Abbeyvets Anmeldelser 

Abbey Vets used to be a great business.
I actually fostered a kitten from them about 9 years ago and she's 10 years old now. They even saved her life for me when she became extremely unwell. Yes it cost quite a bit. But I never put a price on my fur babies as they mean the world to me. However, just recently I applied to have my deceased partners cat put on there health plan as he's 10 years old. I was refused the health plan due to cancelling a direct debit over 5 years ago when i lost rubin in a car accident.i was informed to contact there Abergavenny branch to have this redicolous ban lifted and they refused. Ive done nothing wrong to be treated in such an appalling way. I now have to pay full price for everything there and then on the spot if I need anything for my cat be it yearly booster, flea and wormers, you name it. These are supposed to be people who care for pets. Its all money orientated. I am gob smacked I can be treated in such a way. I have disabilities and am ex forces. I suffer with ptsd. My cats are all I have now since my partner passed away last year. They mean the world to me and all I want is the best care for my fur babies. Very upset to be treated in such a way. That's the trouble with civilians these days. You'll be the first one they'll come running too if we were at war if your a soldier or a vet.
I guess I'm good for something in that aspect.
They only reply to 5 star reviews.
Anything negative is avoided.
Update. Received letter saying i missed a few direct debit. And cancelled some. I already explained that one of my cats was killed in a car accident. Also my remaining cat was transfered to another vets locally to me as of moving address. When my partner died I moved into her address which put me local again to this vet's. Don't this vet's understand that people have things happen in their lives.
Regardless of what they say in a letter, I shouldn't be penalised for a situation that happened nearly 5 years ago.
Due to them refusing me a health plan for my deceased partners cat, they have made life extremely difficult for me.

Terrible experience. Visited Abbeyvets with my poodle puppy on 5th April 2025 and signed up to the pethealthclub.co.uk and paid the first payment of £22.99 which meant a renewal date of 5th April 2026.
On 15th April a 2nd payment of £22.99 was taken by way of Direct Debit.
In February 2026 I received an email saying the Pet Plan was due for renewal on 14th March 2026. I disputed the date and it was supposedly passed to thepethealthclub.co.uk for them to sort out.
On 5th March 2026 I visited Abbeyvets for a nail clip which is free under the pet plan.
On 24th March I received a demand for an 'outstanding debt' of £33.74 for the nail clip.
The nail clip was done 9 days before the renewal date of 14th March 2026 so should have been free.
In actual fact the pet plan should be valid until 4th April 2026.
To be fair they deleted the 'debt' when I phoned up to complain but it appears they have no clue when it comes to setting up these plans. It also seems that if you decide not to renew you'r kicked off the plan immediately.
During one of the visits when speaking to a vet I was given contradicting advice regarding worming and flea treatments.

No other reviews, says a lot doesn't it. Avoid this bunch of rip off charlatans would be my honest advice, much better vets around than this I'd say. A quite obviously profit focussed over everything else business. Rude and nothing good to be said about them.