Activate onDemand Anmeldelser 

The customer service team have been amazing with my order as it got lost during delivery and they worked hard to keep me informed of any new information regarding my original order. They then sent out a replacement order very quickly.

I ordered a Ring doorbell through the Blue light card. I did not receive the order and 2 weeks later am still waiting for a refund. Appalling service. Order number 296343.

I purchased a charger through them and it didnt work and they got onto the problem and sorted it straight away so helpful

Ordered ninja - arrived quickly. Got in touch with active on demand after 4 weeks as still not received cash back. They were quick to respond explaining it had been released by them.

Contacted them after another 4 weeks had passed - responded with in hours telling me what date they had paid money into bank.
The service I received was excellent, emails replies on same day. The late payment of cash back was the fault of my bank and not active on demand - would highly recommend this firm if purchase - many thanks.

As part of TV purchase from Panasonic there was a promotion offer of £100:00 Aactivate On Demand ticket ref 26059 claim ref 294834 despite writing to the company several times (they always say that they will get back 24/48 hrs but never do) no payment has been made. Update today Sep 2nd. I have now been told that as well as a 30 coooling of period (now passed, there two further 30 day periods, one for approval, and the other for delivery.
I still hold out hope!
Latest news - yes i have now received my voucher, thank you.
best wishes again
Brian

Good communication regarding my purchase. Once I ordered on the website I didn’t hear for a few days, however as soon as I got into contact my item was dispatched and the team kept me updated throughout until delivery

Brilliant service received my Airfryer with in days.I thought this is scam ,however I wrote immediately to them and received prompt response.Very good customer service.
I would recommend them and I paid £100 less for my Airfryer compared with other retailers.

Total farce! They DO NOT answer the phone at any time!!!

Faulty shark rob 2 in 1 hoover after 1 month! Shark not interested and these guys just don't answer the phone!

Avoid Activate on Demand and Shark!

Now the hoover has been returned with proof of receipt and they now need to "make sure they have it before refunding!"

This is honestly a complete nightmare. Do not buy from this company

Unfortunately I had to cancel my purchase soon after placing the order and the company handled it quickly and professionally. They processed my refund without any hassle, and the money was returned promptly.

Found them to be very reliable and trustworthy. Whenever I contacted them I always received a reply. Delivery was fast and efficient.

I ordered on a Tuesday and received my beloved ninja the next day with free delivery as well.
The customer service is the best I've ever experienced.
Lovely people and very articulate.
I would buy from this company again and again.
Thank you very much because I'm one very happy customer.

Nightmare service! The whole refund system is terrible. I have been waiting for my refund to process for over 3 weeks. Most of that was just to get a refund returns label. Now, since over a week ago the items have been returned, I am still waiting for the refund to be processed. Communication is awful, it was agreed that I was able to keep a Ring chime, and return the other items for a refund. Latests communication stated everything needed to be returned to be processed. All email correspondence kept for further escalation. I would not recommend using this company if you think you may end up returning things.

Looking through the reviews I was a bit apprehensive about ordering but I had nothing to worry about! It was a very quick and smooth process! I ordered a Ring doorbell through Blue Light yesterday and received the item today. All in all very happy with the service I received.

Brilliant service! Thank you! I’m not going to lie…. I read the trust pilot reviews and was really sceptical. But… the customer service was brilliant, really helpful and kept me updated. The ooni pizza oven, which was a vodafone promotion, was delivered quickly by DPD. Thank you for your great service and help!

Customer service was outstanding. Customer assistant was very helpful and sorted my request in appropriate time.

Speedy delivery, great offer and responsive to queries

Very quick response. Excellent Customer Service.

Ordered a door bell via Blue Light Card and dispatch email arrived on 03/07/25 with UPS tracking. Confirmation of arrival at local delivery depot next day but 13 days later my purchase has still not arrived. Very slow email responses and no offer of sending a replacement or refund given.
Very disappointing customer service I just want my money back now !

If there was a minus I would choose that. Ordered a doorbell that arrived damaged. Contacted the company for help got a ridiculous "ticket" promising a response within 24/48 hours. Contacted them again two days later as I had heard nothing. Weak response eventually received. Over a week or so I sent approximately six emails trying to resolve this, each time the ticket pings into your in box. The small print says if items aren't returned unopened they will only give a partial refund, refunds have to be within fourteen days but given that they consistently ignore you it feels this is so you exceed the two week return window. Eventually reported them to my bank. Just had another email saying as I've raised a charge back they will no longer be looking to resolve the issue. i.e the bank pays so we don't. AVOID AT ALL COSTS AND READ ALL REVIEWS!!!!!

Ordered shark robot hoover. Didn't get sent confirmation. Queried it and was just told it will arrive soon. Never did. Cancelled order told I would get refund. No mention of when. Still waiting