Erin was very helpful and listened carefully to what I had to say . The result was a satisfactory deal which we were happy with thanks to Erins professionalism and ability to listen to us 're our req... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The lady, Maya was very helpful with helping us choose a holiday even though we couldn't decide where to go. She showed us various destinations and gave good description of each location. We chose a h... Vis mer
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Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various de... Vis mer
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Nadia was, as always, very friendly and helpful. We had already decided which hotel to book but she helped us decide to book pool view room and extra legroom seats. We feel we can always rely on Hays... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
13 Ingles St, IV1 1HN, Inverness, Storbritannia
- 01463 897 880
4,8
Enestående
931 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our travel adviser Fiona
1. august 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Excellent service without being in the shop
Erin was very helpful and listened carefully to what I had to say . The result was a satisfactory deal which we were happy with thanks to Erins professionalism and ability to listen to us 're our requirements on the phone .
1. august 2026
Svar fra Hays Travel - Inverness
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you were happy with the deal. We appreciate your kind words about Erin.
Svar fra Hays Travel - Inverness
Hello Marlene,
Thank you for your fantastic review! We are so pleased to hear that you found our team to be helpful and that you appreciated our services.
Kind Regards
Hays Travel Inverness
Svar fra Hays Travel - Inverness
Hello Joan,
I'm glad you had a pleasant experience with Maya! Have a lovely holiday when it comes! :)
Hays Travel Inverness
Very helpful
The lady, Maya was very helpful with helping us choose a holiday even though we couldn't decide where to go. She showed us various destinations and gave good description of each location. We chose a holiday following her advice.
1. august 2026
Svar fra Hays Travel - Inverness
I'm so glad we were able to find the perfect holiday for you Stephen! I hope too see you soon for the big 30th anniversary! :)
Maya
Svar fra Hays Travel - Inverness
Hello Ross,
We are glad to hear you had a positive experience with Fiona. Thank you for your feedback.
Hays Travel Inverness
Very helpful staff member
The lady we dealt with was very informative, very friendly and put us at ease straight away.
30. juli 2026
Svar fra Hays Travel - Inverness
William,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was informative, friendly, and made you feel comfortable right away. We truly appreciate you taking the time to share your kind words.
Kind Regards
Fiona
Very helpful staff .were able to match…
Very helpful staff .were able to match the online price.
30. juli 2026
Svar fra Hays Travel - Inverness
Hello Ann,
I'm glad we were able to get you all booked up! Thanks for your positive feedback. :)
Hays Travel Inverness
Staff helpful and responsive.
Staff helpful and polite and solved a problem for us quickly and satsifactorily.
13. juli 2026
Svar fra Hays Travel - Inverness
Hello Christopher,
We are glad to hear you found our team helpful and polite. Your review is much appreciated! :)
Hays Travel Inverness
Svar fra Hays Travel - Inverness
Hi Joyce,
We are so pleased to hear that you found our team to be friendly and helpful. We appreciate your feedback :)
Staff were excellent and experienced
Staff were excellent and experienced
I was given all the advice I required to to arrange my trip
I can’t thank them enough for the time and patience given
26. juli 2026
Svar fra Hays Travel - Inverness
Hi James :)
So glad we managed to get you all booked up!
Nadia :)
Svar fra Hays Travel - Inverness
Thank you for your kind review about Fiona.
An efficient and pleasant visit
An efficient and pleasant visit
Hays. Staff very polite and friendly. And understanding customers needs. Elana was extremely helpful.
24. juli 2026
Svar fra Hays Travel - Inverness
Hi Stuart :)
Thank you for the feedback! Glad we managed to get you all booked up!
Elana
Svar fra Hays Travel - Inverness
Hi Angela,
Thank you for your feedback. We are so pleased to hear that our team provided you with such helpful and professional service.
Samantha :)
The agent Elena was extremely helpful…
The agent Elena was extremely helpful and met all our needs. Nothing was too much trouble and we would certainly consider using Hay's again.
17. juli 2026
Svar fra Hays Travel - Inverness
Thank you for the feedback Mr Macpherson. Delighted we could get you all booked up! Have a fantastic trip.
Svar fra Hays Travel - Inverness
Thank you for your lovely comments. Team Inverness
Fiona @ Hays Travel in Inverness was…
Fiona @ Hays Travel in Inverness was very helpful and couldn’t do enough for us to help find a holiday for all our needs …
20. juli 2026
Svar fra Hays Travel - Inverness
Thank you for your wonderful review! We are so pleased to hear that Fiona was so helpful in finding the perfect holiday to meet all your needs. We appreciate your kind words.
The person who dealt with my booking…
The person who dealt with my booking was fine but it was only later on I found out that my request for child seats in the transport was only a request and not confirmed. This was never explained. The company Holiday Extras, then sub contracted to Prime Line who were very unhelpful and difficult to deal with.
I fed this back to the shop when I returned from my trip but they also seemed uninterested.
I will not be visiting Hays again.
21. mai 2026
Svar fra Hays Travel - Inverness
Daniel Muschate,
Thank you for taking the time to share your feedback regarding your recent booking and travel experience. We sincerely apologise that the arrangements for child seats were not clearly communicated as a request rather than a confirmation, leading to frustration. We are also sorry to hear about your difficulties with the subcontracted company and that your feedback in-store was not met with the attention it deserved. We understand your disappointment and regret that this experience has led you to not wish to visit us again.
Kind Regards
Nadia
Svar fra Hays Travel - Inverness
Thank you for your kind feedback Team Inverness
Always use Inglus Street branch
Always use Inglus Street branch. Booked through Nadia this time who as always is friendly, knowledgeable and efficient and got best deal for us for end September 2026 for 10 days. Last holiday to same destination in June 26 with Jet2 booked efficiently by Hays but room was not what we'd booked when we got there! Jet2 Rep told hotel we hadn't booked what we said we had so disappointed in Jet2 when checking with Hays we had booked what we asked for paying just short of £3,000 for 10 nights so flying with different airline this time. Hotel were very nice about wrong room and after one night luckily we got upgrade but if they'd no rooms available we couldn't have stayed in the allocated room as it was basically a storage room and smelt awful, think possibly overbooked and we got the dregs, such a shame as room we got reallocated to and was what we booked was perfect, smelt great and very clean, hotel as a whole and staff were brilliant - Jet2 let us down
6. juni 2026
Svar fra Hays Travel - Inverness
It's wonderful to hear that you consistently have such positive experiences with our team, and that you received excellent service for your upcoming trip. We're truly sorry to learn about the issues you encountered with your room on your previous holiday, despite our efforts to secure what you requested. We appreciate you sharing this feedback. Team Inverness
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