Unfortunately we have a very fussy Working Cocker Spaniel. We have tried every fresh dog food on the market along with many many other types (raw, tinned etc) Then I happened to be in Jolleys Pet s... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great to have tins of heavy dog food delivered to the door. The food quality is extremely good and bowls are always clean and a good choice of flavours. Only downside is very often subscription runs... Vis mer
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My rescue dog Dudley was eating James Wellbeloved dry food but he kept getting ear infections so my vet suggested I try AATU food & Dudley have a duck only diet .Dudley is super happy with his new d... Vis mer
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I really like the option to change the delivery date for your subscription if you are getting low on food bring the delivery forward. I did just that and on the day it’s packed for delivery I get noti... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!
Kontaktopplysninger
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, Storbritannia
- enquiries@aatu.com
- aatu.co.uk
4,7
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2k anmeldelser
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Svar fra AATU Dog & Cat Food
We're thrilled to hear that you're pleased with the speed of our delivery, the quality of our food, and our communication. We strive to provide the best service possible for our customers and their pets.
If you ever have any questions or need further assistance, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thanks again for choosing AATU and thank you for your 5-star review!
Best wishes,
Chris
The AATU Team
Our puppy loves her new biscuits AARU
8. april 2026
Svar fra AATU Dog & Cat Food
Thanks for your wonderful 5-star review! We're thrilled to hear that your puppy is enjoying her new AATU biscuits. It's always a pleasure to know that our products are being well received by our furry friends.
Thank you for choosing AATU!
Best wishes,
Chris
The AATU Team
My dog does not like your kibble food
My dog does not like your kibble food, I’m cancelling my order as soon as possible.
Regards, John.
14. april 2026
Svar fra AATU Dog & Cat Food
We're sorry to hear that your dog isn't enjoying our kibble food. We understand that every pet has their own unique tastes and preferences.
We appreciate your feedback and we're here to help if you need any assistance with your order cancellation. Please reach out to our customer care team at https://customercare.aatu.co.uk/ and they will be more than happy to assist you.
Best wishes,
Chris
The AATU Team
My boy loves this food my only issue is…
My boy loves this food my only issue is on delivery a few of the cans were damaged
7. april 2026
Svar fra AATU Dog & Cat Food
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that your boy is enjoying our food. However, we're sorry to hear about the damaged cans upon delivery. This is certainly not the experience we want for our customers.
Best wishes,
Chris
The AATU Team
Good quality
From purchase to my tilly eating this food was a pleasure, my dog likes nothing from being a puppy all food ends up in my bin but this food she will eat occasionally and that's good enough for me
7. april 2026
Svar fra AATU Dog & Cat Food
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that your Tilly has taken a liking to our food, even if it's only occasionally.
It's always a pleasure to hear that our customers are satisfied with their purchases.
Best wishes,
Chris
The AATU Team
My dogs love it
17. mars 2026
Svar fra AATU Dog & Cat Food
Thank you for your 5-star review! We're thrilled to hear that your dogs are enjoying their AATU meals. We always strive to provide the best for our furry friends.
Thanks again for choosing AATU!
Best wishes,
Chris
The AATU Team
Svar fra AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that your fussy dog is enjoying our food. It's always a pleasure to know that we're making our furry friends happy.
Thanks again for choosing AATU!
Best wishes,
Chris
The AATU Team
Delivery as expected
Delivery as expected. I find your web page very difficult to cancel a delivery.
24. mars 2026
Svar fra AATU Dog & Cat Food
Thank you for your 5-star review and for sharing your feedback about our delivery service. We're glad to hear that it met your expectations.
We're sorry to hear that you've had difficulties navigating our website, specifically when trying to cancel a delivery. We always aim to make our website as user-friendly as possible and your feedback is invaluable in helping us improve.
Our customer care team would be more than happy to assist you with any issues you're experiencing. You can reach them via our customer care pages at https://customercare.aatu.co.uk/. They'll be able to guide you through the process and ensure your needs are met.
Thank you again for your feedback.
Best wishes,
Chris
The AATU Team
Awful customer service
Awful customer service. I’ve got an order worth nearly £100 I need to return. I have emailed and requested a return but not heard anything back. Their terms state I must have requested a return and awaited approval before returning product. How am I supposed to do this when they don’t reply to emails?!
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AATU Dog & Cat Food
We're truly sorry to hear about your experience with our customer service. We understand how frustrating it can be when you're trying to return an order and don't receive a timely response. Please rest assured that we take your feedback seriously and we're committed to improving our service.
We can see that our customer care team responded to you yesterday afternoon and have not received a response. We would kindly ask you to check your junk and spam folder as sometimes our emails are diverted to there for certain mailboxes.
Thank you for bringing this to our attention.
Best regards,
Andrew
The AATU Team
I have found that
I have found that, since switching to this dog food, my dog has more energy and sends to enjoy his walks more, not as lethargic as he was and generally seems happier and more content.
8. april 2026
Svar fra AATU Dog & Cat Food
Thank you for your wonderful 5-star review. We're thrilled to hear that your dog is enjoying our food and that you've noticed a positive change in his energy levels and overall happiness. It's always heartwarming to hear about the positive impact our products can have on our furry friends.
If you ever have any questions or need further assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU!
Best wishes,
Andrew
The AATU Team
Discount was removed
Discount was removed before payment and I was charged the full amount. I had to refuse the delivery because you could not cancel it and reorder with using the discount code, ensuring that I put it in at the end during the payment part. All a little frustrating and needless.
7. april 2026
Svar fra AATU Dog & Cat Food
We're truly sorry to hear about the issue you've experienced with the discount code. We understand how frustrating this must have been for you and we sincerely apologise for any inconvenience caused.
We would like to investigate this matter further to ensure it doesn't happen again in the future. If you haven't already, please reach out to our customer care team at https://customercare.aatu.co.uk/ so we can assist you in resolving this issue.
Thank you for bringing this to our attention.
Best regards,
Andrew
The AATU Team
They loved the food.
31. mars 2026
Svar fra AATU Dog & Cat Food
Thank you for your 4-star review. We're delighted to hear that your pets are enjoying their AATU meals. We strive to provide the best for our furry friends. If you have any questions or need further assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Best regards,
Andrew
The AATU Team
Svar fra AATU Dog & Cat Food
Thank you for your positive feedback! We're thrilled to hear that you're pleased with our delivery times. We strive to provide a seamless shopping experience for all our customers. If you have any further comments or questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Best regards,
Andrew
The AATU Team
Svar fra AATU Dog & Cat Food
Thank you for your 5-star review. We're delighted to hear that your sensitive dog enjoys our AATU food. We appreciate your support and look forward to continuing to serve you and your furry friend.
Best regards,
Andrew
The AATU Team
Excellent service.
I was kept informed of my next consignment in plenty of time. My order was delivered in excellent condition and on time. One happy customer, one happy dog. Many thanks.
26. mars 2026
Svar fra AATU Dog & Cat Food
Thank you so much for your wonderful review and the full 5-star rating! We're thrilled to hear that you're pleased with our service and that your order arrived in excellent condition and on time. It's fantastic to know that we've made both you and your dog happy. Your kind words mean a lot to us.
Thank you once again for choosing AATU for your pet's needs. We look forward to serving you again in the future.
Best wishes,
Andrew
The AATU Team
Very inflexible company
Very inflexible company. When you subscribe changing or pausing orders because you have built up a surplus is almost impossible and company just make excuses .
Very disappointing as this is a good food who fails to respond to customers wishes
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AATU Dog & Cat Food
We're truly sorry to hear about your experience with our subscription service. We always aim to provide a flexible and convenient service to all our customers, and we regret that we didn't meet your expectations in this instance.
We understand the importance of being able to adjust or pause your orders, especially when you have a surplus. We're sorry if you felt that this process was difficult and that our responses were not satisfactory.
We would like to assure you that we take your feedback seriously and will use it to improve our services. If you have any further concerns or if there's anything else you'd like to discuss, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. We're here to help and we value your feedback.
Thank you for taking the time to share your experience with us.
Best regards,
Andrew
The AATU Team
Poor service
The customer service team are excellent at talking down to customers. I placed an order but the catfood wasn't sent. Apparently they don't have my catfood in stock, so why did they take my money. Plus, after much chasing, they're in no rush to refund. It's been a poor end to our long relationship. Shame on you.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AATU Dog & Cat Food
We're truly sorry to hear about your recent experience with us. It's disappointing to know that we've fallen short of your expectations, especially as you've been a long-standing customer. We take all feedback seriously and we're committed to improving our service.
We understand your frustration regarding the delay in your refund and the unavailability of the cat food you ordered. We assure you that this is not the level of service we strive to provide.
We can see that one of our customer care team reached out to you and advised that refunds can take 3-5 business days to return back to your provider. We apologise for this delay.
Thank you for bringing this to our attention. We value your feedback and your continued support.
Best regards,
Andrew
The AATU Team
Dog loves his new food delivery very…
Dog loves his new food delivery very fat very happy customer
28. mars 2026
Svar fra AATU Dog & Cat Food
Thank you for your fantastic 5-star review! We're thrilled to hear that your dog is enjoying their new food and that you're pleased with our delivery service. It's always wonderful to hear from happy customers. If you ever need any assistance in the future, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Best regards,
Andrew
The AATU Team
My dog loves this food and it is great…
My dog loves this food and it is great quality. Price is a little high but you get what you pay for. Subscription makes it cheaper too. Would highly recommend!
16. januar 2026
Svar fra AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your dog is enjoying our food and that you appreciate the quality we strive for. We understand that premium quality can come at a higher price, but we're glad to know that our subscription service is helping make it more affordable for you. Your recommendation means a lot to us.
Thank you for choosing AATU for your dog's nutritional needs.
Best wishes,
Andrew
The AATU Team
Svar fra AATU Dog & Cat Food
Thank you for your positive feedback! We're delighted to hear that you're pleased with the quality of our food and our speedy delivery service. We strive to provide the best for our customers and their pets.
Thanks again for choosing AATU!
Best wishes,
Chris
The AATU Team
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Lær mer om andre slags anmeldelser.
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