Lidl GB Anmeldelser 

I visited today and 25p was added to my bill for a charity donation I never agreed to. I didn't have my glasses on — couldn't see the screen properly — and before I knew it, it was charged.

It's not about the 25p. It's about the principle:

• The option is tiny, right at the end, easy to press by mistake

• I didn't choose it — it got added without clear consent

• Your money, your choice — or at least it should be

If I want to donate, I will. I'll pick who and when. Please make these options big, clear, and truly opt-in — don't catch people out when they're rushing or can't see well.

I visited the Hamilton branch of Lidl’s yesterday evening and only one person was available to service the till and the self help till. What happened was the employee had to deal at the one till open to serve a customer with a large trolly of purchases. Hard luck on the customers who were purchasing alcohol. One aisle in particular was cluttered with open boxes containing goods that were to go on shelves but had been abandoned. One wonders if the Hamilton branch has a manager.

I bought a quiche from the great yarmouth branch and when I got home it had the same day date on it. I contacted customer service and after 2 days they gave me a £2 voucher. Disgusting. Make sure you check the dates.

I have been a customer for over 11 years, but due to recent negative experiences with their till operators, I shall not be returning, and will transfer my custom to Aldi. I am in the latter part of my 60s, and during the last two visits staff have been rude to me. Today, the assistant never acknowledged my presence once until she berated me for not 'thanking' her for my receipt. This was the ONLY time that she spoke to me. I am incredulous that I am supposed to THANK THEM for my custom! 'A thank you would not go amiss', she said, when handing me my receipt. I responded by pointing out that I AM THE CUSTOMER: WHERE IS MY THANKS for giving you my custom? No thanks were tendered when I handed over my money. The concept of customer service does not appear to register with some of these older workers; it wasn't a 'thing' in their day! Big deal, you handed me my receipt, which is a legal requirement!

I shop at the tunbridge wells stores 3-4 times a week & find the staff extremely helpful, friendly compared to other local branded stored, well done. Obviously the well priced products & availability also play a big part, well done Lidl.

Lidl owners letting down the hard working staff.
Since installing self service checkouts at this store the staff levels have reduced drastically. They will only let customers use a till check out if you are paying cash. The poor staff are having to deal with disgruntled customers. Who wants to use a self service till with trolley full of shopping?

If you want customers to use self service checkouts at least give the incentive of a 10% discount. This store & staff were amazing during COVID, they don’t deserve regime.

Awful customer service, they don't reply, some staff have got a really bad attitude

Very, very disappointed.

Lidl must spend £millions on advertising. Recently, another tool drop of Parkside Tools.

You will see some YouTubers showing their local Lidl with tools stacked to the ceiling, so I went to my local store and yet again for the 5th time ZERO. NOTHING. NADDA.

Staff tell me they don't get the stocks. Apart from glue and a couple of other bits - NOTHING. No power tools as advertised.

I contacted Customer Services and the response I got was basically 'Thanks for getting in touch, now sod off and contact somebody who cares' giving the excuse they are a discount store???????

I contacted the CEO asking for help, and have been completely ignored.

Apart from their tools, prices are the same (if not more) than ASDA now.

It's a pity not to award more points but I dislike the way they place price markers above items. I expect the price to be clearly underneath each item, and I forget they do this differently. I was caught, and paid over £4 for Lurpak compared with Sainsbury's similar items for half that price.

Lidl refused to deal with broken Parkside/Grizzly jig saw and keep spamming me with AI generated absurd messages. That was my last purchase of any Parkside/Grizzly products as the warranty doesn't exist. Grizzly#2026090579009655

On purchase of a angle grinder which went faulty in a few days. On trying to get it fixed they requests that did not conform to UK consumer law saying it was part of their warranty requirements. It is recommended that you do not purchase such items in the UK as the Germans are happy to flout UK laws.

Absolutely appalling experience at this Lidl. The security guard was extremely rude and completely unprofessional from the moment we interacted with him.

I took a trolley with my shopping out to my car so I could put my shopping in the boot, and he told me I was not allowed to do this and that it was against store policy. I was then treated extremely disrespectfully over something that could have been handled politely and professionally.

When my partner asked for the security guard’s badge number because of the way he was behaving, the situation escalated. The security guard snatched my partner’s phone out of his hand and assaulted him. My partner has been left with visible marks on his body as a result of what happened.

What makes this even worse is that staff are claiming that my partner assaulted the security guard, despite the security guard himself saying that my partner did not assault him. From what we experienced, it was the security guard who assaulted my partner.

This behaviour is completely unacceptable. A security guard should be there to keep customers safe, not make situations worse or put their hands on customers. Someone who behaves like this should not be working in a customer-facing security role.

I would strongly advise Lidl to investigate this incident properly and review the conduct of this security guard. This experience has completely changed my view of this store, and I certainly will not be comfortable shopping there again.

I am regular customer at your Lidl store in Church Street and Purley way for last 4 years.I normally go Church Street first, then Sainsbury’s Purley way and lastly to Lidl Purley way to do my shopping route Recently it started to happen at your Purley Way store that on my exit scanner would beep therefore security would come ask me for receipts as I never keep receipts I would show my bank transactions that I already paid for my shopping. It’s just that it started to annoy me that this was happening every week, every Monday I would have to stop and be searched! I find it very frustrating very embarrassing, I am not a thief! I don’t want to be treated this way I pay for my groceries and I haven’t done anything unlawful. Normally after searching security lets me go but I find all this experience horrible and puts me off coming back to shop there.
Today 07/09/26@ 11:15 am same thing happened again at your Purley Way store, so I asked security to call manager as I am fed up with this situation every week.
Manageress arrived sour faced, not happy I am disturbing her day . Asking me for receipts that I don’t have I showed her my bank app transactions , she said that’s not good for her she needs receipts as a proof of purchase otherwise she will confiscate all my shopping! She has no right and it’s illegal to take my goods that I paid for! That’s actually theft! She was disrespectful basically calling me liar and thief! It was very embarrassing the way she spoke to me and how she dealt with situation. Instead of apology I got blamed that’s it’s my fault for not having receipts as it’s mandatory…
When I said I won’t be coming back her response was’’ Than don’t’’ I am too busy for this and just walked away… excuse me what kind of customer service skill is this? I am manager myself in a restaurant for last 25 years I have never experienced anything like this. This person should be retrained and learn basic customer service skills how to listen, apologise and explain actions not making threats and disrespecting customers. I was puzzled do I go do I stay and wait for police to come… security told me to go so I packed all my shopping into trolley again and left.

Note any newly introduced products weather it be meat bakery or other are usually OK but after the first week the product gets smaller and more inferior or less ingredients used.

Usually, Lidl are praised for the quality of their wines, often being cited as better flavour and value for money than competitor brands. I tried to find a review for the pinot Grigio della Venezia 2.25l wine box but could not. I couldn’t even find the product on their website, so thinking it may be a new line I decided to try it. Hugely disappointing, dreadful sharp flavour and pretty undrinkable. Would not recommend this one .

Having heard Lidl being on par with Aldi got me going to shop here, but lately, large bottle of milk always in fridge just going off on the date of expiry, giving you 4 days say to finish the 2 litre bottle is too much to ask, it has happened twice and Lidl refused to refund, I had to pour out half of the milk down the drain, bakery items, seen strewn on floor, staff wheeling trolleys through narrow aisles narrowly missing customers feet, no time to stand aside! you hear: Mind your back and it is seen going past at speed, the staff do not care, queues at self checkout have increased. Bad service all around, and wouldn't say much for the product quality. They did refund a pack of oranges which I bought and on opening the pack found the satsuma dry and with no juice. What a rip off! I think its time to change supermarket. Lastly when you have bought items, without your phone registering your Lidl Plus app, because you have say, left your phone home, does not add your points to the total collected, another ripoff? they have become fast and furious here at Lidl Wood Green London N22

It’s not remotely acceptable to block customers in for an hour with no warning while taking delivery. You should be closing off the affected parking spots in advance of the lorry arriving.

While the driver can’t be blamed, needless to say I will not be risking wasting an hour of my time again by shopping at Lidl. Thankfully, on this occasion I didn’t need to be anywhere in a rush, otherwise the situation would have been much worse.

One star isn’t low enough to do justice to how infuriating this experience was.

Certainly not my favourite supermarket, in fact my least favourite.
The only good thing at Lidl is the Bakery counter.
The fresh fruit is often unacceptable, especially raspberries, strawberries and grapes.
Cheap prices and poor quality.

Forget about customer service

Bought two padel rackets. Both turned out to be rubbish and broke, having not been used much at all.

Went into the store to try get a refund. They said I must contact customer services online.

Well, online you get their chatbot. It all ends when it asks if you want to speak to someone. It will then say there is no one to assist currently but leave your details and someone will get in touch within a few days.

Well, I've tried a few times and not recieved any communication from Lidl.

No excuse for this. Either you have online assistance or make the stores able to help.

Never had this issue with the other supermarkets.

My 2 year old and 5 year old got food poisoning from a molt loaf . Email customer service they offered me next to nothing. Email them again no reply. Discussing how they treat food poisoning.