Lookers Anmeldelser 

22 203
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout.... Vis mer

Vurdert til 2 av 5 stjerner

My c class Merc showing messages regarding battery issues, every now and then. The car is 2023 model and still under dealer warranty. Contacted Ashford and Maidstone branches but told they are not s... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car'... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I was wary about looking at another Ford after a disappointing experience previously at a different dealership. Harry is such a personable guy and made me feel at ease about my purchase from start t... Vis mer

Informasjon om virksomheten

  1. Forhandler av kjøretøy
  2. Bilforhandler
  3. Bilreparasjon og -vedlikehold
  4. Lastebilforhandler
  5. Bruktbilforhandler
  6. Bruktbilforhandler for lastebiler og varebiler

Om Lookers

Skrevet av virksomheten

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Skrevet av virksomheten

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

22k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(22 203)

8 012 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Absolute joke of a dealership

Absolute joke of a dealership. Rude, unhelpful, dismissive staff who are not interested at all. The vehicle was disabled tax class and I was not notified of. The vehicle was not registered in my name on the VW used warranty system, they left OBD errors on the vehicle. Chunks out of the tires. The 'in lieu' tyre inflation kit is out of date and I have been advised to not use this. There's intermittent faults with the air conditioning and heated seats. Impossible that they did their whatever point check. The branch needs investigating. It took nearly a week AFTER payment for the vehicle to even begin being dispatched. I have just had to pay out for vehicle diagnostics because there is faults with the vehicle. Absolutely disgraceful. Especially when the vehicle was 25k+ DO NOT purchase a vehicle from here. Even if the vehicle is in okay condition and by some miracle the staff at lookers blackburn actually did their job properly you will still get treated like dirt. I haven't even had the car for two weeks yet. No interest in trying to help out. They didn't even have interest whilst the deal was being closed. AVOID AT ALL COSTS.

20. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Great service from, Anthony, Charlotte and Raffy all the team where great to deal with excellent communication all the way through.

21. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Always a pleasure...

I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout. Special thanks to Louise-Marie Gawor in Sales, Josh, Ben, and Reece in Service, James and Debi in Parts and, last but not least, Matt Hardy. It continues to be a pleasure to visit!

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Paul was great. He was very friendly, explained everything, was very thorough and professional. Staff were welcoming. I love my car! Thank you!

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service as always

Lookers VW service Centre Wimbledon always provide exceptional customer service. All the team are courteous and always go above and beyond to assist. I have been a customer for a number of years and cannot recommend them highly enough.

22. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I can highly recommend Charles Hurst…

I can highly recommend Charles Hurst Toyota Belfast. The Sales Team are very knowledgeable and helpful. In particular, Debbie McCallen who guided me through the sales process and kept me updated throughout.

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely excellent

Absolutely excellent, kept me updated throughout the day. Friendly staff helpful and anything asked was not too much trouble

29. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Cost me £200 for them to cancel appointment

I have a problem with my electric Kia car. I called them up as the dealership to get it fixed and they gave me an appointment 2 weeks in the future. As the car would not drive I arranged a tow which cost me £200 less than 24hours latter they emailed me and told me that my appointment was cancelled and the next available 1 was in 3 months. I am £200 out of pocket plus a full day off work trying to arrange an appointment in the first place. Avoid like the plague

29. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I was wary about looking at another…

I was wary about looking at another Ford after a disappointing experience previously at a different dealership. Harry is such a personable guy and made me feel at ease about my purchase from start to finish. He took time to explain everything and showed a lot of patience with my disabled son. Brilliant, thank you

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent experience

Excellent support and knowledge of the car from Steven at Lookers Silverlink. His customer service was excellent and would recommend. Totally felt at ease when upgrading my car. Thanks again!

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The reason it wasn't 5 stars is because…

The reason it wasn't 5 stars is because I was asked if I wanted the car washing and said yes and the car wasn't washed. Also it was brought in because the start stop was not cutting out the engine when the car was stationary. I was told that this was because I had the heating set to LO (it is hot weather) and if I increased it the engine would stop. This was true but I didn't get a satisfactory explanation why it does this. If the Air Con was on then I would understand why the engine would keep running if the interior was not cool enough, but by leaving the engine running without the Air Con on wasn't going to make the interior any colder so why doesn't the engine stop. I still think it is due to low battery voltage but they don't want to replace it until the warranty runs out so that I have to pay for it!

24. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Lookers

Svar fra Lookers

Hi Graham, we appreciate your custom and always aim to provide our customers with great service.

We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about the service and/or after-sales, either before or after the sale, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website and completing our online form using the following link: https://www.lookers.co.uk/complaints.

Thank you,

Lookers customer service & resolution team

Vurdert til 5 av 5 stjerner

Our first VW car.

Our first VW car.
Jack had everything sorted ready for our arrival.
After the paperwork was done Jack took us to the car.
Jack talked us through various top tips.
We got into the car and Jack did a demonstration. We thought the car parked itself but were very suprised that it not only parked itself but found a space to park in.
Jack asked if we wanted him to demonstrate anything else.
Jack also told us if we needed any further help not to hesitate to call him.
Jack asked if we had any other questions

27. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Lookers

Svar fra Lookers

Hi Joyce, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please don't hesitate to reach out!

Lookers customer service & resolution team

Vurdert til 5 av 5 stjerner

Absolutely delighted with my new car

Absolutely delighted with my new car. Sincerest thanks to David Struthers for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease before driving away from Audi

27. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Lookers

Svar fra Lookers

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Please don't hesitate to reach out if there's anything additional we can do for you.

Lookers customer service & resolution team

Dette er Trustpilot

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