I dont have access to my app anymore or know my card number. I'm trying to pay my balance of literally £5 but I cant make any payments without that information. I need to contact customer service ab... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to use, easy to understand and the customer service has always been good when needed. I would recommend their services highly.
Selskapet har svart
The way Bip treats customers is brilliant, no fuss problem solving and no hassle comunications makes them a truly stand out provider when everyone needs to budget their incomes wisely. Great Service... Vis mer
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BIP Card Is Very Good , Convenient Card How many times I used in UK and Outside UK Been Very Happy , Quick and Efficient Respond from Customers Support Team I recommend for 100% for Everyone... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Kontaktopplysninger
Storbritannia
- www.bip.credit
4,3
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Impossible to make payment!! Scam
I dont have access to my app anymore or know my card number. I'm trying to pay my balance of literally £5 but I cant make any payments without that information. I need to contact customer service about this but its all IN THE APP! I made a complaint, saying its impossible for me to make this payment because I cant access the app... guess where the complaint response was sent... the app!!!! At this point this company just seems like a scam. I am being charged interest and having my credit score tarnished because of a £5 charge that the company is making it absolutely impossible for me to pay.
EDIT: I can’t call I don’t live in the UK anymore which was in my original complaint!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hello Holly, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here.
Please can you reach out to our Customer Service team on 0330 838 0115
at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Opening times: Monday-Friday: 9am-6pm - Saturday: 9am-4pm - Sunday: Closed. If you allow the automated service to run without pressing any keys you will be transferred to an advisor without having to enter your card number. Best, Audrey
They harass and call daily its very…
They harass and call daily its very annoying 10 calls 2 to 3 times a day
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Good Afternoon,
We appreciate you taking the time to reach out and share your experience.
I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion.
If you wish to unsubscribe from Bip marketing, you can opt out in the app under My Account > Account Details > Marketing Preferences.
- Kenith
Easy to navigate and use BIP
Easy to navigate and use BIP. Never had any problems with them and always there to help should I need them.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hi Jan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Easy to use
Easy to use, easy to understand and the customer service has always been good when needed. I would recommend their services highly.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hello Kasie, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey
Such an easy company to deal with
Such an easy company to deal with. Easy app and good help on the app.
14. mai 2026
Svar fra Bip
Hi James, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Excellent card app easy to you…
Excellent card app easy to you reminders when payment due great service
7. mai 2026
Svar fra Bip
Hi Marcia, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Svar fra Bip
Hi Bhupen, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
The communication and updates are…
The communication and updates are second to none, a great all round experience
23. april 2026
Svar fra Bip
Hi Mr. Walsh, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
They let you know when your near to…
They let you know when your near to your limit and when to pay.
9. april 2026
Svar fra Bip
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Svar fra Bip
Hi Valerie, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Svar fra Bip
Hi Michael, thank you for choosing us as your card provider - and for leaving us a positive review! When you do get round to using your card, we hope you enjoy our services 😊
If you do have any queries, we are always here to help you. You can get in touch with us via our app, by going to: More > Help & Support > Contact Us > Contact Details. Thanks, Michelle.
Svar fra Bip
Hi Miss Ceesay, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Excellent all round
Very easy application process. Easily set up and easily accessible. The app keeps me informed of spending and payment due dates and is very user friendly.
2. mars 2026
Svar fra Bip
Hi Mike, thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Thanks, Michelle.
Bip is easy to understand and easy to…
Bip is easy to understand and easy to operate within the app.
I have no problem using the app
2. mars 2026
Svar fra Bip
Hi Michael, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊Thanks, Michelle.
Great Virtual Credit Card
I've had Bip for a while now, great app, very handy and easy to use . Definitely would recommend this virtual card, very useful and happy with this company.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hello James. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Nasty sub prime lender with no compassion to illness .
I was with this credit provider for years and had no issues whatsoever . Then I was diagnosed with cancer and required operations and treatment and have been in hospital for months fighting it. As soon as I was diagnosed I contacted Bip to explain the situation as being self employed I am unable to work and as I have no family or partner told them I might not reply to their messages immediately because of the situation but would always reply. Without warning they closed my account and put me in a default notice. Closed access to the app and my account online. They send me updates but I cannot read them because I cannot open the app. Out of all my creditors Bip and aqua have treated me terribly and written me off very quickly. I had always paid on time and never had an issue but soon as you are ill or go through a bad time they became extremely hostile and aggressive. They don’t care all they want is their money back. They have cause me excessive stress at a time when I should be trying to get well. I wish I had never got involved with this sub prime lender. But I’m happy that as they have been soo nasty that I will probably be dead before they get their money back and after the way they have treated me I will make sure I have nothing of value left for them to get their dirty hands on.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hello Martin Peters,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Svar fra Bip
Hi Phil, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
The best friend
BIP was for me like family. Always careful with me and very protective.
I'm very satisfied to be one of BIP friends.
12. februar 2026
Svar fra Bip
Hi, Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Excellent service
29. januar 2026
Svar fra Bip
Hi Karl, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Irresponsible organisation
Bip and NewDay Ltd are irresponsible lenders and are a disgraceful and neglectful organisation. They agree credit where they should not have any reason to lend. In addition, they do not provide adequate support to vulnerable customers such as myself and victims of financial abuse. I have lodged a complaint against NewDay that, if not upheld by them, I am confident will be upheld by the Financial Ombudsman Service. Avoid, avoid, avoid! As you don't know what circumstances you will end up in the future and you do not want to risk yourself as being under the merciless pressure of an organisation like NewDay Bip.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bip
Hello Russell,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.