I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Vis mer
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Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Vis mer
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If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence... Vis mer
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Having them delivered to my home is great. Gave you only 4 stars because sometimes the delivery can take more days than I expect. If I order on a Monday I expect it by Thursday latest - as an example... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Kontaktopplysninger
Rivington Road, WA7 3DJ, Runcorn, Storbritannia
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4,0
Bra
767 anmeldelser
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Superb service
I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept constantly updated by email and delivery is swift. Not only that but they send me a reminder when I am running low. How's that for service! No more trudging to the surgery for a repeat prescription and no more trips to the pharmacy to collect same!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Fast and polite service at Rowlands…
Fast and polite service at Rowlands Pharmacy balloan road Inverness.
Served by Sarah
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good Afternoon,
Thank you for taking the time to share your experience with our Balloan Park Pharmacy. I will ensure that this is shared with their Area Manager so that the team can be recognised for the service provided.
Kind Regards
Chelsea
Sooo slow to serve folk and did not…
Sooo slow to serve folk and did not stock medication
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience. i am sorry to learn that the service provided did not meet expectation, in order for me to investigate this further please can you advise which of our pharmacies this relates to.
In order for me to provide a bespoke response to these concerns please contact our Patient Experience Team at patientexperience@rowlandspharmacy.co.uk quoting 'Trustpilot'.
Kind regards
Chelsea
Fantastic
West Kilbride pharmacy, literally keeps me alive! Fantastic, caring staff who always go the extra mile to help.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Always a large Q
Always a large Q. Staff are good. There should be a priority line for just picking up prescription. Items on Prescription can be out of Stock. You wouldn't know till you go back the next day to pick the item up.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience. i am sorry to learn that the service provided did not meet expectation, in order for me to investigate this further please can you advise which of our pharmacies this relates to.
In order for me to provide a bespoke response to these concerns please contact our Patient Experience Team at patientexperience@rowlandspharmacy.co.uk quoting 'Trustpilot'.
Kind regards
Chelsea
Exceptional service from the staff
Exceptional service from the staff at West Kilbride Rowlands Pharmacy in North Ayrshire
Every member of staff go beyond to help I have absolutely no doubt that they are the best pharmacists in Scotland
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Really friendly and knowledgeable staff.
Really friendly and knowledgeable staff.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Fast friendly service
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Always friendly and helpful
Westkilbride pharmacy are aleays friendly and helpful. Super efficient
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Totally reliable
Never an issue with ordering or delivering of my medication!
Totally reliable!
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
All works seamlessly
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
So quick and easy to order.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Easy and reliable service with a good…
Easy and reliable service with a good reminder option
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Really good service from this pharmacy
Really good service from this pharmacy, I always use them & have never had a problem. Quick delivery time & communication is regular & informative
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the 5-star review! The support is truly appreciated. Have a wonderful day!
Chantal
Rowlands Pharmacy
Efficient service with excellent…
Efficient service with excellent customer care
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Wow, thanks for the amazing feedback! Hearing this completely made our day.
Chantal
Rowlands Pharmacy
A consistently excellent service
A consistently excellent service, from order to delivery with great communication throughout.
I receive monthly reminders by email to order my prescription and this is followed up with regular updates until delivery is received.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the kind words! We love knowing the experience was a great one.
Chantal
Rowlands Pharmacy
Great reminder system
Great reminder system, good knowledge
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy
Speedy prompt service
Speedy prompt service, excellent all round.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us.
Chantal
Rowlands Pharmacy
delivered on time
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy
I would like to say how amazing…
I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times.
She is always helpful helping people with babies, getting the queue down, sorting the lines of waiting people and if some meds are not there, she will find out why.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rowlands Pharmacy
Good morning Ms Shortman,
Thank you for your kind words in relation to one of our colleagues. In order for me to ensure that this colleague is recognised for their hard work please can you provide further clarification on which pharmacy you attended as we do have more than one branch known as BRI.
Kind Regards
Chelsea
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