A1 Hrvatska Anmeldelser 

I ordered a Vip A1 SIM card with unlimited surfing for 10 days from A1 as a tourist, hoping for a quick and easy setup upon my arrival in Croatia. Unfortunately, the experience has been frustrating. I placed the order on a Sunday (Order No. 20267453), and despite today being Saturday, the SIM card has yet to arrive.

The tracking number indicated that the package should have been picked up by Wednesday. Given a public holiday in the middle of the week, it now seems the delivery will take over a week. This is particularly inconvenient for tourists like myself, who may not be staying long enough to make use of such delayed services.

The customer service has been disappointing, with no proactive updates on the delays. For a service aimed at tourists, efficiency should be a priority, especially when access to mobile data is crucial for navigating and enjoying a new country. This experience has dampened my initial excitement and caused unnecessary stress during what should have been a relaxing holiday.

NIgdje nema signala, cijela juzna HR katastrofa! Podrucje Peljesac do Slanog sat vremena voznje nema uopće signala, sramota!

I pay in online to top up My family member 35 Euros on 24/07/2024 .Us family member is running low in credit and wont to keep SUPER(12 GB and 200 min call or SMS) package with A1
Internet 35 Euro Voucher giving extra 3500MB interneta
Even My family member is not using internet often 35 euros and all that megabits vanish from account in 36 hours !When We contact Customer service no one did not help and tray to explain what is happened and how is possible to use all that in 36 hours!Customer service even did not know that if You top up on line You get free MB
Please consider all that if You plan to use A1 sim in Croatia -Dont us Your internet will be week and You will lose GB over night!We will take further actions and tray to make A1 pay off all that STEAL from us!

I understand that the networks can get congested during the holiday season. What I don't understand is why A1's network engineers haven't increased the network infrastructure to cope with the increase in traffic during the summer months. The 4g, 5g and fixed line internet connections are as bad as 14.4k dial-up connections were 20 years(ish) ago. And people here like to think Croatia is a modern developed country........ Yeah right! Hahaha! Good joke!
The bottom line: stay away from A1 mobile networks until they start investing in their network infrastructure. (Don't hold your breath)

Einfach nur schlecht, das Internet ist nicht zu gebrauchen, spart euch das Geld. Hier gibt es nichts was halbwegs normal funktioniert.

If you want simple google search last a minute, go ahead, cannot miss. Otherwise, stay miles away. Overall, unusable, shame of Croatia,

Imam A1 u tri stana na istoj adresi i mobitel. dakle cca 7-8 usliuga (telefon, internet...). Internet mi ne radi, a njihova korisnička služba nudi DIGITALNOG TEHNIČARA!!!???? Nemoguće ih je dobiti na telefon. Katastrofa. Otkazujem sve usluge, promptno!!!! SMS kojeg šalju, kada i uspiješ otvoriti preko mobitela, javlja da ne radi usluga, točnije: en.selfcare.inavlid.token. Dakle, ovo je nečuveno!!!!

After 17 years of stealing money's they charge for something what doesn't exist.
End .

Užas nad užasima...nema signala, nema interneta, nema podrške, uglavnom posluju prijevarama i navlačenjima .Izbjegavati u širokom luku, najgora mreža u Hrvatskoj. Za loš signal i lošu uslugu, naime, naplatit će vam kao da su isporučili sve kako treba. fuj, dao bi nulu da mogu

Vrlo ljubazan agent Dejan koji je brzo i efikasno riješio moj upit, te mi pomogao dodatnim savjetom.

Very bad customer service. Not able to provide required documentation for contract as required by EU consumer protection standards nor invoices. Send invoices to wrong email addresses and then immediately cancel while process is in clarification. Conditions as agreed with sales employee are not considered and service just cancelled without warning. Provider not to be recommended at all!

Terrible service. The home internet is non existent. The pricing plans that we agreed upon at the start of the contract change as the Jugo wind in Dalmatia, usually slapping us in the face with abnormal price increases, without reason.

Skupi i bezobrazni. Oprema im je sranje i traži restart svako malo

Nesposobnost na nivou, dolaze mi tehnicari 2x u tjedan dana ne napravit nista, zbuse mi zid u stanu na Lastovskoj, ne provedu niti kanalice, i onda kažu doći ce neko uskoro to rjesit i tjedan dana niko ne zove ništa, raskinut cu i mobitel i internet najgori teleoperateri ikad

Why does this service still exist? Awful connection and service. Just use anything else but not this.

Inernet je katastrofa. Nije problem u signalu ili preopterečenju mreže jer svi susjedi koji su kod drugih operatera imaju prosječan internet. Ocjena bi bila 0 da može prvom prilikom prekidamo ugovor.

Najgori mobilni servis u cijelog Hrvatskoj. Internet stalno puca i nikad ništa ne radi. Korisnička usluga se nikad ne može dobit i nisu od povjerenja. Birajte nešto bolje. Nadam se da ovaj komentar pomogne

Don't even think of buying this. My family has bought 4g+ internet and i am getting 0.6Mbps a second. I can barely load up any games and i have a steady 700 ping on battlefield 1. It only works for 2-3 days before being total bs for a week straight because the underpaid Indians that work at their offices are douches and don't have any computer knowledge. Just buy telemach, 0/10, screw you guys.

These people are actually insane. We signed up with them in early August / late July.

Despite promising a couple of weeks to set up, they kept delaying us over and over again until finally, today we receive an email saying it turns out they can't provide us internet. 2 AND A HALF MONTHS LATER.

Literally the worst service I've ever received for anything.

So much of our time and money has been wasted because we trusted these melons.