Balfe's Bikes - Hackney Anmeldelser 

I ordered a part from the online store and picked it up in the local shop. When I got home I noticed the part was slightly different to what I ordered but it was still great and I used that. The guy in the shop was super helpful and friendly.

Fixed bike, staff pleasant and helpful. Reasonable price. Good contact with me.

They built a bike we bought through the manufacturer. Corrected the gears when they weren't working properly and kindly fitted a lock to the frame for free.

Great service at store as always I he staff were happy to help

Great service, bike ordered, delivered and built in store and amazing turnaround in time for Christmas, all within 6 days!!!

Very good service by the manager. He was helpful in every way!

Bought my Brompton from here in April. Had to get a puncture fixed and the tyres changed last week at short notice following an accident/running over glass bottle. Really impressed with knowledge and service levels from all the staff and them being able to fit it in at minimal notice. Friendly, efficient and keep you updated on timings and cost. Prices fair. Highly recommended, thanks very much!

No problem picking up my order from the local Balfe's shop.

Great service. Ordered a pair of shoes which were on sale (great deal). I did deliver to store and I collected from the Hackney shop a couple of days later.
Staff were very friendly and helpful.
Would definitely recommend Balfes, thanks

Great service. Great staff. My son’s bike was repaired and awaiting collection within half the time they advised. Thank you

Sofie at Hackney shop was very helpful. Helped me with my purchase.
Great customer service!

Friendly and helpful staff

Recently bought my bike through the Cycle to Work Scheme. Initially there was a hiccup with my order not having been placed through properly but the person on the phone was very helpful and placed my order there and then. Such an efficient service. When I came to pick up my bike, it was delivered with such a friendly attitude, I had to come on here to make it known. It is increasingly hard these days to find good, approachable service (I'm a millennial, not a boomer btw) so it almost takes me by surprise when I receive such excellent customer service.

Massive shout out to the Hackney branch of Balfe's bikes. Keep doing what you're doing!

Went above and beyond what I expected. Solved my problem, and quickly. Also gave good advice re: the future care of my bike. Was friendly and knowledgeable.

Very knowledgeable, friendly and helpful staff, and a great range of bikes at all levels. Would strongly recommend for a bike or a service.

On line service booking was simple and straightforward.
Service checks and the completion was a little delayed on this particular period at the Hackney Branch but I was kept fully advised of progress and when finalised for pick up.

I just collected my Brand new Trek Domane+ SLR 7 AXS from Balfes bikes Hackney store. They were as informative and helpful as is possible to be. Totally professional and accommodating. I was able to arrange a specific time slot to suit me as I had travelled 2 hours to take full advantage of the amazing discounts that they offered. Chris and Sophie thank you.

Excellent customer service and very helpful service

The people working in the store were very nice and helpful but... I bought a Scott bike from Balfe's last year, soon after, my seat got stolen, when I contacted Balfe's Bikes to find a substitute they couldn't get an identical seat. My recent experience was identical, my dynamo front light stopped working and they couldn't find an exact match or one with identical connections. As a result I now have a worse light put together in a really messy way. I am aware that Balfe's is not responsible for the supplier's that Scott works with but as a Scott reseller I expected that they would have access to spare parts. This is why I went back to them in the first place. Also within a day of having a general service, my gears were not working properly and started jumping breaking the chain mudguard in the process. Overall it feels like my bike is in a worse state than when it went in.