89transfers Anmeldelser 

52
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent service all around,clear communication both pick ups,great vehicles and comfortable. Professional and friendly staff. Pick up and drop off very smooth.

Vurdert til 5 av 5 stjerner

Wir sind mit 12 Personen (6 kleine Kinder) mit 89transfers gefahren und der Transfer hat super funktioniert. Bei Fragen antwortet Ramon sehr schnell und ist immer per WhatsApp erreichbar. Sowohl Ram... Vis mer

Vurdert til 1 av 5 stjerner

Der Fahrer meldete sich per WhatsApp 45 Minuten vor der vereinbarten Zeit. 20 Minuten später war der Fahrer aber nicht auffindbar. Anrufversuche hat er immer wieder abgelehnt. Dann kam 5 Minuten nac... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Timely at arrival, easy identification great and clean car. Very friendly driver. Pick up at hotel for departure to airport right on time and again comfortable vehicle and friendly driver. Pleased to... Vis mer

Informasjon om virksomheten

  1. Turistbusselskap
  2. Bilutstyrsbutikk

Opplysningene stammer fra ulike eksterne kilder

Private transfer, minibus, minivan or taxi from Palma de Mallorca Airport (PMI) to your hotel or destination at the unique price. 89,89€


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(52)

9 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Avoid 89 Transfers.

Avoid 89 Transfers.

Our experience with 89 Transfers left us stranded at the cruise port with no transportation and completely disrupted our day.

This was one of the most frustrating and poorly handled transportation experiences we have ever had while traveling.

We booked and prepaid for a private transfer from the cruise port to a nearby city. The day before, they requested information about our ship and terminal. They later claimed they never received our message identifying that we were sailing on Harmony of the Seas.

Even if that is true, it does not excuse what happened next.

We provided our terminal information before our scheduled pickup time. Instead of honoring our reservation, we were told they had “moved on to the next.” That response was shocking. This was not a taxi queue where drivers simply take the next passenger in line. We had a confirmed, prepaid reservation for a specific date and time. We paid a premium for a private transfer service and expected the driver to be there waiting for us.

Once they received our terminal information, the driver should have remained at the port or come directly to the terminal to complete the reservation. Instead, they abandoned the booking and left us stranded.

To make matters worse, rather than apologizing or taking responsibility, we received a defensive and aggressive explanation blaming iPhone and WhatsApp messaging issues. Whether they received our ship information the night before is completely beside the point. They had a confirmed reservation, knew when we needed to be picked up, the address of the cruise port, and received our location before the scheduled pickup time, and still chose not to provide the service we paid for.

As a result, we spent nearly an hour and a half scrambling to find alternative transportation, wasting a significant portion of our day in port. What should have been a simple transfer became an unnecessarily stressful and expensive ordeal.

The complete lack of customer service, accountability, and professionalism was astonishing. When travelers book a private transfer, they are paying for reliability and peace of mind. We received neither.

Avoid this company. If you are arriving by cruise ship and need dependable transportation, look elsewhere. We would never use 89 Transfers again and cannot recommend them to anyone.

18. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra 89transfers

Dear Ms. Pistole,

We are sorry you were disappointed, but we must respectfully
correct several factual inaccuracies in your review so future
travelers have the full picture.

1) PAYMENT — "PREPAID" IS FALSE:
Your reservation (Ref. EMQ1HQL2GH) was booked under our
"Pay Later" option. No payment was ever processed or charged
by 89 Transfers. This is verifiable in your own booking
confirmation.

2) YOU NEVER COMMUNICATED YOUR SHIP OR TERMINAL:
Contrary to your review, at no point — not during booking, not
by email, and not by WhatsApp — did you ever inform us that you
were sailing on Harmony of the Seas. Our booking form includes
a field for additional notes and pickup details precisely so
clients can specify cruise line, ship, and terminal. You left
this blank. The only location provided was the generic "Port
de Palma," which spans several kilometers and serves multiple
cruise lines from different terminals.

3) OUR PROACTIVE OUTREACH:
Because the pickup point was generic, WE reached out to YOU:
• 22:14 the night before — WhatsApp asking you to confirm
your exact pickup location.
• 08:51 the morning of the transfer — follow-up sent.
Both messages were delivered and read.

4) THE COMMUNICATION GAP WAS ON YOUR END:
You believed you replied the night before. However, WhatsApp's
own delivery timestamps confirm your message did not reach our
servers until 10:11 AM the morning of the pickup — only 4 minutes
before your 10:15 scheduled time. This is not "blame on iPhone
or WhatsApp"; it is the documented technical record. A message
that has not been transmitted due to lack of connectivity on
board cannot be acted upon. With no ship, no terminal, and no
response for over 12 hours, the driver could not remain blocked
indefinitely and was reassigned.

Additionally, that finally-delivered message also contained a
last-minute request to CHANGE the pickup from 10:15 to 10:30.

5) "STRANDED":
The Port of Palma has abundant taxi service directly outside
every terminal. We regret the inconvenience, but no transport
company in the world can dispatch a driver to a multi-terminal
port without knowing where the passenger is.

— — —

In summary: the booking was not prepaid, the ship and terminal
were never communicated, and our messages went unanswered for
over 12 hours due to onboard connectivity. We acted exactly
according to professional protocol with the information
available to us.

We note, with respect, that this appears to be a brand-new
Trustpilot account whose only activity is this single negative
review about our company. We would gently suggest that the
time invested in creating an account and writing a 500-word
review could have been better spent simply replying to our
WhatsApp messages the night before, or filling in the ship
and terminal details in the booking form — either of which
would have prevented this situation entirely.

Full WhatsApp records, delivery timestamps, and the unpaid
booking confirmation are available for verification.

We wish you safe travels.

Ramón Pons
Founder, 89 Transfers

Vurdert til 5 av 5 stjerner

Great transfer company

Timely at arrival, easy identification great and clean car. Very friendly driver. Pick up at hotel for departure to airport right on time and again comfortable vehicle and friendly driver.
Pleased to recommend

4. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Zuverlässiger und angenehmer Transfer zu einem guten Preis

Wir sind mit 12 Personen (6 kleine Kinder) mit 89transfers gefahren und der Transfer hat super funktioniert. Bei Fragen antwortet Ramon sehr schnell und ist immer per WhatsApp erreichbar. Sowohl Ramon als auch der andere Fahrer waren sehr freundlich und pünktlich.

Der Buchungsprozess über die Webseite war außerdem sehr angenehm und einfach - man merkt wie viel Mühe Ramon hier investiert hat! Auch der Preis ist unschlagbar. Klare Empfehlung und gerne wieder 😊

2. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic Service

We booked our transfers with very little notice and were quite apprehensive about the option of paying on the day, but I have to say that the service provided by Ramon was excellent! We were a party of 10, including 2 infants and a wheelchair user residing in a private villa in Palma for 7 days and used 89 transfers for all of our trips and were never disappointed. Ramon was extrmely accommodating with our needs, always on time, friendly and professional. I would definitely recommend 89 transfers, especially for large groups.
Thank you for your service Ramon. :-)

4. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

89Transfers are brilliant

89Transfers are brilliant! We've used them a couple of times now and they make everything so simple - great website which links to your flights, good communication over WhatsApp, very punctual, beautiful spacious vehicle and our driver Ramon was a just a lovely guy. I highly recommend them!

23. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

All excellent. Airport transfers for 11 people. Very efficient and professional service. Punctual. Good communication with Ramon and drivers.

31. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 star PLUS!!

5 star PLUS!!

I was travelling with 7 friends to Santa Ponsa. I cannot fault a thing. We were contacted on landing and entered arrivals where we were greeted by our driver. Less than a minute walk to a wonderful mini bus, very clean and the driver was so kind and had a great laugh on way to hotel. On return we were picked up promptly and dropped off. Again, another amazing bus and the driver was playing great music for us. Ramon from 89transfers was available for chat before our holiday with any questions and throughout holiday. If I could give more than 5 stars, we would. A big thank you to Ramon and the team for a wonderful experience.

1. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely brilliant service

Absolutely great service from start to finish. The first time I’ve taken a bike abroad and I was a little nervous about how the transfer would go. The team at 89Transfers were so responsive to all my questions via WhatsApp, responses were within minutes. As a woman travelling alone I found that really reassuring. All arrangements were very clear and the company kept in touch with trip confirmations etc. Vehicle and drivers all tip top. Spot on with timings. Very easy pleasant transfer. I would definitely use again and recommend to friends / family. Tanya

21. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Rundum zufrieden

Wir waren 9 Personen in den Golfferien. Buchten insgesamt 7 Fahrten und waren sehr zufrieden mit dem Service. Pünktlichkeit und Flexibilität zeichneten unseren freundlichen Fahrer Ramon aus. Falls wir wieder mal nach Mallorca gehen werden wir definitv wieder hier buchen.

18. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bad pricing

on searching transfer to Alcudia you say on Google 72.08eut but on filling your online form its 138.00eur
Bad advertising

Regarding the reply. The reason for my review is l searched Google "how much is a taxi from palma airport to alcudia" your search result shows now = Taxi Prices: from the palma airport taxi rank €60 – €80. Overall taxi fare, €70. (Door to door service)- But, one negative point is that
But on searching your site it gave me 138.00eur for 4 passengers and for 3 passengers 134.00eur oneway.

20. desember 2023
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Svar fra 89transfers


Dear Paul,

We appreciate your review and the chance to address your concerns. We would like to assure you that the price quoted on Google of 72.08 EUR has never been an advertised rate of ours. In fact, our pricing structure does not include such specific decimals; we always use exact amounts for clarity and simplicity. We regret any confusion this has caused and would welcome the opportunity to provide you with accurate pricing information directly. Please contact us at your convenience so we can assist you further.

Warm Regards,

Ramón from 89transfers

Vurdert til 5 av 5 stjerner

Very good service

Very good service, second time using 89 transfers and I will continue to use them on the future. Punctual and friendly and fantastic communication.
Cars are comfortable and have air con

6. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Flexibel und zuverlässig!

Wir haben mit insgesamt 6 Personen den Transfer während unserem Aufenthalt gleich 3 mal in Anspruch genommen. Pünktlich, zuverlässig und diskret, auch als wir noch zusätzliche 2 Personen kurzfristig dabei hatten wurde dies schnell und unkompliziert geregelt. Wir waren begeistert und können 89 Transfers nur empfehlen!

4. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommended

Highly recommended, a very reliable company. I booked this company a few hours before our flight and they did an excellent job.

1. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Puntual

Puntual, enthusiastic and very friendly.

26. august 2023
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Svar fra 89transfers

Thank you for taking the time to review our service,

Ramón from 89 Transfers

Vurdert til 5 av 5 stjerner

I cannot thank 89Transfers enough

I cannot thank 89Transfers enough. After problems with other Mallorcan taxi companies I was left without transport for 8 people on the day of needing to get back to UK. I contacted 89Transfers via their booking form at apx 8.30am for a 10.30am pick up from a rural Mallorcan location. Although 89Transfers couldn’t accommodate themselves, Ramon who had WhatsApp’d me, contacted an associate and transferred all details and confirmed the pick-up. Same price was honoured without quibble. The minivan which came was ample in size, air conditioned and super modern - the driver was so helpful and friendly and nothing a bother at all. So very very grateful to Ramon for arranging as we would have missed our flights without him helping us. Thank you 😊

22. august 2023
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Svar fra 89transfers

Thank you for taking the time to review our service,

Ramón from 89 Transfers

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