Abu Dhabi Islamic Bank Anmeldelser 178

خدمة عملاء سيئة ارباح اعلي من اي بنك اخر يتم خصم الارباح بنسبة تتعدي 50% في اول 6 اشهر من الاقساط
اضافة مع تاجيل شهر كل 6 اشهر خدمة يتم تقديمها من جميع البنوك لكن في ابو ظبي الاسلامي يتم التاجيل وتكتشف انه تم تحويل مبلغ 1300 درهم من الارباح واضافتهم علي راس المال المتبقي وخصم المبلغ من الارباح علشان اجلت شهر اللي ليك الحق تاجله في كل البنوك
شهادة المديونية 7 ايام ويوم التقديم ليس من ضمنهم والسبت والاحد ايضا تعطيل لامورك الشخصية وايضا خدمة عملاء سيئة تتعامل مع العميل ان موظف عندها اتمني من المصرف المركزي ياخد اجراءات ويتم مراقبة البنك

They have One of the worst department of complaints in the universe , I’m struggling with them since three months and they have zero customer protection they will ask you to go to police to complain about the scammers instead of taking action themselves

I would like to express my sincere appreciation to Mr. Waseem from the call centre. I had an issue that was pending for almost 10 days and it could not be resolved even after visiting the branch.

Mr. Waseem patiently guided me step by step and provided excellent support until the issue was finally resolved. His kindness, professionalism, and dedication truly made a difference.

The company is very fortunate to have a staff member like Mr. Waseem. Customer service like this deserves recognition. Thank you for the outstanding support!

I’m posting this because what I experienced with ADIB during a credit card settlement doesn’t match the transparency I expect from an Islamic bank—especially when a customer pays under pressure and still gets new charges after “full settlement.”
I was an ADIB credit card customer for 5+ years and paid regularly, including monthly Murabaha fees. When I hit financial difficulty, I requested basic relief (a settlement discount / changing the due date to match my salary). These requests were repeatedly refused.
My case was later transferred to Tahseel collections. I was contacted with warnings of an execution court case and possible travel ban. The stress was real. I was given a deadline of 27 Feb to settle—and I paid the full amount within the deadline.
After paying, I discovered additional charges were posted:
• Murabaha fee charged again after settlement
• AED 1,100 labeled as “collection fees”
These charges were not clearly disclosed to me during the settlement process.
When I asked for clarification, I was bounced between parties—then I was told I must pay these charges to close the credit card account. So after paying what I was told was the settlement amount, I’m still blocked from closure unless I pay more.
This is the issue: if the case is in collections, the customer deserves a single, final, transparent figure upfront—no surprises after payment. Adding charges after settlement and tying closure to them feels unfair.
My requests are straightforward:
-Cancel the Murabaha charged after settlement
-Cancel the AED 1,100 fee if it was not clearly disclosed/agreed upfront
-Confirm the account is fully settled + permanently closed
-Issue an official Clearance 
I’m sharing this so others are aware—and because transparency should be non-negotiable, especially under Islamic banking principles.
After doing the right thing and paying on time, I expected closure—not new charges.
#ADIB #IslamicBanking #CustomerExperience #Transparency #ConsumerRights #Sanadak

ADIB needs more people like Naira Assam working for them. She is such a ray of sunshine compare to all the other customer service agents I have dealt with in the past year. I have had terrible experiences every other time with no help from any one else. Naira is the only person patient enough to go out of her way to help out and explain all the services the bank offers. I hope her efforts get noticed and appreciated.

I had a very uncomfortable experience at this branch. While I was passing by outside, I could clearly hear a woman working at the teller desk shouting at a customer. When I later entered to request a letter, the same teller was still shouting at the same gentleman, who stayed calm and quiet the whole time.

Even after the customer left, she continued speaking very loudly and using inappropriate language, while the other customers waiting were visibly uncomfortable and watching the situation. When I spoke with a customer service agent, he mentioned that similar incidents have happened before.

Customer-facing staff represent the brand, and respectful communication is essential. I hope branch management looks into this and ensures customers are treated professionally and respectfully.

Very disappointed with ADIB! Proven fraud on my account and they didn't refund me! Appealed and manager not responding to 2 emails! Not recommend this bank.

Honestly, my experience with ADIB has been really disappointing. Their customer service is extremely weak—after waiting a long time just to get someone to answer, you end up with a representative who says, "Sorry, this isn't my responsibility, and today is a holiday. You’ll have to call back next Monday," even though it’s still only saturday today.

On top of that, their services are just overall difficult and complicated. Everything takes a long time. For example, canceling a credit card was a lengthy process. I also had a payment from my company that was mistakenly labeled as EOS, which it wasn’t. They told me they’d put a 45-day hold on it, and now it's been over 55 days and the payment is still on hold. Honestly, the bank’s service is really weak, and I never felt comfortable with them at all.

very poor customer service.
the reply but can do nothing if any issue.
they transfer the call to Complaints Department but no body there to reply.
it is better they close the Customer Service and the second one as well.
they will save more money

Amazing and quick service thank you Mr hisham issa

The bank is very bad and espcially dera branch is terrible and the service is even worse. I have known this for a long time, but the new issue is that I submitted a clearance request to leave this bank. It has been two months now, and I have submitted it twice, yet the clearance has still not been issued.

Beware of this bank when applying to mortgage!

They take your property evaluation fee, then ask you to pay it again to another account, and they never refund the first amount. Even after sending many emails, and having many calls, they don't answer!

Its a total SCAM!

I’m extremely disappointed this is by far the worst banking experience I’ve ever had. When I opened my salary account, no one informed me that I needed to maintain a minimum balance of AED 3,000 in a checking account that’s meant for salary transfer and bill payments, which makes absolutely no sense.

Every month they’ve been deducting AED 26 from my account for not maintaining this so-called “minimum balance,” and when I called customer service, the lady who answered was rude, unhelpful, and completely careless. Instead of trying to solve the issue or even showing basic professionalism, she simply said, “That’s the rule, and we can’t do anything about it.”

This is unacceptable. No transparency, poor communication, and zero customer care. I’m closing my account immediately and will never deal with them again.
Save yourself the headache and go to a bank that actually respects its customers.

أود أن أشكر الموظفة خديجة على حسن تعاملها و لباقتها(مركزالاتصال) و الشكر موصول لزميلتها موزة من (قسم الشكاوى) على كيفية تعاطيها لمشكلتي و قد كانت صاغية جيدة لكلامي ما يعكس أخلاقها العالية و ُرقيّها في التعامل. كل التقدير والاحترام لإدارة البنك لحسن اختيار من يمثلها.

Terrible experience with ADIB Bank.
The bank is extremely slow in handling transactions and charges unnecessary fees for almost everything. When I applied for a personal loan, their sales executive lied to me and said I had to apply for a credit card first so they could approve the loan — which was completely false.

The worst part was at their Nations Tower branch, where a customer service employee yelled at me while trying to explain a transaction I didn’t understand. What he said later turned out to be untrue — just another attempt to make me use their credit card, which I never wanted. I even paid AED 100 for the card I didn’t need.

Now that I’m trying to close my account and leave the bank, they’re deliberately stalling. They told me I have to cancel the credit card first, which takes three working days, and only after that will it take another 45 working days to issue my clearance letter.

This bank is completely unorganized and misleading. Nothing is clear or straightforward, and dealing with them has been one of the worst banking experiences I’ve ever had. I absolutely do not recommend ADIB Bank to anyone who values honesty, professionalism, or proper customer service.

Very bad experience with the ADIB Home Finance team. I applied for a home loan, and the team made an error in the cheque amount for release — even though the in-charge person was aware that I urgently needed the cheque. Because of this mistake, two days have been completely wasted. This level of negligence is very disappointing, especially for a bank that handles time-sensitive financial matters.

Very poor experience with the mortgage department and general service of this bank, please avoid it if you are doing a home finance.

Very bad bank service ans then hold my money without any reason and even then did not send e-mail their team have very bad attitude , worst experience

I had very bad experience with service of liability certificate today it’s the 11 or 12 day I yet haven’t received the certificate.

أسوأ خدمة ممكن تشوفها في البنك دا
وبيتم خصم مبالغ مالية من الحساب كل اسبوع خصومات لا انصح به