ABD.co.uk Anmeldelser 323

Based on my experience I'll stick with Halfords next time for bulbs:

1) One of the bulbs was just loose in a very thin jiffy bag
2) The loose bulb was supposed to be a Ring branded bulb, there was no packaging or branding to suggest it is, and it looks different to the picture on the Ring website
3) Paid £6 for next day delivery which is via Parcelforce. They threw the parcel down the drive, then squeezed it through the letterbox, I understand this is out of control of ABD but if you packaged the items better it would be less of an issue. There are also perhaps better couriers available for that price.

I ordered on Friday , got it on Monday, great delivery speed. I'm very happy ,but was a bit fiddly getting the rubber in on the underside of bars. The grip is very good on the side bars,no movement.

Ordered a high pressure fuel pump from ABD and the experience has been incredibly disappointing.

The product listing clearly shows images of the pump with a seal kit included — including a dedicated image showing just the seal kit itself. Nowhere on the listing does it clearly state that the product is for the pump only. Naturally, we expected to receive what was being advertised in the images.

When my partner called to query why the seal kit was missing, customer service immediately became defensive instead of trying to understand the issue. He explained that the listing is misleading because the seal kit is heavily featured in the product photos, but the response was basically “the description only says pump.” That completely ignores the fact that product imagery is part of the advertisement and heavily influences purchasing decisions.

To make matters worse, the customer service representative constantly spoke over him, became increasingly irate throughout the call, and then offered a “25% discount” — which turns out to be the same discount already available to all customers anyway, so it didn’t feel like any genuine attempt to resolve the issue.

Overall, very poor communication, misleading product presentation, and disappointing customer service. We won’t be ordering from ABD again.

I bought a Summit roof bar system for my Hyundai i-20. The reason I bought this product to be honest was it was cheaper than its rivals. This was a mistake the rival product I looked at (Thule Hyundai i-20) has a gasket that goes under the block clamped to the fixed points ensuring a water tight fitting. However the ABD Summit roof bar system sold to me only relies on a hard plastic block to roof to effect a seal (the rubber boot effectively being cosmetic and not forming a proper seal.. Most engineers will tell you this will leak as all washers have to have a degree of flexibility. I pointed this out to customer services who played hard ball over photos which I did send and there stance was the manufacturer could have advised if i had sent photos earlier. Any such advise would be extraneous to the instructions sold with the product and without a purpose made gasket or washer very likely to leak. I solved the problem my self no thanks to ABD by making my own neoprene washers. The rubber bellows (as anyone can verify by asking AI on Google do Summit roof bar bellows leak) are often a cause of leaks on an uneven roof which means where the strip with the fixed points is slightly below the roofline (which is common). So relying on the rubber bellows without a gasket is often going to cause issues. On my car the bellows did not sit down properly and therefore it is common sense this is often happening. Terrible roof bar system and terrible customer service.

I used ABD for two number plates but forgot to give the extra data. ABD were polite enough to remind me twice and I eventually got round to it. Thank you for bearing with me!

Easy to use website, quality products and prompt delivery

Great customer service. Forgot to order another item . Emailed . It was added right away with a phone call. Then I ordered the wrong lamps , phoned them back They sorted out the return . Thanks guys

I gave 4 stars because i’ve not had my bulbs arrive yet so that’s why i’ve given 4 stars.
good car bulb supplier though gets everything you need for your car and more.

Always a first class service and speedy delivery. Products always great quality.

Had to pay 2x shipping, said nothing about it on the website.

The product could be protected a litte better.

Absolutely awful place. Avoid that at all costs. I ordered parts for about 500£with discount was 360£, when arrive at my home it was missing like a half parts which was on picture. When contacted with their customer service(another amazing part of their shop) Lady told me that this photo is by their mistake and set I was needed is for 700. And if I want that I had to pay difference( their give 30£ discount. I paid that and ordered. Order is 3-5 working days. 9 days later I was still told that my parts are on the way. I’ll asked for refund and never wanna get anything by this shop. Places like that should be closed permanently

Fiat 500 Hybrid..Bulbs fitted no problem..
Seem a lot brighter, yet to go down country lanes..Fast postage..😊

ABD.co.uk has refused to pay for return postage of faulty goods and provide a full refund. I bought a set of Summit roof bars and locks for the bars on 11 November 2025, which are supposed to be compatible with my Mercedes Benz car. These items were delivered on the 17 November, but the locks came without any keys in a crumpled-up box held together with cello tape. I informed ABD and they promptly sent me another set with keys. When I installed the bars, I could not fix the side covers and the locks, which had to go in the side covers. Furthermore, the installation guide gave no information on how to install the locks. When I drove the car the bars made a wailing noise, starting at about 20mph and increasing in pitch with speed, despite having fixed the plastic inserts.

I told ABD about all the issues and sent them all the information they asked for so they could send that on to Summit the manufacturer. The only advice received was that the roof bars were compatible with my car and were not faulty. They implied that I did not fix the bars properly and sent me a diagram of the configuration for my model of car that I had already followed in detail.

They continued to ignore the fact that I could not fix parts to the bars. The Summit technical team said fixing those could be a hard push! So, my fault again. I am no weakling, but the parts just would not engage. I responded to ABD saying I will try more force but if the screw head or any part of the mechanism was damaged as a result, or if it fell off when I was driving, or I could not disengage it to remove the bars then they would be liable for any replacement. I did not receive a response for over 2 weeks.

When I phoned them to get an update ABD said they will go back to Summit (again). After 2 months my patience has worn thin, and I have given ABD every opportunity to resolve the situation. It seems they have a different perception of what constitutes a faulty product and are not taking any responsibility as the retailer.

I certainly would not recommend ABD to potential customers as they try to dodge their obligations. I had ordered the items based on customer reviews even though I could have bought those cheaper elsewhere.

Ordered 1st January but the bulbs arrived a few days later, always prompt getting orders out.
Odd times had problems with out of stock but on the whole they are top class.

First class as always so quick

Great products at very competitive prices. So easy to navigate the site, just entered the car registration and selected the upgraded bulb's for the fog lights that arrived swiftly... very pleased

Quick delivery of legal LED bulbs for our vehicles.

Not yet tried the bulbs but if they live up to half of what they are supposed to do they'll be a 100% improvement on what my vehicle has.
The service from abd is second to none no hesitationin recommending them !!!
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A fantastic company to purchase from with great product at excellent prices. Superb fast delivery and well packaged. The items fit

Easily found exactly what I wanted for my Berlingo lovely bright bulbs.