WARNING! ABSOLUTE SCAM AND EXTORTION! I want to warn everyone against 387 Rent a Car. I was brazenly scammed at the airport when trying to pick up my car. The staff informed me that my credit card... Vis mer
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Se hva andre synes
Catastrophique, prenne sur votre caution ce qu'il veulent sans aucun justificatif, ne prenne pas la carte pour le paiement ,mais fonctionne pour la caution
BEWARE! THESE GUYS ARE SCAMMERS. Sarajevo Airport: They decline online reservations and credit card payments only to tell you that you need to book it through them WITH their insurance which is 4... Vis mer
Cista prevara , ucijenjen sam , imao sam bukiran apartman u Makarskoj i morao sam iznajmiti auto , dobio totalno drugi automobil koji je uzasan ,naplaceno mi je osiguranje ponovo iako sam platio na Bo... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Kurta Schorka 36, International Airport Sarajevo, 71000, Sarajevo, Bosnia og Herzegovina
- +38761477793
- info@387cars.com
- 387rentacar.com
2,0
Under middels
144 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 3 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Don't rent a car from this company
Don't rent a car from this company. I had to pay €600 for a small dent that I didn't cause. You can either pay for their insurance or get ripped off.
19. juni 2025
Anmeldelse skrevet uten oppfordring
SIMPLY STAY AWAY FROM THEM
i DONY KNOW HOW THEY HAVE DON ETHIS BUT SEEM TO HAVE REMOVED MY REVIEW FROM GOOGLE REVIEWS.(WHEN I LAST CHECKED THERE WERE OVER 30 NEGATIVE REVIEWS.
STAY AWARE FROM THEM, THEY ARE CRIMINALS AND LIARS, USING SCAMMING TECHNQUES TO STEAL/CON EVERY PENNY FROM US.
SIMPLY STAY AWAY.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Mohammad,
It’s truly astonishing to read such outrageous accusations. For the record: your review was never removed by us. All feedback on Google is visible according to their system, and your claim is completely false.
Let’s clarify the facts: your experience does not reflect the reality of our services. We operate transparently, with clear terms for deposits, vehicle pickups, and refunds – all of which are fully documented and communicated. Your attempts to portray us as “criminals” and “liars” are not only unfounded, they are defaming our company without evidence.
We suggest being more careful with your words in public forums. Misrepresenting facts in such an aggressive manner damages your credibility more than ours.
Sincerely,
387 Rent a Car
Das ist eine Katastrophe.
Das ist eine Katastrophe.
Ich habe mein Auto um 24:00 Uhr nicht erhalten, da meine Kreditkarte bei Ihnen nicht funktioniert hat – bei der Konkurrenz jedoch schon. Bis jetzt habe ich meine Buchung ausserdem noch nicht zurückerstattet bekommen.
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Customer,
Thank you for sharing your feedback.
We would like to clarify that the issue you experienced was not caused by our system or processes, which operate normally and without problems.
Regarding the refund, please note that the payment for your reservation was not made directly to 387 Rent a Car, and therefore we are not responsible for the handling or timing of that transaction. As such, we consider this matter unrelated to the quality of service provided by our team.
We always strive to ensure smooth and reliable service for our clients, and we hope this clarifies the situation.
Best regards,
387 Rent a Car Team
My experience overall was positive…no false claims for damages or hidden fees...
My experience overall was positive despite some dissatisfaction, which was resolved by the excellent service of Suliamn at drop-off. Suliman was very helpful, enthusiastic and fun to deal with. He went beyond my expectations in offering me a ride after drop-off at late night...
Likewise, Muhamed's service was relatively good... Overall, great value for money, and most importantly, I appreciate the honesty of 387 in not fabricating false claims for damages, as do some of its competitors. I recommend 387 rent a Car with confidence...
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Customer,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that your overall experience was positive and that our colleagues Suliamn and Muhamed contributed to making your rental more enjoyable. We will make sure to share your kind words with them, as recognition of their excellent service.
At 387 Rent a Car, we take great pride in providing transparent, fair, and customer-focused service, so your appreciation for our honesty and value for money means a lot to us.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
387 Rent a Car Team
Avis sur 387 Rent a Car
Avis sur 387 Rent a Car – Aéroport de Sarajevo
Avant même mon départ, j’avais lu un avis négatif sur cette agence, et malheureusement mon expérience a été presque identique.
Mon vol a eu plusieurs heures de retard. J’ai prévenu l’agence dès le matin, mais à mon arrivée vers 16h30, l’agent m’a reçu de manière désagréable et a immédiatement cherché à me mettre en difficulté :
• impossibilité (selon lui) de bloquer la caution sur ma carte bancaire
• refus de me donner la voiture réservée (Mercedes Classe B) en prétextant mon retard,
• proposition d’un modèle inférieur, sauf si je payais un supplément 25€ pour obtenir un véhicule équivalent. Alors que j’ai déjà payé ma location pour la semaine.
Tout était fait pour me soutirer de l’argent supplémentaire. Fatiguée par mon vol et désemparée, j’ai préféré renoncer et me tourner vers une autre agence voisine, beaucoup plus honnête et professionnelle.
À fuir !
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Madam,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations, but we would like to clarify the facts regarding your rental.
According to our clearly defined rental terms, the main driver must possess a credit card in their own name. Unfortunately, this requirement was not met in your case, which prevented us from handing over the vehicle.
Furthermore, the standard grace period for vehicle pick-up is 59 minutes, while you arrived nearly 6 hours after the scheduled time. Beyond this period, we are neither legally nor contractually obligated to provide the vehicle.
All of these conditions are clearly outlined in the rental terms, which must be reviewed prior to vehicle collection. Therefore, we consider your negative review to be irrelevant to the quality of our service, as the issue was not caused by us but by the failure to comply with the rental agreement.
Sincerely,
387 Rent a Car Team
Worst Company I Have Ever Seen
If I could give zero stars, I would. This is the worst rental car company I have ever dealt with. If you don’t buy their overpriced insurance, they will scam you for every little scratch they can find. Even the smallest marks, which were probably there before, will cost you a ridiculous amount of money. It feels like their entire business model is based on ripping off customers who refuse their insurance. Absolutely dishonest and unprofessional. Stay away from this company if you don’t want to waste your time and money.
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Customer,
We would like to make it clear that all clients are thoroughly informed of the terms and conditions when signing the rental agreement, including responsibility for any damages that occur during the rental period. The vehicle is always inspected in the presence of the client, and we also recommend making a personal video recording for added security.
Claims of “scamming” or “unjust charges” are not accurate. Every client is responsible for the vehicle during the rental, and in this case, we acted strictly in accordance with the agreed terms. We value feedback, but we want to emphasize that the process was completely transparent and fair.
387 Rent a car Team
Hidden cost
They charge 100 euro additional for a baby car seat.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Customer,
The pricing of our additional services, including baby car seats, is fully in line with the market and clearly indicated at the time of booking. This service is optional and not mandatory, allowing each client to decide whether to use it. We believe leaving a negative review over fully transparent and voluntary charges is unjustified.
387 Rent a car Team
Die grösste ABZOCKE!
Die grösste ABZOCKE!! DRECKSUNTERNEHMEN!
Ich habe ein Auto über Booking gebucht MIT einer Versicherung (RentalCover). Vor Ort wollten sie 1200€ Kaution oder mir noch eine Versicherung andrehen für 280€. WAS EINE FRECHHEIT!! Er sagte das die Versicherung von Booking für nichts sei.
Anschliessend bin ich zu einem anderen Anbieter und konnte Problemlos für nur 80€ ein Auto mieten.
BUCHT AUF KEINEN FALL ONLINE FÜR SKOPJE FLUGHAFEN! GEHT ZU DEN ANDEREN ANBIETERN WIE HERTZ, GOLDCAR usw..
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Customer,
We would like to clarify that you purchased third-party insurance (RentalCover) through Booking, which is not connected to our rental service. Regardless of any external insurance, a security deposit is always required in order to release the vehicle. The deposit amount is clearly stated at the time of booking and must be provided.
No one told you that your insurance was invalid – it was only explained that even with third-party coverage, the deposit requirement remains. Everything was communicated transparently, and the procedure is in full accordance with the terms you agreed to.
Claims that we are “rude” or attempting to “scam customers” are not accurate. We acted professionally and fairly, and the deposit is a standard procedure that protects both you and the vehicle.
387 Rent a car Team
Go to them blindly 😍
Great price, Clean and new Car, Exellent Customer Service by all the guys in SJJ office .. i really encourage everyone to get a car from 387!
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Guest,
Thank you so much for your kind words and for highlighting our team at the SJJ office. We’re truly glad to hear that you were satisfied with both the car and the service provided. Your recommendation means a lot to us, and we look forward to welcoming you again on your next trip!
Best regards,
387 Rent a Car Team
Total scam!!
Total scam!!! they send fake payment link to pay deposit wich does not work and tell you your credit card does not work. So you have to pay their insurance package otherwise you dont get a car! Not to be trusted!!!
18. august 2025
Anmeldelse skrevet uten oppfordring
Attention!!!
Attention!!!
Do everything you can to avoid them...
If you ask me why, I can tell you only you gone know once they get you credit card
Good Luck
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Mr. Saban,
We are truly sorry to hear about your impression of our service. However, we would like to clarify that the vehicle was provided in full accordance with your reservation. At the time of pick-up, it was clearly explained to you, both verbally and in writing, that the client is responsible for any new damages occurring during the rental period.
In line with this, the damages were charged from the security deposit, strictly in accordance with the rental agreement signed by both parties and under the terms and conditions you accepted.
We fully understand that such situations are unpleasant, and we regret that you feel this way. Still, please note that we acted entirely in compliance with the agreement and our duty to protect both the client and the company, always in a transparent and professional manner.
Kind regards,
387 Rent a car Team
AVOID THIS SCAM COMPANY
Do not use this company. They are a complete scam. They will falsely claim your credit card has been declined to force you to buy their expensive in-house insurance. Don't make the same mistake we did. It's a con, and any positive reviews you see are clearly fake. Don't use them.
13. august 2025
Anmeldelse skrevet uten oppfordring
T his is the only car service I will…
T his is the only car service I will use in Bosnia. The staff is among the friendliest in the country—always helpful and professional. They promptly return the insurance deposit as soon as the car is returned, with no hassle. Edin, in particular, was extremely helpful and always easy to reach whenever I had a question.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Mrs. Fahreta,
Thank you very much for your kind words and for sharing your experience with us. We are truly pleased to hear that you are satisfied with our service and that our team, especially Edin, was able to assist you whenever needed.
It means a lot to us to know that you place your trust in our company whenever you are in Bosnia. We will be happy to welcome you again and ensure your future rentals are just as smooth and enjoyable.
Warm regards,
387 Rent a car Team
Everyone was helpful
Everyone was helpful. Especially Edin
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Mr. Batan,
Thank you very much for your kind review! We are delighted to hear that our team was helpful and that Edin, in particular, left such a positive impression. Your feedback means a lot to us and motivates us to keep providing the best service possible.
We truly look forward to welcoming you again in the future.
Best regards,
387 Rent a Car Team
Si tu prends leur assurance, t'es foutu!
En avril 2025, par l’intermédiaire de la plateforme RENTALCARS, j’ai loué une voiture pour le mois d’août à l'aéroport de Sarajevo en Bosnie. Le prestataire de service était la société
387 Rent a Car.
Dans le cadre de cette location, j’ai pris la Zurich Full Insurance EEA d’un montant de 77,84€. A priori, cette assurance additionnelle devait me couvrir pour tous les soucis rencontrés durant la période de location.
Lorsque nous sommes arrivés dans le bureau de la société de location, l’employé nous a tout de suite expliqué que nous n’étions couverts en rien (ou pas grand-chose) et que nous devions prendre, pour notre sécurité, une assurance complémentaire de 300€. Bien entendu, nous avons refusé en argumentant que nous étions déjà couverts. A ce moment-là, notre relation avec l’employé est passée du « limite poli » au froid polaire. Comme on dit : il y a eu un avant et un après !
Après la signature du contrat, au moment de la prise de garantie sur la carte de crédit, l’employé 387 Rent a Car nous a signalé qu’il n’était techniquement pas en mesure de faire la réservation sur la carte de crédit. Il n’était pas possible de passer la carte dans un « sabot » et de taper le code la carte. Nous étions désemparés… Au bout de 5 minutes, agacé, il nous a dit d’aller chercher l’équivalent de 1.200€ dans un distributeur pour faire un dépôt de garantie en cash. Nous avons refusé cette option. J'ai demandé l'annulation de la transaction et il m'a dit que je devais prendre directement contact avec RENTALCARS. Nous avons essayé de contacter RENTALCARS immédiatement par téléphone mais ils sont restés injoignables. Dépités, nous avons laissé tomber ce loueur malhonnête pour nous orienter vers une autre agence de location juste à côté. Nous avons loué une autre voiture pour laquelle nous n’avons même pas dû faire une empreinte sur la carte de crédit ?!
Le soir même, j’écrivais un mail de plainte à RENTALCARS. La réponse a été : « Je suis sincèrement désolée d’apprendre les difficultés rencontrées lors de la prise en charge du véhicule. Dans ce type de situation, il est essentiel de nous contacter immédiatement sur place, afin que nous puissions tenter de vous assister ou intervenir auprès de l’agence. Compte tenu du délai écoulé et de l'absence de contact de la part de l'agence, nous ne pouvons vous rembourser que la protection Zurich Full Insurance EEA d’un montant de 77,84 €. » Ceci alors que j’avais fourni la preuve (printscreen) de ma tentative de contact téléphonique avec RENTALCARS.
A l’avenir, je passerai en direct par les sociétés de location. En utilisant un intermédiaire tel que RENTALCARS, le prix est certes intéressant mais le Service Après-Vente est nul.
2. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Dear Mr. Nicolas,
We are truly surprised by the way you have chosen to describe your experience, as many of the claims you made are simply not true. As a professional company, we feel the need to clarify the facts:
1. Cash deposit – We have never, under any circumstances, asked for or accepted a deposit in cash. All deposits are exclusively blocked on a valid credit card, fully in line with the rental agreement and international industry standards. The statement that our employee requested €1,200 in cash is entirely false.
2. Attitude and customer service – We strongly reject the accusation that our staff were impolite or unprofessional. All of our employees are trained to treat every single customer with respect and professionalism. This is one of the core values of our business, and spreading untrue claims will not change that fact.
3. Rental agreement – The rental contract is signed only once all requirements are met, including the provision of a valid credit card and deposit. Therefore, the suggestion that the contract was signed beforehand is completely incorrect and misleading.
4. Professional standards – Every client is treated equally and under the same terms. If someone refuses to comply with clearly stated rental conditions, that does not mean the company is at fault. It only means we are respecting the agreement and the rules that were accepted at the time of booking.
We understand that expressing dissatisfaction through a negative review is easy, but it is unfortunate that you have chosen to present inaccurate information. We can only respond with facts and transparency, which is what we have done here.
In conclusion, we regret that you feel this way, but we stand firmly by the fact that our conduct was entirely professional, fully compliant with the signed agreement, and aligned with the same rules applied to every single customer.
Sincerely,
387 Rent a Car
Sve je bilo u redu
Sve je bilo u redu, zelio bih da se zahvalim Adisu i Edinu na divnom iskustvu. Sve preporuke novo auto dobio sve super.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra 387 Rent a Car
Poštovani gospodine Nermine,
Hvala Vam što ste podijelili svoje iskustvo s nama. Drago nam je čuti da je sve proteklo u najboljem redu i da su Adis i Edin doprinijeli tome da Vaš najam bude pozitivno iskustvo.
Vaša preporuka nam zaista mnogo znači i radujemo se prilici da Vas ponovo ugostimo u budućnosti.
Srdačan pozdrav,
387 Rent a Car tim
One of the special rent car I have try…
One of the special rent car I have try with them and employees service very good and helpful thanks all guys specially MR.Edin thank you for your help I appreciate you. of the special rent car I have try with them and employees service very good and helpful thanks all guys specially MR.Edin thank you for your help I appreciate you. حقيقتا وليس مجاملة المدح لن يوفي قدرهم شركة تستحق الاحترام وموظفين رائعين وراقيين ولا يتاخرو في المساعده والاستفسار ولئن رجعت الى سرايفوا لن اتردد في ان أستاجر من سياراتهم كل الشكر والاحترام لكم … حمد الكاسبي - سلطنة عمام
21. august 2025
Anmeldelse skrevet uten oppfordring
I would like to thank the owners of…
I would like to thank the owners of this office very much. Dealing with them was simple and smooth, and they were responsive during the period of my renting the vehicle, especially the employee, Edin❤️
5. august 2025
Anmeldelse skrevet uten oppfordring
Scammers
Scammers, they tell you the credit card doesn’t work so you have to pay ridiculous amounts of insurance, casco, to get the car. It’s a good job I didn’t take the in the end. Apparently they also scam you for artificial damages after the rental. GO WITH A WELL KNOWN COMPANY IF YOU ARE GOING SOMEWHERE YOU HAVE NEVER BEEN BEFORE.
14. august 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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