Richer Sounds - Chester Anmeldelser 

2 601
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

15 Hoole Road, CH2 3NH Chester, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Once again first class service from the Chester Branch. Brilliant customer focused interaction price was as low as we’d seen whilst doing our research. Ordered over the phone, Craig kept us informed a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

ive used before and this time always great service nice to deal with on phone had a good deal and top delivery on time,i will always use them if thay have what i want.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 601)

24 030 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very impressed with the team at Chester…

Very impressed with the team at Chester as I was unsure if the streamer I bought would fit in to my system, they reassured me that I could return it within 30days if not happy with it, also the price was very good

24. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Argon Audio Forte A55

John gave me good advice about the product. (Argon Audio Forte A55 active loudspeakers).

The process of buying was made easy and delivery to my home was rapid. The performance of these speakers is amazing! Rich dynamic range and solid low frequency response. I am very happy with my purchase.

23. juni 2026
Vurdert til 1 av 5 stjerner

when you offer 30 day free returns but…

when you offer 30 day free returns but neglect to inform the buyer theres a 3 item limit and would prefer to embarrass them in a busy shop
no i would not reccommend you to my worst enemy!

29. mai 2026
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Svar fra Richer Sounds - Chester

I was of course sorry to read of the conflicting returns information you appear to have been given and offer my apologies. I will investigate with the branch to find out more, and then contact you directly to try and resolve the matter..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Richer Sounds - Unbeatable

Always get my tv and audio from Richer Sounds. Prices are very competitive, advice is always available - current and experienced, support is helpful, friendly and geek- speak free.
The staff own the company and it shows.

21. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Great advice & very helpful …

The telesales team and the store team are awesome! Nice to speak to real person who knows their stuff in this age of click and deliver.
Sometimes you know what you want so you click and it arrives.
When you require advise from a real human go to Richer Sounds or give them a bell. The're great!

20. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Travel TV purchase.

Fair price and Joe was very helpful on the telephone and called back as soon as he was available. Item was available for collection when you said it would be.

20. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Congratulations!

Hi
The Chester shop was great good service and very polite and helpful, dealt with our problem which meant we spent another £200 in the shop so they deserve some recognition. All the staff are really good especially Ewen and Joe
Thank you both .
Ken Raines

19. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Richer Sounds. First class service

After a lot of research, purchased the TCL 55c7k TV. Way better than my previous Samsung set in every respect. Have had it for a week now and still HUGELY IMPRESSED with the ultra-fine picture detail in particular. Brightness, colour and contrast as close to OLED quality as you could get, for a third of the cost. B&O sound very detailed, more than adequate. SIX YEAR guarantee for this set at no additional cost unlike other retailers, great price, fast free delivery, five stars for the excellent customer service, thank you Richer Sounds.

8. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Excellent service and very…

Excellent service and very knowledgeable and helpful staff.

Thanks

2. mars 2026
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Svar fra Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Joe was helpful

Joe was helpful, patient, and understood the application I had for a portable projector....the product is awesome, thank you Joe, well recommended and the perfect item to meet my needs...thank you Joe, and thank you Richer Sounds...spoke to Joe at 4pm, next morning I was setting the projector up (sent by mail order). :)

11. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Helpful Jon

Jon, the Asst Manager gave us great advice and sold us a brilliant to. Couldn’t be happier

9. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

10 outta 10 service

My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10

16. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Chester

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Ewan was very helpful and responded…

Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store

8. juni 2026
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Svar fra Richer Sounds - Chester

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Excellent value for money and customer service

Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.

5. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

I must say I have never felt so…

I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house

5. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, thank you

5. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

The only retailer you should visit!

The most important thing with HiFi and AV is visiting a retailer who knows what they're talking about with comprehensive in-depth knowledge and key - patience in putting up with Joe Blogg public who think they might know everything - but actually don't! This makes Richer Sounds rather special in this regard. In my local store in Chester - they also have a great sense of humour, always smile and willing to help with any queries you may have. It's the type of place you'll always come first and delivery is superb - which is great as once you've ordered your piece of kit - you want it quickly. Their highly competitive prices and service are second to none, but there's nothing more exciting than going into the shop itself. I love Richer Sounds and have been purchasing off them for many years. Go on - treat yourself!

2. juni 2026
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Svar fra Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

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