Advwin Anmeldelser 23

Bought a walking pad through Bunnings Market Place. Received it, however, the remote to make it work, didn't work. Reported it to them with video proof. Took over 2 weeks to get back to me after I had to follow them up again. Stated they'd send me the part from China that would take 4-5 weeks. I stated no they can fully replace my product, quoted Australian Consumer Law. They refused, emails going back 4-5 weeks arguing this. ADVWIN still did not ordered the part from China. Advwin finally accepted my return but stated they had to deduct return shipping costs, again not allowed to do that under Australian Consumer Law. I put a complaint into PayPal about them after I had returned the product and they did not refund me straight away stating I had to wait one week for them to review the returned item. They cannot do this. I received my full refund from PayPal. Please look at reviews before purchasing from this company.

This company is a REAL SCAMMER! they have Terrible products, they don't want to give you the Refund, which in America is a Protection to consumers, I bought their FAN , I paid $100.98, I got the Fan I turn on and is Soo BAD no wind power, right away I sent emails asking for the Return Label, till today in 48 hours Nobody contacted me.
I complained to FEDERAL TRADE COMMISSION ReportFRAUD.ftc.gov

We Have Your Report!
Report number: 200220353
I also called my CAHSE and they will help me to get my Money BACK
Now before I place an order Online I will check the Reviews - I hope they wont Steal money from decent consumers
Very Upsetting

I ordered an air fryer from Advwin through 3 different online suppliers, and Advwin cancelled the order after 2 to 3 weeks after accepting the order.

I had an extremely disappointing experience with ADVWIN and would strongly advise people to avoid this company altogether.

Their customer service is some of the worst I’ve encountered, consistently rude, dismissive, and unhelpful. Communication felt intentionally dragged out, with slow responses and repetitive, unproductive back and forth, as if they were just hoping I’d give up.

Dealing with ADVWIN feels like playing a game of roulette. If you're lucky you will get something that works, but don’t count on it lasting long, and if something goes wrong you’re left completely stuck.

Overall, this experience showed a complete lack of accountability and respect for customers. I would strongly recommend staying far away from ADVWIN and spending your money with a company that actually stands behind what they sell.

I bought the $70 Karaoke machine. It's Cheap and great for toddlers. Cuts out when you turn up the volume

This isnt really there fault but there response to the issue is deplorable.
I have an advwin AF558T airfryer, whilst I was in hospital for 2 months ( I actually died). I came home and found the main knob broken off, on contacting advwin I was informed theyd pass it on to amazon (where I purchased it from). I replied queirying this as the part I need is an advwin part that I doubted amazon would stock. Eventually I asked if they could give me contact details for the spare parts supplier, they told me it was not possible I would have to find that myself. I then asked if thats the case then why cant THEY provide spare parts with MY contact details. After that no reply, on top of that microsoft screwed up my account so now I cant even check my emails to see if they did reply.

This product is fake and has serious quality issues. The customer service only offered a partial refund, refused to accept returns, and took days to reply to my messages. What’s more, they just sell products from other brands on different platforms at higher prices. Do not buy from this seller!

AVOID ADVWIN AT ALL COSTS: The Customer Service we received was absolutely appalling and their business marketing ethics lead me to purchase a item that is useless after 2 weeks of operation. Absolutely devastated to have wasted a couple of hundred dollars on this Company to end up with items not usable. Zero care shown by Advwin about their role in my situation and the financial distress it caused me. Super happy to take your money (be warned they also sell through Bunnings Online as well as direct) but if you encounter any issues, Good Luck with that. Their returns policy requires the customer to pay the postage to return items to them and then they will decide if a refund is going to happen. If refund isn't possible, then you have incurred the cost of return. Very quick to blame the customer for any difficulties and state the letter of the law to wiggle out of negotiating a resolution. Clearly a company that don't care for repeat customers. Would give anything to turn back the clock and never purchase from them.

Consequently, a complaint is now being made by me to the ACCC requesting them to investigate the business practices of this Company.

Never buy from this company. I bought a walking pad which had a motor fault and stopped working in under a year. They sent me a motor and told me I had to do the repair myself, which I then found out is unlawful under Australian Consumer Law. They refused to issue a replacement product for the faulty one provided or have a technician repair it. I've reported them to NSW Fair Trading and I urge you to do the same.

Do not buy from this company.
Does not honour warranty
Makes excuses for refund
Cannot trust them

DO NOT BY ANYTHING FROM THIS COMPANY, eithetr directly or from another platform. I would give them a zero star rating if I could. My product malfunctioned after about 5 months. The company does not respond to emails. The contact phone number on their website is only a mobile number. Nobody answers and the outgoing message is in Mandarin chinese. An instruction on the website says to send a text message - they dont respond to that either. They wont [rovide any troubleshooting tips or copy of the operating manual. I dont know hpw these people sleep at night. It is no way to run a business.

VERY MISLEADING, NOT AS ADVERTISED.
PAY ATTENTION TO THEIR RATING BEFORE PURCHASING.
Absolutely ridiculous bean bag sofa / chair. Child size, certainly NOT adult sizing as advertised Measurements are not even close to those that they advertise. What a waste of my time. AVOID! I’ve reported to PayPal and expect a full refund.
UPDATE 19/12/25
After threatening to take this company to ACCC and with total co-operation by PayPal we had the money in total to include postage into our account within the week, thanks to PayPal - they’re awesome!
NEVER PURCHASE ANYTHING ON THE NET UNLESS YOU USE PAYPAL.
Revolting company to deal with.
They don’t answer their phone in person just a ratty verbal message in Chinese - say no more.

My young daughter bought ,with her saved up pocket money,the Hollywood mirror being sold through big w marketplace. She received it weeks ago and contacted SW directly as there was no power adaptor in the box to actually power it up. They got back to her asking for a photo of the missing item. Seriously? Curious to know how she could send a photo of something that is non existent. Her money is wasted. Mirror isn’t usable for what it was intended.obviously without an adaptor it has no light up ‘Hollywood ‘ lights. Absolute rip off .

The Car Fridge that I received was OK BUT the Operating Manual was a joke. Poorly written and bearing no relationship to the unit regarding the Control Panel. It was impossible to use. The kicker was that when I returned it, carefully packed, etc, they gave me a 50% refund. What an insult. Never again will I buy from this company, or TEMU.

1. Advwin (Bruce) took a week to reply.
2. Bruce just passed the buck (couldn't answer two simple questions about self cleaning cat litter box (ie, why litter doesn't spread evenly to right hand side to cover urine/feces), and (why litter keeps getting stuck behind the rake)?
3. We bought 3 of their 76litre machines. You,d think they,d be more responsive but clearly they're not interested.
Will go somewhere else next time. Advwin heading to 'out of business.'

Large (50 litre) self cleaning litter box.

TOO SMALL for anything larger than a small kitten.

NON EXISTENT ODOUR CONTROL…

If your cat has even slightly runny stool it won’t sift it, even when clumping litter has surrounded it… just smears soiled litter everywhere throughout the unit.

Utterly useless.

Avoid Advwin at all costs – disgraceful customer service and refusal to honour consumer rights

I purchased a recliner from Advwin that turned out to be faulty, dangerous, and not fit for purpose — it overheated, buzzed loudly, the massage function barely worked, and the recliner mechanism broke entirely.

Despite reporting all of this, I was met with weeks of copy-pasted responses, delays, and dismissive nonsense from their representative “Vivi,” who continuously ignored what I was actually saying. They offered partial refunds and meaningless “fixes” instead of acknowledging their legal obligation to offer a full refund or replacement under Australian Consumer Law.

I’m also a person living with disability and on the NDIS. The way I was treated throughout this process was not only unprofessional but utterly disrespectful and emotionally exhausting. Advwin clearly had no interest in resolving the matter fairly and hoped I would just give up.

Thankfully, Amazon refunded me the full amount, no thanks to Advwin, who failed miserably at every step.

I strongly advise others to avoid this company. Their customer service is a joke, they will gaslight you, stall you, and pretend they're doing you a favour for offering less than what you're owed. If something goes wrong, you’re on your own — unless a larger platform steps in.

Spend your money elsewhere.

If zero was available i would put that. I purchased a chair 6 weeks ago and it's only created significant issues especially with my physical wellbeing. I have spent countless time showing videos and photos asking for a realistic option and only been given more time to get more. This has cause physical and emotional distress for me. And am now stuck in a wheelchair or bed full time because I can't afford another chair and they refuse to assist in a manner that actually can help. Please save your time and do not purchase or engage from Adwim. It's truly disappointing.

product was faulty on arrival. they were not helpful for refund and just ran me around till the return window closed. they then took down the product from their store after i gave it a bad review and put it back up under a new name. do NOT buy from them. "Advwin is committed to providing each customer with the highest standard of customer service." is the biggest lie

I've had a good experience with Advwin Dandenong. I’ve purchased two desks from them: the first was cheap and of lower quality, as expected, but the second one I recently bought was surprisingly good for the price. My only issue was that the website showed it as in stock, but when I contacted them, I was informed it would take a few days to arrive at their warehouse. That said, their customer service was excellent—responsive and helpful throughout.