Wickes - Caerphilly Anmeldelser 

From the time myself and wife walked into the Wicks store in Caerphilly, we were looked after. We were looking for a new kitchen and bathroom suite. We had a walk around the store looking at a vast range of kitchens. Once we decided on the kitchen type we approached a member of staff for guidance.

We sat down with James Southgate, who took us through every step. Giving us advice and suggestions. James showed us different types of worktops and told us the difference between them. The same time we picked floor tiles to go from the kitchen into the bathroom and toilet.

We took a plan of the existing kitchen just so we had some sort guidelines to work to. James then made a home visit to take measurements and come up with plan on the computer. That week we revisited the store to go through the details with James.

Once everything was agreed, we were allocated a fitter. We were allocated L J Multitrade. We couldn’t have wished to have a better company to carry out the work. A date was agreed to have the kitchen and appliances delivered. The two fitters were Lyndon and Zack. We couldn’t have wished for a better team, they were brilliant.

Throughout the worked being carried out, we had regular calls from James and Suzanne our customer service coordinator.we even had a site visit from a Wicks manager, to check if everything was ok. Any supplier issues we dealt with by Suzanne.

Absolutely amazing store all the staff are more than happy to help! Iv been self employed and running my company from the store for over 3 years and the managers and staff always go above and beyond to ensure you find what you need.would like to say a big thank you especially to Selena and Ian.

Having been to other stores and could only get part of my DIY requirements. At Wickes I was able to get all I needed. On making a query regarding some stone paint, the assistant Peter was very helpful in reassuring me the product was suitable for my needs.
Thank you Peter and Wickes.

Credit where it’s due, James at the Caerphilly store could not have been more helpful in designing a kitchen for my son and his partner. Took us through all options and delivered an excellent plan. Very good process from design to order.

Great customer service and delivery. Highly recommended!!!

James at the Cearphilly store designed our kitchen today, it was a very professionally done job. He was very efficient and guided us through our choices. We were very pleased with his design. Thank you.

We thought James was very helpful with we wanted and designed a very nice kitchen for us very happy

I attended the store with a request for materials which was quite unusual. The young assistant, Luke, was incredibly helpful and displayed a level of knowledge, customer service and patience with a bumbling middle aged man that I would associate with someone twice his age. Very impressed

Fantastic service from Rhys Brinkworth
Caerphilly Branch . Helped us with insulation for motor home discussed various options showed us where everything we needed was.
Very engaging lad and professional thankyou Rhys

Great place and friendly staff

Visited the Caerphilly store and found the staff extremely helpful and friendly. We bought a brand new product and obviously had questions and the manager Sarah couldn't have been more helpful, what she didn't know she took time to look up. Also floor staff member Selena went out of her way to answer questions and locate products for us. I will definitely go back to this store if I need any more project equipment.

I've been renovating my home now for the last 18months and found that wickes had everything I needed and the staff were very helpful and especially selena

Returned a 3 pack of chrome door handles to Caerphilly store as one was damaged. Didn't have receipt. First customer assistant was helpful and agreed to exchange. Returned to till with new handles and a different customer assistant questioned the fact the box was ripped in a passive aggressive manner. My husband explained that he couldn't get the handles out of the box which was why it was ripped. We only noticed that the chrome was peeling after we took them out of the box. She said she couldn't resell them with a ripped box! The reason we had to exchange was because one was faulty! She was very rude and we felt the exchange was unnecessary as we were in the store because the product was faulty. No apology was made to the fact,that what we had purchased was inferior quality. She made us feel we were being dishonest. Very disappointing experience and we will not shop here again. We chose Wickes over B &Q but we will not be shopping at Wickes again.

Very accommodating staff very polite and nothing too much trouble

Got good help from jacqui on different kitchen styles, good recommendations for handles and colors too

Clive Millman, very helpful and knowledgeable , did exactly what we wanted for our new kitchen , recommended

Planning was good.
Work carried out professionally by polite and efficient team.
The result was what we hoped to achieve .
Our new bathroom is great.

Recently purchased a Lifestyle Kitchen. Had great help from Jacqui with the design and also good after sales service. Delivery was prompt with no missing items. Easy kitchen to assemble.