Happy to update review if this is resolved. Ordered on 15th September. Order not received by 22 September. (3-5 working day quoted) No contact details on website except a phone number, which is can... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Made an order 15 days ago paid £7.50 for next day delivery and never arrived. I have been messaging them on WhatsApp, email two different email address requesting tracking details that they couldn’t p... Vis mer
First class service from Aesthetic Supplies as usual. Next day delivery of the ReMedium filler. This filler is absolutely amazing, I have definitely found my new go to! So easy to get amazing results,... Vis mer
My order got delivered yesterday on time as always. Just gone on to the site to order more body filler and it’s closed down till further notice. I can’t help but think this is something to do with riv... Vis mer
2,6
Under middels
62 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Avoid
Avoid
Very very bad service, I’ve placed an order in May, on the website it was stated delivery within 3-4 days , however after one week of no delivery and concerns and apologies to my clients for delay I’ve read a small print in there policy that company is reserving rights to deliver within 30 days (which is pathetic with products like Dermal Fillers!!) , if there no delivery you only can claim refund after 30days, then you must to wait 30 days get your money back as this is one they covered too. In total 2 months waisted of time, loss in business and money holding, and must to order from different company. There is no customer service, no clear information,you can’t speak to anyone on the phone as the telephone number that provided on the website is never available and they receive only voice mails , this is one man business because someone is replying on your emails and it’s clearly the same person, he/she is answering in very very rude manner and very unprofessional, no names who is communicating with you and no apologies. Finally I have to ask my bank for chargeback to get my money back.
I would stay away and avoid and this company must be reported ASAP as I know many many of my colleagues had same problem.
19. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra Aesthetics Supplies
Hi Alina,
Many thanks for your review. Unfortunately there are some factual inaccuracies that we should address.
Firstly, the 'small print' that you refer to is actual just our terms and conditions. That you failed to check these before placing an order is not really our fault, they are very visible on the website.
Secondly, we state "up to 30 days" this is fairly standard delivery terms under the consumer contracts act that we are governed by.
Thirdly, you can claim a refund at any point before the order is shipped, we do not enforce the 30 day policy unless the order is partially complete or is in the process of being shipped.
Fourth, we are not a 'one man band' and the many customers/suppliers in the UK and Europe whom have met with us will testify to that.
Fifth, we were the ones who informed you to contact your bank to obtain a refund via chargeback. This is due to an issue with our merchant processor and not in any way related to our operations/obligations. The alternative would have been to make you wait until the payment processor issue had been resolved.
You will have noticed that we are not currently taking new orders, this is to ensure that all of our customers are provided with a fair service.
Ultimately, we cannot be held responsible for you not reading the terms prior to ordering nor the issues with our payment processor.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.