Lidl GB Anmeldelser 

Lidl refused to deal with broken Parkside/Grizzly jig saw and keep spamming me with AI generated absurd messages. That was my last purchase of any Parkside/Grizzly products as the warranty doesn't exist. Grizzly#2026090579009655

On purchase of a angle grinder which went faulty in a few days. On trying to get it fixed they requests that did not conform to UK consumer law saying it was part of their warranty requirements. It is recommended that you do not purchase such items in the UK as the Germans are happy to flout UK laws.

Absolutely appalling experience at this Lidl. The security guard was extremely rude and completely unprofessional from the moment we interacted with him.

I took a trolley with my shopping out to my car so I could put my shopping in the boot, and he told me I was not allowed to do this and that it was against store policy. I was then treated extremely disrespectfully over something that could have been handled politely and professionally.

When my partner asked for the security guard’s badge number because of the way he was behaving, the situation escalated. The security guard snatched my partner’s phone out of his hand and assaulted him. My partner has been left with visible marks on his body as a result of what happened.

What makes this even worse is that staff are claiming that my partner assaulted the security guard, despite the security guard himself saying that my partner did not assault him. From what we experienced, it was the security guard who assaulted my partner.

This behaviour is completely unacceptable. A security guard should be there to keep customers safe, not make situations worse or put their hands on customers. Someone who behaves like this should not be working in a customer-facing security role.

I would strongly advise Lidl to investigate this incident properly and review the conduct of this security guard. This experience has completely changed my view of this store, and I certainly will not be comfortable shopping there again.

I am regular customer at your Lidl store in Church Street and Purley way for last 4 years.I normally go Church Street first, then Sainsbury’s Purley way and lastly to Lidl Purley way to do my shopping route Recently it started to happen at your Purley Way store that on my exit scanner would beep therefore security would come ask me for receipts as I never keep receipts I would show my bank transactions that I already paid for my shopping. It’s just that it started to annoy me that this was happening every week, every Monday I would have to stop and be searched! I find it very frustrating very embarrassing, I am not a thief! I don’t want to be treated this way I pay for my groceries and I haven’t done anything unlawful. Normally after searching security lets me go but I find all this experience horrible and puts me off coming back to shop there.
Today 07/09/26@ 11:15 am same thing happened again at your Purley Way store, so I asked security to call manager as I am fed up with this situation every week.
Manageress arrived sour faced, not happy I am disturbing her day . Asking me for receipts that I don’t have I showed her my bank app transactions , she said that’s not good for her she needs receipts as a proof of purchase otherwise she will confiscate all my shopping! She has no right and it’s illegal to take my goods that I paid for! That’s actually theft! She was disrespectful basically calling me liar and thief! It was very embarrassing the way she spoke to me and how she dealt with situation. Instead of apology I got blamed that’s it’s my fault for not having receipts as it’s mandatory…
When I said I won’t be coming back her response was’’ Than don’t’’ I am too busy for this and just walked away… excuse me what kind of customer service skill is this? I am manager myself in a restaurant for last 25 years I have never experienced anything like this. This person should be retrained and learn basic customer service skills how to listen, apologise and explain actions not making threats and disrespecting customers. I was puzzled do I go do I stay and wait for police to come… security told me to go so I packed all my shopping into trolley again and left.

Note any newly introduced products weather it be meat bakery or other are usually OK but after the first week the product gets smaller and more inferior or less ingredients used.

Usually, Lidl are praised for the quality of their wines, often being cited as better flavour and value for money than competitor brands. I tried to find a review for the pinot Grigio della Venezia 2.25l wine box but could not. I couldn’t even find the product on their website, so thinking it may be a new line I decided to try it. Hugely disappointing, dreadful sharp flavour and pretty undrinkable. Would not recommend this one .

Having heard Lidl being on par with Aldi got me going to shop here, but lately, large bottle of milk always in fridge just going off on the date of expiry, giving you 4 days say to finish the 2 litre bottle is too much to ask, it has happened twice and Lidl refused to refund, I had to pour out half of the milk down the drain, bakery items, seen strewn on floor, staff wheeling trolleys through narrow aisles narrowly missing customers feet, no time to stand aside! you hear: Mind your back and it is seen going past at speed, the staff do not care, queues at self checkout have increased. Bad service all around, and wouldn't say much for the product quality. They did refund a pack of oranges which I bought and on opening the pack found the satsuma dry and with no juice. What a rip off! I think its time to change supermarket. Lastly when you have bought items, without your phone registering your Lidl Plus app, because you have say, left your phone home, does not add your points to the total collected, another ripoff? they have become fast and furious here at Lidl Wood Green London N22

It’s not remotely acceptable to block customers in for an hour with no warning while taking delivery. You should be closing off the affected parking spots in advance of the lorry arriving.

While the driver can’t be blamed, needless to say I will not be risking wasting an hour of my time again by shopping at Lidl. Thankfully, on this occasion I didn’t need to be anywhere in a rush, otherwise the situation would have been much worse.

One star isn’t low enough to do justice to how infuriating this experience was.

Certainly not my favourite supermarket, in fact my least favourite.
The only good thing at Lidl is the Bakery counter.
The fresh fruit is often unacceptable, especially raspberries, strawberries and grapes.
Cheap prices and poor quality.

Forget about customer service

Bought two padel rackets. Both turned out to be rubbish and broke, having not been used much at all.

Went into the store to try get a refund. They said I must contact customer services online.

Well, online you get their chatbot. It all ends when it asks if you want to speak to someone. It will then say there is no one to assist currently but leave your details and someone will get in touch within a few days.

Well, I've tried a few times and not recieved any communication from Lidl.

No excuse for this. Either you have online assistance or make the stores able to help.

Never had this issue with the other supermarkets.

My 2 year old and 5 year old got food poisoning from a molt loaf . Email customer service they offered me next to nothing. Email them again no reply. Discussing how they treat food poisoning.

Certain staff in Kingstanding Lidl have no idea how to treat customers.
Attitude stinks.
I have not been in since.
I prefer Aldi where staff have excellent communication skills and customer care.

Visited the store today it was the only time I had interaction with an assistant . Going through the quick self check out think he was the manager name Connor so helpful and pleasant. Makes such a pleasant shop when you come across a perfect respectful gentleman keep up your excellent customer service .

Lidl Madeley Telford. Having been a Lidl customer for many years and always praising our local one over Aldi - which is literally across the road from Lidl! They have now revamped it and taken the packing shelf out which helps so able to be quick at the till and move away to pack, but now you have got to either take your time to pack - and get dirty looks from the till person or the customers behind you - or wheel everything out to your car and pack. God forbid in the winter when its dark and wet how some people especially the elderly will manage, plus if some one decides to attack someone or rob them as they are trying to pack from the trolley into bags and into their boots...also many items now no longer offered and prices going up more than the big branded supermarkets...due to ghis myself and family have decided to shop elsewhere now. Lidl you will be losing more customers soon.

For some time if I buy multipack of fruit inevitably at least 1 is rotten. as an example i purchased on 01/09/2026 a pack of 6 golden delicious apples from scarborough store. 5 were firm and appeared fresh. One apple was old, soft and slightly wrinkled.
This also happens with multipacks of pears.
It happens too often to be accidental. I now believe it is your company policy to cheat your customers in this way.
Shame on you.
I will no longer buy any fruit multipacks.
Finally I would add even when pears were not rotten they were unripe. Rock hard, and tasted dry. Same with some melons.
You really need to respond to these issues.
I now only buy green bananas & frozen berries

Edinburgh, Easter Road store:

Lidl self-service checkout staff are mostly helpful and pleasant but today I encountered a real nasty specimen who went from friendliest guy in the world (albeit that overbearing friendliness which raises red flags) to a downright aggressive and menacing little tyrant at the drop of a hat.

He refused to authorise GSL medicine items, wrongly (and viciously!) citing the "two pack rule". If he had been in the right I would've nodded politely and moved on, but the items in question are not subject to the "two pack rule".

When I go shopping I don't want any interaction with the staff unless strictly necessary. I most definitely don't want my experience befouled by some jumped-up jobsworth who doesn't even know the basics of his own job.

Top tip Lidl: teach your checkout staff the basic laws of retail. And don't employ people with personality 'issues' in customer facing roles.

Went to lidl at staple tye, Harlow to do big shop. No trolleys. Spoke to staff who said they were not having trolley any more as they keep being stolen and we would have to use plastic pull baskets. No apology even when it was pointed out that we could not get all we wanted to buy in them and was difficult and painfull putting goods in and getting out of it . Another elderly customer also complained but staff were not interested and when we got to checkout they still tried to rush us through even though it took longer to pack causing other customers to queue longer. I won't be shopping at ANY LIDL again. Why should customer be treated this way?!.

I have been shopping at Lidl for more than a decade. I particularly love certain products, such as their bakery items, which I feel are much better than those from other places. For me, it is not about the price, but the freshness. Unfortunately, during my last visit, I encountered a deeply racist customer assistant. The experience was so upsetting that it felt as though Hitler's Nazi mentality is still alive today, even though this happened in a UK Lidl and not in Germany. I have experienced racist treatment several times at Lidl, especially from the till assistants. They rarely say hello to me, even though I see them greeting other customers warmly. However, it doesn't matter to me at all—I cannot expect every animal to behave gently, nicely, or fairly. It would be illogical to expect the word 'evil' to be removed from the dictionary. Therefore, I couldn't care less when these types of people show their true, ugly faces. I view it as their birth defect; to me, their face and their backside are exactly the same.

Advertise “guaranteed Fresh produce”
The two packs of cherries which I bought from their Broadway Road, Evesham branch at 8.15am on 1st September were both mouldy and rotten. Took them back within the hour. Waited in queue to return them.
“Got your receipt?”
“No, I didn’t have one but it was only 50 minutes ago”
“Can’t do anything then-you’ll have to contact Customer Services”
“Well you can see my payment on my telephone banking app”
“Sorry, nothing I can do”
What a terrible company

Customer service has been mixed. Most of the time exceptional however there has been a mix of too often and little in return of the service provided. But can except some circumstances.

Competitive in the market and very satisfied overall.