Violates contract & blames you!
Joined this gym in September, 2025. Signed up for a personal trainer (PT for the rest of this moving forward) on 09/25/25. Was VERY clear before signing anything under the gaze of the high-pressure salesman that I would only sign up on the condition that they would train both myself and my partner under a single contract, for a single fee, understanding that that would only get us half of the normal time each.
It takes them nearly 4 weeks to find a trainer willing to accept those terms. I have been billed twice in that time for 4 sessions we have not received.
Finally get a trainer on 10/22/25. We have gone through 2 trainers and no sessions, because the only way to get a trainer on the terms agreed to is to lie to them about the terms apparently? Mind you, we were happy to just get our money back and call it good at any point up to this. But they finally find someone willing to train two people for the price of one. We like this guy, cool dude, everything goes on as normal for 7 sessions.
12/04/25, we get pulled aside after session 7, mind you that at this point we have been billed for 8 sessions already. My wife and I have been trained in tandem all this time without any issue. Suddenly, it's "not safe" and they need her to sign up for her own contract for "safety." I say there's no way we can afford to do double contracts, the whole reason we were only willing to do a 2f1 in the first place. Suddenly, safety doesn't matter to them, because "for only an extra $60 per payment we can" blahblahblah. It was never about safety like they pretended, just pure greed. Minion keeps stepping away to "try" to greenlight anything with his District Manager (DM for the remainder of this) and we flat out tell them "these were the terms your people agreed to, your change of management in this location means nothing to us, the only options are to let us finish out the contract, or cancel our contract immediately as of 11/07/25 so that we no longer get billed for a service you refuse to provide." Minion says that's not a call he can make, gives us DM's email. We contact the DM that night, she ignored it for a while, we contacted her again with an ultimatum, and ultimately after several weeks of being ghosted, contacted EOS Corporate and ABC Fitness, who is in charge of their contracts, to let them know that we have taken being ignored as tacit agreement on the part of the DM for that location to cancel our contract retroactively to 11/07/25, and that any and all fees or charges they still want to take from us may be directed to the DM at her, and the companies', expense.
They continue to harass us via text, email, and phone for a few days, and I make very clear over the phone that if they continue, I will blast them publicly, report them to the BBB, contact lawyers, and come after them for violating the contract, intimidation, and harassment, and anything else I can get to stick, if they don't leave us alone or if they try to send the invalidated contracts balance into collections.
Months of blissful silence ensue, it's glorious, I (mistakenly) think it's truly over.
03/18/26, a new phone call to my partner from ABC Fitness, on behalf of EOS, looking to collect on fees she allegedly owes.