server issues remain unresolved. To make matters even worse, they are still charging me for a server that doesn't even work! Do not waste your time or money here; go to professionals instead.
Худший опыт работы с поддержкой. Мало того, что в Telegram перестают отвечать или отправляют на сайт, так еще и на официальном сайте невозможно создать тикет — постоянно вылетают ошибки «Bad Request» и «Too Many Requests». Написал на почту - 24 часа никакой реакции, пытался решить вопрос мирно, но сервис просто «умыл руки». Деньги зависли внутри, услуга не работает, обратной связи ноль, решение проблемы с сервером не сняты. Заказ #1759793, так и еще за неработающий сервер счетчик тикает и списывает с меня деньги! Не тратьте здесь время и деньги, идите к профессионалам.
Order #1759793 — No service and deceptive support
The facts:
Service: Paid, but not provided.
Website: Constant "Error 429" and "Bad Request" when trying to open a ticket.
Deception: The company replied here inviting me to their Telegram chat for a "priority resolution".
Reality: I contacted them at 10:33 AM and waited until 4:33 PM (6 hours). Total ignore. Administrators were online but did not respond.
Conclusion: Their public response is a manipulation to deceive Trustpilot moderators and hide the fact that they refuse to refund money for a non-working service. I demand a refund to my TRC-20 wallet.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
We sincerely regret to read about this experience.
The situation described including the inability to contact support, technical errors when creating a ticket, and ongoing charges for a service that is not functioning is not acceptable and does not meet the standards we strive to maintain.
There may have been a temporary technical issue affecting ticket creation (such as “Bad Request” or “Too Many Requests” errors) or delays in response time; however, this does not excuse the lack of proper communication and resolution.
We take this matter very seriously and would like to investigate it immediately and take appropriate corrective action where necessary, including reviewing your server status, billing, and all prior support interactions.
We kindly ask you to contact us directly via our Telegram community: https://t.me/aezachat
Please include your Order #1759793, and our team will prioritize your case to ensure a thorough investigation and prompt resolution.
Unexpected pricing policy with “internal exchange rate”
The company has a very unexpected pricing policy. All offers are listed in euros. But! When you try to make a payment, it turns out that their “internal exchange rate” differs significantly from the actual rate, regardless of the payment method. I would call this a scam.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
The pricing policy mentioned here has never been hidden. It is clearly stated in the payment section and detailed before completing any transaction. Our internal exchange rate is applied intentionally, and transparently, to ensure price stability.
Due to constant currency fluctuations, especially in volatile markets, using a fixed internal rate allows us to guarantee that users pay a consistent and predictable price for their servers, regardless of sudden changes in external exchange rates or payment methods.
Dear users, we also want to highlight that reviews like this are sometimes part of attempts by competitors to negatively impact our reputation. We always encourage you to verify information directly with us.
If you have any questions or encounter any issues, our team is always available. You can reach us anytime through our Telegram community: https://t.me/aezachat
Поддержка отвечает раз в 24 часа а то и…
Поддержка отвечает раз в 24 часа а то и больше. У них частые проблемы с блокировками IP и сервера падают время от времени. Не советую.
Еще бы мог потерпеть если бы сервер сам вставал, но всегда нужно связываться с поддержкой, а людей у них в чатах видимо не хватает, иначе я не понимаю почему клиенты должны так долго ждать ответа.
upd: Вы уже 5 дней в тикете на сайте ничего не отвечаете. О какой нагрузке может идти речь, вы просто не хотите помогать клиентам.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
We’re sorry to hear about your experience, but we’d like to clarify a few important points.
Response time can occasionally increase during peak load periods or large-scale incidents. However, we are actively working on improving support speed and scaling our team to ensure faster and more consistent responses.
Regarding IP blocks and server stability — such issues are often linked to automatic protection systems (including anti-abuse and DDoS mitigation). These systems are essential to maintain overall platform security, but in rare cases they may affect individual services. That said, we continuously refine these mechanisms to minimize any false positives.
As for servers not restarting automatically — this is not the expected behavior. In most cases, servers are designed to recover automatically. If that didn’t happen, it indicates a specific case that we would definitely want to investigate and resolve.
Dear users, we also want to note that some reviews may exaggerate issues or be influenced by external factors, including unfair competition. We always recommend reaching out to us directly for accurate information and quick resolution.
If you experience any issues, our team is always available. You can contact us at any time via our Telegram community: https://t.me/aezachat
Пользоваться хостингом Aeza оказалось ужасом...
Пользоваться хостингом Aeza оказалось крайне неприятным опытом.
В день продления нашего сервера (когда он как раз и истекал) биллинговая система на сайте my.aeza.net была недоступна — выдавалась ошибка 403. Из-за этого я физически не мог продлить сервер вовремя. На следующий день VDS был удалён вместе со всеми важными данными. Фактически, потеря данных произошла не по моей вине, а из-за неработающего биллинга.
Обратился в поддержку — восстановить данные они не смогли, предложили лишь выдать аналогичный сервер. Когда я уточнил, на какой срок его готовы предоставить, поддержка просто перестала отвечать. При этом спустя время биллинг снова стал недоступен с той же ошибкой 403 — и на момент написания отзыва ситуация не исправлена.
Отдельно про поддержку: на сайте заявлено время ответа до 60 минут, но по факту в одном из тикетов ответ пришёл только спустя более чем 7 дней. Это совершенно неприемлемо для сервиса такого уровня.
Итог: нестабильный биллинг, потеря данных, отсутствие нормальной поддержки и игнорирование клиента. Крайне не рекомендую.
Отдельно хочу отметить, что у сервиса очень плохо обстоят дела с выставлением счетов и пополнением баланса. Их внутренний курс крайне завышен: 1 евро у них считается как 130 рублей, что сильно отличается от реального курса. К этому ещё добавляются дополнительные комиссии почти на все способы пополнения. В итоге мой сервер стоил 86 евро, но для его оплаты мне пришлось пополнить баланс почти на 12 тысяч рублей, что совершенно не соответствует заявленной сумме и делает использование сервиса ещё менее выгодным и прозрачным.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating such a situation can be.
However, we would like to clarify a few important points. The situation you are describing unfortunately does not fully align with how our system operates. While there was indeed a temporary issue with the billing panel, it was resolved within approximately 30 minutes.
Additionally, servers are not deleted immediately after expiration. According to our policy, a server remains available for renewal for up to 5 days after its expiry date. This grace period is specifically designed to prevent data loss and give customers sufficient time to renew their services.
Based on this, the deletion of your server and the loss of data could not have been caused solely by the temporary billing issue. Unfortunately, it appears that the renewal was not completed within the available timeframe. All of these conditions are clearly stated in our terms of use.
Regarding support response times, we acknowledge that delays can sometimes occur, and we sincerely apologize if you experienced a longer wait than expected. That is not the level of service we aim to provide.
As for billing and exchange rates, currency conversion and fees may vary depending on the payment method and internal processing, which can lead to differences from standard market rates.
We strongly recommend renewing services in advance before the expiration date to avoid similar situations in the future. The additional 5 day grace period is provided as a safeguard, but timely renewal remains the customer’s responsibility.
If you still have any unresolved concerns, we encourage you to contact our support team again so we can review your case in more detail and assist you further.
Thank you for your understanding.
Aeza - a hosting provider where nobody cares about you
At the beginning of January, I rent a dedicated server, install a Hyperliquid node and a simple parser. I use the server for 2 months without any problems, but in early March it starts crashing every evening, and on the evening of March 6 it dies completely.
I create a ticket, after a day I am given no specific information and only offered to provide access to a KVM panel. I agree, but during the day I still do not receive a response and decide to write to support in Telegram. And only from there I get the information that my server is blocked! (on the website it was shown as active the whole time)
And this is where it gets interesting. On March 7, I am told that my server is blocked for scanning (which is probably related to how the node works), and I am asked to fix the violations without any access to the server. On March 10, they ask about the software installed on the server, I answer honestly. On March 13, they reply with the following: "We can unblock the server only with a full system reinstall, network scanning from our servers is prohibited.", I agree, since I had already decided that I want to get a refund, and with a blocked server this is impossible. On March 16, I am told that the server is permanently blocked. On March 20, I am told that refunds are not provided for blocked services. I wrote to support every day, but they responded to me once every 3 days.
According to the terms, blocking of services and refunds are only at their discretion, so there is nothing to argue about, even if you did nothing wrong. Interestingly, the server was renewed one day before the block (March 5), and even in this case the money for the unused period was not refunded.
In the end, support absolutely does not care about you, any information about the situation has to be almost begged from them, support agents contradict themselves, no one allowed me to retrieve data from the server, no one refunded me the money for 29 unused days, -200$. I really regret that I fell for their widespread advertising, I do not recommend anyone to waste time on their terrible service.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear Andrew,
We sincerely apologize for the inconvenience you have experienced. We fully understand how frustrating this situation must be, and we truly regret any distress it may have caused.
To clarify, your server was blocked due to a violation of our Terms of Service. As outlined in our policies, any activity identified as network scanning or similar misuse results in immediate service suspension. These terms are agreed upon at the time of registration and apply to all users to ensure the security and stability of our infrastructure.
We understand that this situation may not have been clear at the time, and we apologize for any lack of communication or delays in our responses. This is not the level of service we aim to provide.
We kindly ask you to contact our support team directly so we can review your case in more detail and determine if there is any way we can assist further or clarify the situation. Our team will do their best to guide you and provide any possible resolution.
For future use, we recommend ensuring that all deployed software and services strictly comply with our usage guidelines to avoid similar issues.
Thank you for your understanding.
Best regards,
Aéza Support Team
ordered VPS in Germany
ordered VPS in Germany
VPS was failing most of the time
asked for refund - they blocked me (can't login)
conclusion: scammers
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear Vitaly,
We sincerely apologize for the experience you’ve had. This is certainly not the standard of service we aim to provide.
At this time, we have not identified any widespread issues affecting our Germany-based VPS services. Additionally, we want to clearly state that accounts are never blocked simply for requesting a refund.
It’s possible that there has been a misunderstanding or a separate issue affecting your account, and we would like to investigate this matter as a priority.
Please contact us via our Telegram support channel: https://t.me/aezachat
so we can review your case immediately and work toward a fair resolution, including appropriate compensation if applicable.
Thank you for bringing this to our attention.
Best regards,
Support Team
customer service is terrible
Their customer service is terrible—don't use their services.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear Customer,
We’re truly sorry to hear about your experience. We understand how frustrating poor customer service can be, and this is not the standard we strive for.
Please contact us directly here: https://t.me/aezachat so we can look into the issue and do our best to resolve it for you.
Best regards,
Aéza Support Team
Exra bad service
Exra bad service
lost 20usd and one working day.
No work, No answer...
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear users,
We have recently detected a wave of fake reviews targeting our platform. However, we treat every comment with full respect and attention, as our goal is always to ensure the highest level of service quality and customer satisfaction.
We sincerely apologize if you have experienced any inconvenience while using our services. Although we faced some temporary technical issues in recent days.
We would be glad to assist you personally and review your case in detail. Please contact us via our official Telegram channel: https://t.me/aezachat
Once we verify your claim, our team will provide full support and, if appropriate, offer proper compensation for any inconvenience caused.
Thank you for your understanding and cooperation.
Warm regards,
Aéza Support Team
Don't use this hosting
Deception! Be careful or better yet avoid this organization entirely. I have been a customer of Aeza for several years and have brought in a lot of business referrals. Now I have something important to say.
More specifically:
1. Stability. More precisely, its lack. Over the past two to three years, my service has often been down, sometimes for six hours, sometimes four weeks. I run websites and blogs for different audiences. Can you imagine what offline blogging means for a community of 100k? And I am not talking about the number of times my personal account was unavailable.
2. Lack of qualified professionals. The entire staff at Aeza "doesn't know" (in their words) why their US location of servers has been down for almost a month. Support at Aeza doesn't understand why I can't access the newly purchased server through SSH 22. About management (both past and current), I can say the same, as degradation in service provision affects the bottom line.
3. These guys have come up with a clever way to make money off their customers - all payment methods have a commission plus a rate of 130₽ / €1, which is quite different from real European and Russian currency exchange rates.
4. Network shaping, congested channels, fake locations, connectivity issues from different countries, terrible personal accounts, a frivolous attitude towards work - this is Aeza. Even large providers and hosts have failures, but ignoring, silence on problems, lack of monitoring and statistics and a toxic environment is not normal. If you have used European / American providers for business before, you will understand my point. If stability, uptime of 99% and informative content are important, Aeza isn't for you.
5. Unreliable IP addresses and subnets - Aeza stays afloat thanks to tens (hundreds?) of thousands of users who use proxies/VPNs to circumvent internet blocks in different countries especially Russia. Aeza also stays afloat through cooperation with various grey and black businesses (according to public information available online). Aeza has been sanctioned in the US for "cooperating with Russian authorities, bots and shops selling prohibited products" (media quotes). All these factors have resulted in Aeza's subnets and affiliated entities being unreliable, spammed and inaccessible in some countries.
To conclude, I would like to say that although Aeza has some advantages, I give it two stars instead of just one for those advantages and for Valery. Pros: hourly rates, great locations "Germany", "St Petersburg" and a bot to manage services. Cons: everything else!
Why did I use these services for so long? Previously, AEZA had a good attitude towards customers, and like most people, I ignored their problems and helped others in their community actively. Now Aeza plays "silent" doesn't keep up with problems and has toxic and unprofessional moderators in its community.
15. februar 2026
Svar fra AEZA INTERNATIONAL LTD
We are truly sorry to hear about your negative experience with our services and deeply regret that we have failed to meet your expectations. First and foremost, we want to apologize for the issues you've encountered and assure you that your feedback is incredibly valuable to us.
We understand the frustration that comes from downtime, particularly for users like yourself who manage important websites and blogs with large audiences. We acknowledge that stability is a critical factor in our service offering, and we deeply regret the outages you've experienced. These incidents should not have happened, and we understand how detrimental they can be to your work and the community you've built. Please note that we will offer compensation for each minute of downtime lost, as it is our policy, and no paid time will be lost.
We are aware that some of our users have experienced delays and technical difficulties in resolving issues like SSH access, and we are actively working on improving our support team’s training and responsiveness. The delays in response were due to an unusually heavy load of requests that the support team faced recently, which increased the response time.
Regarding our fee and payment system, the fees are determined by the network and not by us. In addition, all information regarding payment and refunds is available in our Terms of Use, which each user signs before creating an account.
We take the accusations about our company’s reputation seriously. We want to reassure you that we are fully committed to operating in compliance with all applicable laws and regulations. We will look into these concerns further to ensure our business practices meet the highest standards.
Once again, we apologize for the inconvenience and the negative impact this has had on your experience with Aeza. We are committed to improving. We value your long-standing support and the community you have helped build around our services. If you would like to discuss your concerns further or if you have additional feedback, please do not hesitate to reach out to our support team.
Thank you for taking the time to share your thoughts with us, and we hope to regain your trust in the future.
Sincerely,
Aéza Support Team
Scam alert
I have 2.33€ in site and i want withdrawal my money because i don't use this service,bad server and bad support
And they told me u have 0.29 €
and can withdraw 0.29
Don't use this site at all
Scam site
9. februar 2026
Svar fra AEZA INTERNATIONAL LTD
Dear Amir Mortazavi,
We are genuinely sorry that you had a negative experience with our service. We take customer feedback seriously and always strive to improve.
Regarding your concerns about refunds, we'd like to clarify that all relevant information about withdrawals and account balances is outlined clearly in our Terms of Use, which you agreed to upon signing up for our service. We encourage all users to read the Terms of Use to fully understand the conditions regarding refunds and withdrawals.
Please rest assured that we are not a scam, and all policies have been in place to ensure transparency. We recommend reviewing our Terms of Use to avoid any confusion in the future.
If you have any further questions or need assistance, feel free to reach out to our support team.
Kind regards,
Aéza's Support Team
Critical failure: 24h+ outage, support silence, and billing issues
I’ve been a customer for a while, but the last 12 hours have been a nightmare.
My server is completely unreachable due to routing issues (missing from IX).
Support has ignored my tickets for over 12 hours.
Their system is still taking payments! I paid for a temporary server, money was deducted, but the deployment failed.
This is professional negligence. Avoid this provider if you care about your uptime and money. Ticket ID: #[558536]
update:06.02.2026 21:40 MSK
no response ticket, no response email.
5. februar 2026
Svar fra AEZA INTERNATIONAL LTD
Dear Olga,
Thank you for bringing this matter to our attention, and we sincerely apologize for the issues you've experienced. We fully understand the frustration caused by both the service outage and lack of communication from our support team. This is certainly not the level of service we strive to provide.
Please accept our deepest apologies for the inconvenience caused by the 12-hour outage and the payment-related issue with your temporary server deployment. We take these concerns seriously and are investigating the matter to prevent a recurrence.
Thank you for your patience and understanding during this time. We truly appreciate your continued support, and we are committed to making this right.
Best regards,
Aéza team
Серваки регулярно отрыгивают
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
We’re truly sorry to hear about your experience and understand how recurring server disruptions can be extremely frustrating. This is certainly not the level of reliability or stability we strive to provide our customers.
Server uptime and consistency are top priorities for us, and situations where servers regularly become unavailable are taken very seriously. While occasional issues can arise due to maintenance, network incidents, or upstream factors, frequent disruptions are not acceptable, and we want to investigate exactly what happened in your case.
We’d really appreciate the opportunity to look into this in detail, identify the root cause, and make things right. Please contact our support team with your ticket number or account details so we can review your situation, take corrective action, and discuss appropriate compensation if warranted.
We apologize for the inconvenience caused and thank you for sharing your feedback, it helps us improve our service.
forced IP-address change
My VPS was affected by the forced IP-address change. This change causes a clear disruption to my setup and service continuity. Support told me that compensation would be 2 extra days. That's not even funny
Also initially they give you "dirty" IP. Mine was from Sweden, but all providers says that it's India.
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
We’re truly sorry for the inconvenience you experienced, and we understand how a forced IP address change can disrupt your setup and service continuity. This is not the level of experience we aim to provide.
Regarding the IP address location: all of our IP addresses are allocated and routed from the same physical location as the servers themselves. In some cases, third-party databases or providers may temporarily show incorrect geolocation data (for example, labeling an IP as another country), but this does not reflect the actual server location or routing. These discrepancies are outside of our direct control, though we do actively work to have them corrected when identified.
We’d really like the opportunity to verify your case, resolve the issue properly, and review compensation that better reflects the impact you experienced. Please email us your support ticket number so we can investigate this specific situation in detail and assist you further.
Again, we apologize for the frustration caused and appreciate you bringing this to our attention.
worst support ever
Im dissapointed to be honest, the hardware compared to the price is alright.
but if you need anyhelp or contact support, just be ready for a reply each 2 days , and when they reply they dont even say enough info
they reply with yes, it feels like they did not even read the text.
really not recommend
and a message for aeza, this review is not fake, and your customer support just sucks, in my oppinion you should actually try to make it better instead of replying to the reviews that this fake and this is true
grow up
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We take all customer reviews seriously and actively review any concerns related to support quality or response times. However, we want to be transparent: we have recently noticed a wave of unverified or fake reviews. In many cases, when we ask for basic information to confirm the experience—such as a support ticket number, order ID, or account email—there is no follow-up, making it impossible for us to identify the reviewer as an actual client.
This does not mean we dismiss criticism. On the contrary, we genuinely want to improve. If you are a real customer and have contacted our support team, please provide all relevant information, and we will take a look at the issue and assist you accordingly. This allows us to verify response times, review communication, and address any shortcomings properly.
We acknowledge your comment regarding hardware value and pricing, and we regret that our support did not meet your expectations. Improving our customer support experience is an ongoing priority, and constructive, verifiable feedback plays an important role in that process.
We encourage you to reach out directly with the necessary details so we can review your case and work toward a resolution.
I have been extremely disappointed with…
I have been extremely disappointed with AEZA's support, which has ignored my requests for weeks. The biggest issue is the scam-like giveaway they ran, where they published a list of participants with all Telegram IDs. Many genuine participants were missing from that list, and AEZA just ignored the problem. It’s really frustrating because this used to be a reputable hosting provider and a standard in the industry, but now it feels like a careless and unreliable company.
UPD: They asked for proof that the review is not fake, so these guys told me to write in their chat with 10k members, where all they keep saying is "contact support," but the chat is not support. Funny people.
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear user,
We have recently detected a wave of fake reviews targeting our platform. However, we treat every comment with full respect and attention, as our goal is always to ensure the highest level of service quality and customer satisfaction.
We sincerely apologize if you have experienced any inconvenience while using our services. Although we faced some temporary technical issues in recent days.
We would be glad to assist you personally and review your case in detail. Please contact us via our official Telegram channel: https://t.me/aezachat
Once we verify your claim, our team will provide full support and, if appropriate, offer proper compensation for any inconvenience caused.
Thank you for your understanding and cooperation.
Warm regards,
Aéza Support Team
Very nice experience over the past couple of years.
Over the past couple of years, I have been using Aeza for various things. VPS's, VDS's, dedicated servers, everything.
It is safe to say I have tried at least all locations at least once. I have basically no complaints.
There is minimal downtime, solid networking speeds -- with the ability to use the full 25Gbps, when it isnt saturated by others of course. This is what I personally take advantage of (hourly servers + 25Gbps speeds at the price they offer? yeah I'm not giving that up).
Dont get me wrong; the DDoS protection could be improved, and the response times when high ticket volume occurs could be better (along with the handling of servers when they are purchased/expire when Aeza is under a high amount of stress, as they take a while to install/start, as well as expire (which is a bonus i guess, free extra time on the server)), but other than that, they are really rounded off overall.
They have the infrastructure for good things, and they are doing good things with it.
28. oktober 2025
Svar fra AEZA INTERNATIONAL LTD
Thank you very much for the detailed and thoughtful review. We truly appreciate you sharing your long-term experience with Aeza and are glad to hear that our services have been meeting your expectations across VPS, VDS, and dedicated servers in different locations.
It’s great to know that you’ve been able to take full advantage of the high network throughput and flexible hourly offerings this is exactly the kind of use case we aim to support. We’re also happy that downtime has been minimal and overall reliability has been strong for you.
At the same time, we genuinely appreciate your constructive feedback regarding DDoS protection, support response times during peak load, and provisioning behavior under high system stress. These are known areas we actively work on improving as our platform continues to scale, and feedback like yours helps us prioritize and fine-tune those improvements.
Thank you for recognizing the effort behind our infrastructure and the direction we’re heading. We value your continued trust and look forward to delivering an even better experience in the future.
Отвратительно
Отвратительно, каждую неделю докупаешь какие-то услуги и все ломается и не работает
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear user,
We have recently detected a wave of fake reviews targeting our platform. However, we treat every comment with full respect and attention, as our goal is always to ensure the highest level of service quality and customer satisfaction.
We sincerely apologize if you have experienced any inconvenience while using our services. Although we faced some temporary technical issues in recent days.
We would be glad to assist you personally and review your case in detail. Please contact us via our official Telegram channel: https://t.me/aezachat
Once we verify your claim, our team will provide full support and, if appropriate, offer proper compensation for any inconvenience caused.
Thank you for your understanding and cooperation.
Warm regards,
Aéza Support Team
needed second IP
needed second IP, clicked add IP and my VM went to limbo. Tried contacting Aeza support not an option, sent e-mails - no reply, tried Telegram bot - cannot register.
It has been more than 6 hours I cannot get support.
VM - cannot reboot, cannot access, cannot do anything, it is completely "frozen"
Very frustrating. Thinking of moving away from Aeza.
To the reply from Aeza support.
Chaps - seriously! I sent a few e-mails and tried the TG-bot and no answer. Yet, if you are able to answer this review can someone to push the button and reboot my VM please ?
Still no answer to my e-mail. Not possible to contact anyhow - Telegram bot is not working, cannot submit a trouble ticket either - the option is greyed-out.
may be Aeza should get more techs ?
Hello,
It has been more than a week that my VM is out of service. I got no help, nobody replied to my requies via Aeza TG bot.
May be it would be more productive for Aeza to get more tech ?
Thanks, Serge
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Hi Serge,
We’re very sorry for the trouble you’ve had and for the delay in getting help. We understand how upsetting it is when your server stops working and you can’t reach support. Our team is currently handling a large number of requests, which has caused slower response times than usual.
Please know that we reply to every message we receive — no one is ignored. To help us find your case faster, could you please share your ticket number and the email you used to contact us? Once we have that, we’ll make sure your issue is looked at as soon as possible.
Thank you for your patience and understanding.
Note to readers:
This review has not been verified as a genuine customer experience. We have recently observed a number of fake reviews appearing on our Trustpilot page, seemingly aimed at damaging our company’s reputation. We kindly ask readers to keep this in mind when evaluating such posts.
Warm regards,
Aéza Support Team
-----
Update:
Our goal is to provide you with the best possible assistance. However, please note that the moderation team, not the technical support department, is responsible for responding to reviews.
To help us investigate your case further, we kindly ask you to provide your server ID or support PIN. We have also sent a request to your email from Trutpilot, please reply with all the necessary information there, and our technical team will promptly review your situation and assist you further.
Thank you for your cooperation and understanding.
Warm regards,
Aéza Support Team
update:
Kindly send your email address, server ID, and order number via the information request sent to you by Trustpilot, using your registered Turpilot email. Unfortunately, we’re unable to identify you at this time, so we cannot provide assistance. Once we receive all the necessary information, we will be happy to assist you further
aeza support team now sucks!
aeza used to be very good at support and services. but in the last 3 days my VPS had a problem and they did not do anything about it. the support team has not answered me yet and that is something unforgivable.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Hi, Mahdi
We’re truly sorry to hear about your recent experience and completely understand your frustration. Our support team has been handling an unusually high volume of requests over the past few days, which has unfortunately caused delays in response times. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
Please rest assured that we never ignore any customer inquiries — every ticket is reviewed and addressed. To help us investigate your issue as quickly as possible, please provide your ticket number and email address via your Trustpilot request, and our team will make your case a priority.
Once again, we deeply apologize for the delay and appreciate your patience and understanding.
Note to readers:
This review has not been verified as a genuine customer experience. We have recently observed a number of fake reviews appearing on our Trustpilot page, seemingly aimed at damaging our company’s reputation. We kindly ask readers to keep this in mind when evaluating such posts.
Warm regards,
Aéza Support Team
Do you think you've solved my question
Do you think you've solved my question? I wrote a review on September 4th and still my issue has not been resolved. The support responds once a day and they think they are the smartest, stalling, saying every time my server is already being issued. Some bloggers have appreciated their approach, everyone will be evaluating it soon, and a very cool video is being prepared.
I will write a review every day until my issue is resolved.
There are still some points that, allegedly due to the lack of IP addresses in Germany, they just changed the IP address of my server, very funny.
Quote from support:
Ticket number 448801
"Dear customer,
Due to the shortage of IPv4 addresses on the international market, unfortunately, the previous IP address of your server was unilaterally revoked by the provider of this address, without the possibility of its return by our team.
To keep the server's network operational, the team automatically replaced the address with a different one.
Previous IPv4 address: 77.105.***.***
New IPv4 address: 77.105.***.***
Please reboot the service at a time convenient for you to update the address in the OS.
We hope for your understanding.
As compensation, we have added +1 days to the validity period of your service."
6. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra AEZA INTERNATIONAL LTD
Dear Idrianos,
Thank you for your feedback and patience. We understand your frustration regarding the ongoing server migration and IP address change.
According to our technical team, your server migration is most likely complete, and the server is operational. You can verify the server’s status yourself by copying and pasting your current server IP address at this link: https://check-host.net.
The IP address change was necessary because the previous IPv4 address was revoked by the provider due to a global shortage. We assigned a new IP automatically to keep your server online.
If you experience connection issues like “permission denied,” it may be caused by firewall settings, different access ports, disabled root access, or changed passwords. Please verify these and try accessing your server with the credentials you have.
We encourage you to work directly with our support team through tickets or chat to resolve the issue promptly. This approach will help address your concerns and find a solution that satisfies you.
We understand your frustration and do not minimize how you feel, but an aggressive approach is not productive. Trustpilot is a review platform, not intended for technical support discussions. Posting daily negative reviews or threats will not affect how we work to resolve your situation.
Thank you for your understanding, and we wish you the best.
Sincerely,
Aéza team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.