7digital Anmeldelser 72

Aucun souci de téléchargement c est pas comme Amazon téléchargement ou sa bug tout le temps et qu on peut pas télécharger.

Paid twice and still dont have the music.....i fucken hate that these people get away with this shit

Achat d'une piste en FLAC, paiement via paypal, fichier zip téléchargeable contenant la piste demandée dans le format demandé, simple et rapide.

After some payment issues (collecting money from back account and failing to complete the payment)
It worked, I was able to access the file.

Sent me a file that that had tested the download and confirmed an error. They said they requested a corrected version from the record company. Then said they'd let me "exchange for a download of similar retail value." When I asked them how to go about that, they stopped responding. Best find files elsewhere.

Their only payment method - Paypal - has not been functioning for multiple days.

The product is reasonable though not all meet the quality stated this could be the source material from the record company. The biggest issue is their customer service & time taken to issue refunds. They admitted a fault with a product when I complained. It took several days for them to respond but they thanked me & said I would get a refund. After several weeks still no refund & no response to escalations through PayPal. DO NOT USE FOR THIS REASON ALONE. I had an issue with Amazon around the same time & the refund arrived the next day. Noone should hold onto your money for several weeks after admitting they did not supply the product.

After many good and successful purchases on the Canadian store, I've run into a problem: Failed to find files to download after authorizing purchase. I've spent two weeks trying to get customer service to react, and after them saying they can't see the missing files in the order (despite me sending them their digital receipt email which shows these purchases), they have stopped responding to my repeated attempts to resolve the issue. It's disconcerting that the "Connect with us" prompt at the base of the webpage is inactive, and I only managed to get any response by finding an email address for customer support within an FAQ. That, and the fact that the landing page hasn't changed in months. If they're in trouble, fine, but don't expect to get out of any troubles if you treat your customers poorly. I've contacted my credit card to pursue a charge back.

I have bought from 7D for 5 or 6 years. Onkyo,Qobuz and HD Tracks also.
I have had problems but always they were resolved. Good customer service.
I'm reading a lot of nonsense regarding upsampling and using software to 'test' FLAC legitimacy . 7D , as with all the sellers only sell what the record companies give them.
I suggest you just listen to the music, most of their FLAC files are superb. Some do sound poor but thats the poor recording and production.
7D best value. Catalogue did weaken for couple years but has improved.
I have around 1000 downloaded albums, many from 7D. I believe them to be an honourable and competitive player in the download market.
The bad reviews seem to come from customers who have bought very little yet review as if they have researched the download quality over a significant sample size. It's a joke.
For those with little knowledge and ridiculous claims I suggest you stop bad mouthing and whinging, buy your music wherever you choose and enjoy your music. Your ears should tell you pretty quickly the quality of the download.

I´d been a customer of 7D for several years but have now given up following increasingly poor downloads and even worse customer service.

Tracks over 4 minutes 16 seconds now stop at that precise time whatever their length. For tracks well over 6 - 8 minutes this is frustrating to say the least.

I tested old tracks on my system, new tracks (from other providers) and imported CD´s as well as checking the stop time to ensure it was set correctly. Nothing wrong.

7D stated they checked at there end but there was no problem. It´s clearly occurring in the download so wouldn´t be picked up by a check of the track.

Customer service refused to engage in any way after one email and ignored my efforts to continue the dialogue. Efforts that ran to about 3-4 emails from me so I wouldn´t regard this as obsessive.

After many years a customer I no longer buy music from 7D (of any length) and will not in the future.

Don´t buy any yourself either. Any problems and they'll just ignore you.

I have been using 7 digital for a few years. I have never had any issues with 7digital. A number of albums I have searched for have not been available but I always search 7Digital first. My music quality has always been good with fast download speeds.

1 er achat sur cette plateforme légal , n étant pas quelqu un qui pratique le téléchargements pirates.
1 er achat 1 er échec , PayPal bien débiter compte bancaire débiter mais pas de cd a disposition ca commence mal. je contact le service client qui renvoie la balle a PayPal .et ne veux rien savoir .
fuyez le site c est une honte et après ont va demander pourquoi les gens pirate a la place d acheter légalement ..

Positives:

1) A different site to download music that isn't Apple, Google etc. So, you feel a little less like you're being screwed over by those rather dodgy corporations.

2) Seemingly more money goes to artists. Apple, for example, receives around 30% of all payments. Google, I believe, is similar to Apple.

3) It's largely cheaper than the alternatives mentioned above.

Negatives:

1) Paypal. God, why oh why do they use Paypal? They're awful, and even worse, there appears to be no alternative payment method. If your card is ever declined with Paypal, all future payments will be declined, seemingly permanently, and the only way to contact Paypal is to create an account. This means the option to avoid creating an account when making a purchase essentially becomes null and void here unless you have multiple payment methods available. Paypal are idiotic and possibly the worst payment processor available.

2) Music or artists routinely disappear from the site. Could be the store location, but it's concerning especially when wanting to re-download something.

3) A limited number of albums available for some artists, showing they often lack variety.

4) Lack of more bespoke music. For example, soundtracks seem lacking on the site.

5) The necessity of needing to be in the same country as the store location visited. Meaning VPNs etc. cannot be used.

6) No opt-out for unnecessary cookies, indicating the potential for exploitation by the site.

Edit: Technically, it's now possible to contact Paypal without an account.

Regardless, the lack of options on the site regarding payment methods is a real problem here, and they've stated no other options will be available in the future. Their customer service people on Zendesk have since ignored my last three emails and seemingly haven't bothered to listen to my recommendation that Paypal be dropped as their payment processor. Shame.

I read about the upscaling fraud here first time and tested my new orders (from Sept 6. 2023) with SPEK. And yes, it is partly true that you do not get 16bit CD quality files (no cut off under 22kHz). At this time i tested 10 flac releases from my order. 3 of those flac downloads were not CD quality. 1 reached 21kHz, 1x 20kHz, 1x about 18,5 kHz. The other 7 flac downloads (releases partly with several tracks) had minimum 22 kHz (Spek doesn't show higher frequenzes then 22 kHz). 7digital need to check the quality of the files bevore they offer those on their webside. Even if files come from artists and / or labels 7digital is responsible for the offered quality Although a higher percentage of files are as advertised it leaves a bad reputation and a loss of trust in the company. As it is very important for me to get high quality files i need to rethink if i will buy again from this company.
None CD Quality FLAC files are: 1. Kelly Lee Owens - On 2. Khubos - Believe 3. Smooth Ensemble - My Love.

flac and 320 kbps aac files are just upsampled lower quality mp3's. Shame on you, 7digital. Will not buy anyhing else from you.

Most of my albums are fine. I paid 6.99 each for 2 Y&R Mookey albums that were so sensored I could barely hear the songs. They refuse to refund my 14 dollars and that is very bad business in my eyes. Edit: they agreed to give me a credit so all is well.
Listen to the samples first to make sure it is what you want.

"Buyer beware" is the phrase to think about when purchasing from 7digital. They basically sell only FLAC albums that are just transcoded MP3. That means you're using a compressed file as the base. Then they don't tell you that iTunes doesn't recognize FLAC so it would have to be transcoded again. Plus you can't use this on an iPhone unless you change it from FLAC. The download time is also fairly long. Yeah, I know I should have checked this out beforehand so it was my $10.99 learning curve mistake. I won't be buying anything from them again and will be telling my friends of my experience so they can make an informed decision.

Pay for music a few months later its dissapeared . They say the have lost the licence to download it . I've paid for it therefore its mine . Shocking service

In sharp decline. I've been a customer for several years, but the last few months suddenly no new releases on the site. Going bust? Suggest avoid.. although you probably can't find anything to buy 😂

I was looking for a new place to purchase songs and did a google search, one of the top 10 was for 7digital. So I signed up and wondered why I did. I am a DJ and looking for the top 40. 7digital had none of the top 40 that I could download/purchase as it came up with an error. Back to Amazon!