Richer Sounds - Milton Keynes Anmeldelser 

1 804
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

556 Elder Gate, MK9 1LR Milton Keynes, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

  • 556 Elder Gate, MK9 1LR, Milton Keynes, Storbritannia

  • 0333 900 0054

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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4,9

Alle anmeldelser

(1 804)

24 722 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service

Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.

15. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Order, await delivery to your local shop, collect../

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.

4. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

12. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12. august 2026
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Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Vurdert til 2 av 5 stjerner

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Very helpful

5. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30. juli 2026
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Svar fra Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Helpful advice

Helpful advice, decent delivery time.

2. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22. mai 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

The person working at till was serving…

The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.

1. august 2026
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Svar fra Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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