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Youtube started more openly displaying that it values Profit over user safety trough their ads, regardless of morality and ethics. If I could give them zero stars, I would. Despite explicitly requesting to opt out of alcohol and gambling ads (I dont drink nor gamble!!!!!!), YouTube continues to push them onto your YouTube experience constantly if you're 18+. It is absolutely disgusting that a platform of this scale chooses to hyper-aggresively promote addictive behaviors like gambling and alcohol through deliberate aggressive ads generation restricted to predominantly the most harmful niches (Gambling and alcohol). The ''switch-off'' setting in the Youtube Centre, is nothing more than a look good/protect the company from being sued exercise (IT DOES NOTHING!! YOU STILL GET THE EXACT SAME AMOUNT OF HARMFUL ADS, JUST DIFFERENT GAMBLING AND ALCOHOL PROVIDERS) By forcing commercials for harmful, addictive services onto users, YouTube is actively contributing to severe financial and health problems. In other words: they dont mind the harm to people their health if it means they can profit of it! Their excuse/justification ? "ads help to keep YouTube free". Yeah Right, what a joke!!! because a multi- hundred billion dollar company still needs ads to keep its service free?? Right!!. The platform has truly sunk to the lowest depths of the barrel, showing its true colors as a corporate entity, that just like the other ''digital crooks'' care nothing for online safety or inflicting long term harm on people or its own community guidelines. YouTube is clearly willing to bend, deviate from, and completely reinvent the interpretation of its own policy guidelines whenever it suits their profit margins. Yet, when they need to protect their public image and reputation, they feed the public a complete lie about caring for user well-being. This is distasteful, disgraceful, and a total atrocity especially for vulnerable populations, individuals on low incomes, and those struggling with poverty, former/pre-existing addictions or recovery. Fix your ad-targeting system and stop exploiting your users for profit.

Google hat selbsttätig weiteres Geld abgebucht. Habe ADS sofort gekündigt. Nach einer Weile wollte ich das Restgeld retoure - war aber auf einmal alles verbraucht bis auf 0,04 €. Das ist Betrug - und gebracht hatte es keine weiteren Gäste. ADS ist fragwürdig und kompliziert und unverständlich aufgebaut. Die telefonische Beratung, mit Sitz in Barcelona, hatte keine rhetorische Intelligenz um mir zu helfen und die Werbung voran zu bringen. Von dieser Art Werbung rate ich dringend ab. Nutzt die kostenlose Google Werbung.

Ads USED to work well (pre-2020), but has since gotten to be needlessly complicated and inefficient. It is such that you need a "specialist" to navigate the platform. Each time I implement the ad strategies as recommended by Google's support team, without fail, my costs rise and my number of clicks and CTR fall. I genuinely feel that their job is to drain my bank account while not helping my business prosper in any way. If you want to complain to someone, all I can say is good luck. The agency in India where Google farms out the support works on contracts and has no interest in elevating your complaints to the higher-ups, lest they lose the contract.

Beyond the frustration of over-complexity and a lack of truly effective help, the results just aren't there. I have NO IDEA if their stats are accurate. They could say that I'm getting a thousand clicks, but if I see three people walk through my door, how am I supposed to believe that? The whole reporting thing is dubious, at best.

So, I just dutifully pump money into Google in the hopes that it is doing SOMETHING for my business.

A girl on the phone said she was going to send an Email to me on some information, and as soon as I started to give her my email address, I believe she deliberately cut the connection so that she would not have to put me in contact with the Google verification team which you can't ever get in contact with.

The customer service of this company sucks. I mean it's crazy, whereas there wasn't a business on Google. You add it and then they want you to verify it. Just claim it to say it. Sure it's mine I just added it but of course, the video never works, the video option to share your business doesn't work for me and I think it's because I have consumer cellular but I can't get nobody on the phone to help me. Google sucks, You become a prisoner to google when something's wrong.

BUYER BEWARE DO NOT WASTE YOUR HARD EARNED MONEY ON GOOGLE ADS I: m a small business and I was a little skeptical on the high cost and the lack of transparency of the ad system (who's clicking and IP addresses), and after several months and over $3500 in google charges,I'm now confirmed and certified this is a bad investment to acquire new business ,or calls from customers, there were no customer calls or true conversion for service, none was ever accomplished , so it was a total loss , I did get several salesmen from a foreign service and customer service and supposed experts to increase your "ranking " they call it and increase bids . In one word BUYER BEWARE DO NOT WASTE YOUR HARD EARNED MONEY ON GOOGLE ADS, YOU'LL LOOSE IT

They dont have anyone i can speak to. They charged me $40 then wont accept my payment method that was just used. Then wants another $20 but wont say what its for. It wont verify my actual bank account but says "verify". Then they want all this ridiculous documentation before my ads that I paid for will run.

First add the specialist added descriptions and headlines that were absolutely nothing to with my app to get false readings

Seconds change new app - First 5 days had hundreds of new users. Then had a validation issue then suddenly had 20, 17 , 9 , 7 going down and down and staff just tell me its its the learning period. Charging me a fortune and same daily cost for hundreds or 7 users. No matter how many graphs and issues I raise to demonstrate the issue drop off. I get ignored and the same Ai is learning. Asked for a manager twice and nothing.

Programme publicitaire d'une nullité que je découvre de jour en jour.
Jamais de réponse, des décisions complètement arbitraires prises sur des critères qu'on ne connait jamais. Des réponses lunaires semblant sortir tout droit de chatgpt, et des bribes d'explications nébuleuses au possible. Tournez vous sur d'autres programmes d'affiliation ou Ezoic. Mais pas chez ces escrocs.

Fraudulent clicks and installs in any campaign. All ads that is being broadcasted to Display Network are fake, not belonging even to the country you have requested to be broadcasted. Installs from all over the world, Iran, Iraq, Burma, Russia. Everywhere apart form UK when set option "Presence: People in or regularly in your targeted locations."

I'm suspending all ads and will never again use their service.

On top of that zero, absolutely zero Customer Service. No responses to filled forms, no email you can send anything to, AI ignoring your requests on Contact Us page. Absolute shamble of a company, I have never ever seen anything like this before. This company should be reviewed by governments and blocked from operating within UK/EU zone.

Ils sont devenus milliardaires... comment, à votre avis ?
Avis peu élogieux sur cette caste d'aigrefins dont les agissements relèvent du "Grand Banditisme", et je pèse mes mots. Ils se prennent pour Dieu le Père alors que leur régie publicitaire est minable, inefficace, trompeuse et frauduleuse. J'ai toutes les preuves irréfutables de leur escroquerie au clic dans ma base de donnée. Je les ai piégé à leur propre jeu. Même si vous êtes un expert du marketing mondialement reconnu, vous êtes obligé de vous prendre une gamelle financière en configurant votre campagne, car les règles c'est eux qui les imposent. Sous leur férule totalitaire vous n'aurez aucune contestation à faire valoir. Vous serez considéré comme une vache à lait à traire sans limite. Ne perdez plus de temps. Créez votre souveraineté publicitaire avec votre propre régie. C'est ce que j'ai décidé en ce qui me concerne car je suis un développeur d'avant-garde.

Een Google Ads-agency heeft zonder overleg brede en irrelevante zoekwoorden toegevoegd. Hierdoor kwamen mensen die bijvoorbeeld alleen naar “Squarespace” zochten op mijn advertentie terecht. Deze waardeloze zoekwoorden hebben geleid tot 9 klikken, waardoor er zomaar ongeveer €150 van mijn rekening is afgeschreven.

De “support” die je enkele maanden gratis krijgt, lijkt hierdoor eerder tegenstrijdig te werken. Het lijkt erop dat zij brede zoekwoorden toevoegen waardoor gebruikers via Google Search jouw advertentie te zien krijgen, ook wanneer hun zoekopdracht niet overeenkomt met de bedoeling van jouw campagne. Vervolgens klikken deze gebruikers op de advertentie, met als gevolg dat er kosten ontstaan zonder dat deze bezoekers daadwerkelijk relevant zijn. Ieder geval ben ik hierdoor al €25 kwijtgeraakt; dit is slechts één voorbeeld gewoon gesjost

Jeg har aldig i mit liv oplevede et produkt der er så lidt brugervenligt og uprofessionelt sat op, hvis google realt havde konkurence på det her produkt ville det nok virke lidt bedre, ikke en gang googles egen AI kan finde ud af at bruge det l!!! jeg kan ikke anbefale at bruge det, men du har nok ikke andre mulighedder

Google Ads e’ un sistema molto macchinoso e difficile da gestire anche attraverso supporto tecnico. La cosa più deludente è che non segue le linee guida. Il supporto tecnico è inefficiente. Una spesa inutile e non produttiva

7Hola llevo toda la semana intentando crear una cuenta en google ads y cuanto más lo intento más confundido me encuentro ya veo que no soy yo el único yo creo que esto es más engorroso que otra cosa con tanta seguridad resulta que inicio sesión bien pero luego me pasa a verificar la cuenta me pide una clave que no sé dónde está he creado una cuenta con otro correo electrónico diferente y los sinvergüenzas porque son así me dicen que tienen que verificar mi teléfono me envían una clave en SMS yo tengo que darle a enviar y me dicen que no pasa que ha habido un error y así he gastado un montón de dinero y no he solucionado nada le doy una estrella porque no hay menos no aconsejo para nada esta aplicación ni Google yo aunque pierda todo voy a eliminar la cuenta porque es un rompecabezas que no soluciona nada sino que se agrava todo cuanto más intentas hacerlo más se complica no sé si yo seré el único que deben de pensar que soy tonto? Son la hostia resulta que inicio sesión pongo la contraseña y todo bien de momento luego me pasa a otro lado y me pide que confirme o algo así que pongo el número de clave que no sé cómo se soluciona eso por más que lo intento no es posible no sé cómo se puede hacer eso lo ojo pone probar de otra manera me pone un número en la próxima pantalla lo pongo y resulta que me sale que si ya iniciar sesión que no hace falta y que copie un enlace que supuestamente es para crear una clave y vuelvo otra vez a lo mismo a iniciar sesión otra vez y así seguimos y seguimos vaya rompecabezas esto de Google cualquier aplicación no solamente ads cualquiera de ellas es súper súper súper difícil y muy liosa

From the moment I opened my account, they hounded me to accept their “auto-applied” settings and recommendations. As a beginner, you trust that these will help you get clicks and sales — but the reality is completely different. Those settings send your ads everywhere, to people who have zero interest in what you offer. I saw clearly that the traffic I was paying for was irrelevant and useless; it was nothing but a waste of budget.

I booked a meeting with one of their advisors, confirmed the date, and waited — but the call never happened. No apology, no email, no explanation at all. That told me everything I needed to know about their customer service.

I did manage to speak to them once, because they did give me a number to call back — funny how they’re available when they want you to sign up, but not when you need help. I rang to ask about those auto-settings and why my ads were showing to the wrong people. After just 10 minutes, the call cut out completely. I called back, stayed calm, and told them directly: “Your service is terrible, you hung up on me, and I am extremely unhappy”. They didn’t care.

Everything is hidden or hard to navigate. They’ll hide your ads, then blame it on some setting you didn’t even know existed. I’ve spent so long trying to learn their system that I can now find my way around — but it shouldn’t be this hard. Plus, it’s far too expensive, and they take liberties with your money.

If you are new to this: stay away. They take advantage of beginners who don’t know any better. I am now seriously looking to come away from there disrespectful money grabbing platform.

Extremely disappointing experience with Google Ads promotional credit

I had a very poor experience with Google Ads regarding one of their promotional credit offers.

I took part in a campaign where I understood that if I spent £400 on Google Ads, I would qualify for £400 in promotional credit. I spent a significant amount of money on the platform during the campaign period and have continued spending hundreds of pounds since.

When I contacted Google Ads support about the credit, I was given the impression that the matter was being looked into and that the credit would be applied. Based on those communications, I reasonably believed the issue was still under review and that the promotion would be honoured.

Instead, after several back-and-forth emails, I was eventually told that only £185.72 counted toward the qualifying spend because of how their system calculates spend after the promo code is applied. I was also told that the promotion had expired and that, because it is managed by an automated system, they could not manually reinstate, extend, or apply the credit.

This is extremely frustrating. From a customer perspective, the promotion felt misleading and poorly communicated. I spent real money on the platform in good faith, believing I was working toward the promotional credit. I then continued spending while support were discussing the issue with me, only to later be told that nothing could be done because the automated deadline had passed.

What made the situation worse was the support experience. The responses were polite, but they felt repetitive and avoided the main issue. They repeatedly acknowledged my frustration, thanked me for my patience, and said they valued my business, but no practical resolution was offered. I asked for the matter to be treated as a formal complaint and escalated, but the replies mainly repeated that the system is automated and the promotion had expired.

In my opinion, this is not a fair or transparent way to handle a promotional offer. If a promotion has strict technical conditions, those conditions should be made extremely clear before a customer spends money. If support communications lead a customer to believe the issue is still being reviewed, the customer should not later be penalised because the promotion expired while the case was ongoing.

This experience has left me feeling as though I was encouraged to continue spending money on the platform without being given a fair or clear route to claim the credit that I believed I had qualified for.

I expected much better from Google Ads, especially given the amount of money small businesses and advertisers are encouraged to spend on the platform. Based on this experience, I would urge anyone considering a Google Ads promotional offer to be extremely careful, read every technical condition, take screenshots of everything, and do not rely on support reassurances unless you have the outcome confirmed clearly in writing.

Very disappointing and, in my opinion, a misleading promotional experience.

I've given them thousands of dollars this past year for google ads. They show a lot of clicks and .. they can make up all of the data they show us! We'd never know the difference. I received over the past year ZERO clients. I have a question on all my new customer surveys 'how did you find me' and ZERO said google ads. They came from mostly a paid directory I'm on and referrals from friends/family. Don't waste your money on Google Ads. I also receive a constant stream of emails from Google Ads people pestering me to 'book a call' so they can force me to spend more.

I launched my first Google Ads campaign (Performance Max) in May 2026 with a $9/day budget. Every time I checked the dashboard, it defaulted to May 4–10 — a date range BEFORE my campaign launched. All metrics showed $0.00 cost, 0 impressions, 0 clicks. My campaign simultaneously displayed "Paused" and "Lead form asset is under review." Google's own mobile app showed "PENDING — Your ads are under review" and "$0.00 Cost."

I had every reason to believe the campaign was not running. Google charged me $92.69 over 8 days without any visible indication in the dashboard. When I discovered the charges and immediately canceled, support refused a refund and promised a supervisor callback that never came.

Filed BBB complaint and FTC report. Warning to new advertisers: Google's dashboard defaults to a pre-launch date range showing $0. Always manually change the date range to "Last 30 days" before trusting any cost reading. You may be getting charged while the dashboard shows nothing.

Absolute worst waste of time, money and sanity. What a horrendously confusing, frustrating, bemuddling, roundabout way to put up a simple ad with a phone number. I've had to create two websites complete with domain and site fees, appeal business verifications 5+ times, over multiple months, now my "call assett is disapproved", which is just another example of their convoluted language throughout the platform, which isn't explained anywhere. Multiple automated entry points into the ads platform and required use of app for some things and desktop website for others means you never seem to see the same set of options twice.

Reported add by google about a company called Trevion who are advertising on google taking customers monies and not supplying goods.Google says that they wont take the advert down so they are supporting fraud.I will get intouch with appropriate authorities about this and jope this shows them up for what they are.I will not dupport google anymore and I am going to duck duck go and hope people will follow.