Ableworld - Hanley Anmeldelser 

The service we received from the lovely young lady, Dawn, was excellent. She had very good customer service skills and was very knowledgeable on all the products we were interested in. She gave us a full demonstration and nothing was too much trouble.
Her sales skills were that good, I only came in for a walking stick and left with a scooter!!

I visited the Ableworld store in Hanley on Leek Road and was looked after by Charlene. Charlene was amazing, she showed me all the different mobility scooters, and explained everything to me. She let me test drive the scooters to find the best one for me and went above and beyond to make sure I was happy. The scooter was delivered the next day and I have my freedom, I love my scooter and can’t thank Charlene enough!

I went into store today to enquire about wheelchairs, being 25, I was anxious and embarrassed. As soon as walking through the door we were greeted by Jonathan who was friendly and eager to help. He helped me find the right chair for my needs and that suited my style, he assembled it and even adjusted the foot rests. I left felling happy and grateful to Jonathan.

I recently used the Stoke On Trent branch who gave incredible advice on what was needed for an unexpected situation. Both Charlene and Jonathan F were so patient and helpful and have really helped the family be at ease with our needs. Thank you!

We went to Ableworld Hanley to look for a folding mobility scooter. We left with a Q50 R Carbon powerchair. It's great! Special thanks to Dawn for all the time and help she gave to us. Dawn realy has great product knowledge and understood what would be best for us. Without her help and guidence we would have bought the wrong product. Thanks Dawn.

This was our first visit to ableworld. Jonathan looked after us and said to just look around. I knew what I wanted and showed him a photo of a walker that I had seen on the Internet. He showed me a similar model and explained all the features. He was very supportive and said we could think about it and then come back at a later date. He did not push for a sale at that point. I was very impressed and bought the appliance the same day. Thank you to Jonathan for your help and support.

Jonathan was great. Got my dad sorted out so he left happy and confident. Looking forward to receiving his new wheels!

Called in Ableworld in joiners square, I didn't want a scooter, but was persuaded by my husband to just have a look. A lovely lady named Dawn asked if we needed any help. I said no thank you my husband said yes please, so off we go. Everything explained to him several times Dawn had so much patience, nothing was too much trouble. Eventually I had a trial of the scooter on the car park. Yes it was fine. But I still didn't want a scooter. Eventually my husband persuaded me to have one, so I did. Today I have been round Trentham Garden which I haven't been able to do for a few years now. Yes I was thrilled to be able to do it. So thank you Dawn for all your help and patience. You were great. Best wishes from Sheila Allen

My sister bought a mobility scooter from them. At 11 months the battery failed, though the charger showed full. Customer Services said it was her fault, though she'd followed manufacturer's guide for maintenance. After care is disgusting! She is now housebound, as well as recently widowed, with nowhere to turn. She just wants her battery mending...

We attended the Hanley, Stoke on Trent branch with our mother in law initially to have a look and see what was available

Upon speaking to Jonathan we explained what we we’re looking for and without hesitation he helped us.

He was not pushing any sales but understood that we wanted to just have look. He listened to our needs and wants and assisted us with showing the right stick and even let us have a go and trial.

After a good time exploring the stock and Jonathan explaining the options the mother in law felt so comfortable and happy that we bought one of the wheelchairs and accessories.

The stock was there and how to use was explained, demonstrated and we were allowed to try ourselves.

The process of the aftercare was explained and we all walked out happy. From the moment we walked in to the moment we walked out it was great service and excellent customer service!! Top work!!

The staff are very helpful and pleasant especially Helen and Charlene who helped helped me with the scooter I bought from them 😀

I brought a brand new athena scooter from this shop as we noticed the tryer was flat we mentioned this and the lady said it would all be done fully charged and tyre pumped up well wen I recived the scooter none of it had been done neither charged or the tyres pumped up I rang up and the lady said sorry they must not have put the plug in properly 🤔 strange answer and she said someone had pumped the tyre up sorry but if it had been done I wouldn't be ringing so I had it pumped up myself and she said if it still giving me trouble to ring back so I did do today (thurs) to be told by a manager that they would come today to mend it waited all day no one turned up at all so iam not a happy customer I will be ringing toma see wat answer I get 🤔

We visited today at the Leek Rd Hanley store. Our experience was second to none by Jonathan, he was very knowledgeable and was more than happy to assist myself and my husband.
A credit to Ableworld.

Lovely store Highly recommended Wouldn't go anywhere else

My parents have used Ableworld on numerous occasions to purchase equipment to make my farther’s life easier as his health declined. This included a mechanical chair, bed and numerous other items.
On two occasions now, I have found Ableworld staff to be unhelpful and unsympathetic towards my parents.
As my father’s health deteriorated and he became less mobile. The time came to purchase a wheelchair or motorised scooter.
My father was a proud man and it took some convincing on my part that he needed one of these items to make life easier for himself and my mother.
We headed to Ableworld on Leek road to see what was on offer.
I firstly asked the assistant who helped us about wheelchairs, at first she was quite helpful. We tried a couple of chairs in different sizes at various price levels.
When we found one that seemed appropriate and that my father was comfortable in, I asked the assistant if she could put the foot rests on the chair for my father to try as he sometimes had difficulty lifting his legs.
At this point, she actually asked us, if we were serious about buying the chair, as the foot rests could be difficult to fix and she didn’t want to do it, if we weren’t serious about purchasing.
Personally, I wanted to leave then and there. However, I knew I wouldn’t then get my father into another shop after the experience here. We left after I convinced him to buy a motorised scooter at the cost of £900.00. I told him to forget the wheelchair.
A few weeks previously, whilst my father was in hospital, my mum had purchased a mechanical bed in anticipation of his return home. The bed was installed downstairs as my dad could no longer manage the stairs. She paid for the bed to be installed and was told, as part of the service, if she wanted the bed moved to another room at anytime. This could be done at a cost of £20.00.
Unfortunately, my dad’s health deteriorated very quickly and he passed away a few weeks after the purchase of the bed and scooter.
My mother telephoned Ableworld to request the bed be moved to another room in the house, she explained my dad had passed away within a month of the purchase. The price had now escalated to £70.00. She became extremely upset and asked why she had been told it would be £20.00 and now they were demanding £70.00.
I told her to hang up the phone and I would move it myself.
In my opinion this particular branch of Ableworld, are focused on sales targets, not the individual people, who through no fault of their own, need a little help, understanding and time.
Absolute shame on you Ableworld.

We had a brilliant service at Stoke on Trent Ableworld
We went in to look for a chair for my elderly mother, we were able to look and try most of the chairs out and was not put under any pressure to buy. Dawn the manager was very helpful and made my mum feel at ease when trying the chairs out for size.
We eventually found one that suited her , and bought it.
They helped us put it in our car and we took it home the same day.
Dawn was a great help and we couldn't fault her in anyway , she is a great asset to the shop.
Thank you Donna

I took my parents to the Hanley branch of Ableworld in order to view and try motorised wheelchairs. Sales Assistant Jonathan was extremely helpful, he listened to our needs and advised us on potential solutions, whilst also focusing on giving my parents some of their independence back. He is knowledgeable and informative, answering all questions satisfactorily. We spent almost 2 hours viewing and trying different equipment and at no point did I feel we were under pressure to make a decision to buy. Having said that my parents made their choices and purchased what they wanted. I felt that Jonathan explained everything we needed to know in store and he also ensured we knew how to get back in touch if we needed further help. Highly recommend a visit to this branch of Ableworld to anyone looking for help to live independently in the Stoke on Trent area.

Very friendly helpful staff especially Dawn. We were looking for a boot scooter. The store was extremely busy with only 2 staff. Dawn was patient didn't rush us into a decision. Allowed my mum to try all the scooters while also dealing with 5 other customers. Bubbly, cheerful staff. We came away with the scooter. Dawn deserves a pay rise.

What a joy to go into a shop where the staff actually ooze enthusiasm for what they do.
I was after a specific walker for my father that unfortunately was not in stock.
Charlene couldn't possibly be more helpful in locating one from another branch which was available the next day. Excellent service thank you.

A big thank you to the very helpful Jonathan. We were looking for a mobility scooter for my wife who has chronic back pain. From entering the store with a very polite greeting from a female colleague of Jonathans to the very courteous and helpful experience with Jonathan the whole process was very enjoyable. nothing was forced on to us and all our needs were listened to and taken on board. My wife was not to keen on the idea at first but due to health issues it is something she needs and with Jonathans help and guidance she is now happy and confidant enough to use her new scooter. He listened and understood and seemed to be very knowledgeable of all products, he was confident and understanding but not hard selling. All the staff we met are a credit to both the company and the industry they represent. we would have no issues with going back to them if needed in the future and would defiantly recommend to any one looking for anything to do with mobility use this company. you will not go far wrong.