I have recently had a new oil tank installed. From the inspection of my old tank, through to the installation of the new one, I cannot fault Western Fuel and its staff. All have been efficient, courte... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my... Vis mer
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We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Vis mer
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Same day call out which was much appreciated. Kameron polite and thoughtful and remained cheerful even when problem turned out to be very minor. Explained everything clearly and was reassuring. Left e... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Kontaktopplysninger
197 Bristol Road, TA6 4BJ, Bridgwater, Storbritannia
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First class service from start to finish
I have recently had a new oil tank installed. From the inspection of my old tank, through to the installation of the new one, I cannot fault Western Fuel and its staff. All have been efficient, courteous and a pleasure to deal with, in addition to which their quote was very competitive. I have used Western Fuel for oil supply for many years and they have never let me down.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Thanks for taking the time to leave such a great review, and for choosing Western Fuel for your oil deliveries over the years.
It’s good to hear that everything went smoothly with your new tank, from the initial inspection through to installation, and that our quote was competitive too. We’ll pass your comments on to the team—it’s always nice for them to hear that their efficient, friendly service has been appreciated.
Thanks again for your continued custom. We look forward to keeping your new tank topped up!
Western Fuel team
Professional, friendly and efficient
Really lovely team and I prefer supporting a local, family business. Friendly, efficient and professional service, from placing the order to the delivery completed on time. Would definitely recommend for the personal service.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Morning Ingrid,
Thank you very much for your lovely review. We really appreciate you supporting our business.
We are delighted that you were impressed with our service and timeliness. Thank you for your continued support. We look for ward to delivering to you again.
Have a lovely day! - JW
Oil boiler service
Kept informed of the appointment. Engineer arrived on time and was polite and efficient. Will use again.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your lovely review. We are pleased you were impressed with our engineer's punctuality and attitude. We look forward to serving you again in the future.
Have a great day! - JW
Lack of information
Quality of work is high, but zero customer communication. No preliminary information about service prices is given. Even if you ask and receive an answer, it doesn't mean that the final bill will correspond with what you were told. The worst customer service I've ever faced.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your feedback. While we’re pleased you were happy with the quality of the work, we’re sorry to hear about your experience with our communication and pricing.
Please contact our service team at service@westernfuel.co.uk or on 01278 431 451, with your account or invoice details, so we can review what you were advised, look into the charges and work with you to resolve your concerns.
Will give boiler Juice a run for its money
Really nice to see a company such as this compete against Boiler juice, except they appear to have better service than them
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good morning Mick,
Thank you very much for your kind review. We truly appreciate the support and are delighted that you were impressed with our service. We hope to deliver to you again next time!
Have a lovely day! - JW
Outstanding service
Outstanding service. Prompt, friendly, reliable and very helpful. Lovely group of colleagues and fun to have around.
Highly recommend this company
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you very much for your kind review. We are delighted that you were pleased with our service and colleagues. Thank you for recommending us. We really appreciate the support.
We hope to serve you again in future.
Have an excellent weekend! - JW
Good service every year.
Prompt arrival,
Efficient, knowledgeable engineer.
Took trouble with detail. Will return to replace a nozzle which he did not have with him.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Morning,
Thank you for taking the time to leave us a great review. It’s really appreciated, and we’re pleased to hear you were happy with the service you received.
I have been informed that our most popular nozzle size arrived back into stock yesterday and that Matt has been out to replace it for you.
Thanks again for your continued support and for choosing us each year. - JW
Excellent service
Turned up exactly on time, Kameron the engineer was very polite, tidy and efficient. I would highly recommend this company who had previously worked on the boiler and the service each time has been excellent.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon Christopher,
Thank you for your kind review. We are delighted that you were impressed with Kameron's punctuality and service. It is great to see that you have been consistently pleased with our servicing. I have passed your lovely words onto management, who will pass it onto Kameron.
We hope to service your boiler again next time. Have a great week! - JW
Fantastic service
Fantastic service, good price, delivered a day earlier than expected. Will definitely use again
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Morning,
Thank you very much for your kind review. We are pleased you were impressed with our service , price and prompt delivery. We hope to deliver to you again in future!
Have a lovely day! - JW
Oil tank emergency
Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my oil tank was bulging (ruptured inside) and immediately contacted his office to arrange emergency action. Got an immediate quote and Kameron returned the next morning with Matt, with a replacement tank. It was in an awkward location and they could not have taken more time and care with everything they had to do to get it replaced and left everything perfect. They did a brilliant job! Will use Western Fuel every year.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your kind review! We are delighted that you were impressed with your boiler service and replacement tank, along with the care taken by our engineers! I have passed your lovely message onto the management team and services department, who have passed it on Kameron and Matt.
We look forward to servicing your boiler again next time!
Have a lovely weekend! - JW
Same day call out which was much…
Same day call out which was much appreciated. Kameron polite and thoughtful and remained cheerful even when problem turned out to be very minor. Explained everything clearly and was reassuring. Left everything clean.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your kind feedback. We are pleased you were impressed with Kameron's approach and service. I have passed your lovely message onto the management team, who will make sure it is passed onto Kameron.
Have a lovely rest of your day! - JW
Reliable fuel supplier
Reliable fuel supplier. When the prices spiked they offered to just do a half delivery, that is consideration for their customers.
Regular deliveries are a useful option so we dont have to keep monitoring it.
Thanks
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Thank you very much for taking the time to leave us such a fantastic review.
We're really pleased you appreciated our approach during the recent price volatility. Our priority is always to look after our customers, and being able to offer smaller deliveries than your normal quantity where it helps is just one of the ways we try to provide a personal, flexible service.
This is exactly why many people choose to deal directly with a local independent fuel supplier. We get to know our customers, can make decisions based on their individual circumstances, and are always just a phone call away when you need us.
Thank you again for your support—we really appreciate your business and look forward to continuing to keep you supplied for many years to come. - TJ
Great service
We've been using Western Fuel for 5 years now and are very happy. I regularly do a price comparison when ordering and they are always the best price. The service is very reliable and the drivers always friendly and polite.
Happy to support a local business when they're this good, so a recommended from me.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your lovely review! We are delighted that you find us reliable and competitively priced. Our drivers pride themselves on their customer service and we are pleased you find them polite and friendly.
Thank you very much for your ongoing support and for recommending us. We look forward to delivering to you again!
Have a great rest of your day! - JW
Ordering and delivery of our oil went…
Ordering and delivery of our oil went very smoothly. Dan, who delivered the oil was very efficient and friendly.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your kind review.
We are delighted that you were pleased with our driver. I have passed your lovely feedback onto the management team, who will pass it on to Dan. We hope to deliver to you again next time.
Have a great evening! - JW
Always excellent service
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have total trust in Western Fuel and can't recommend them highly enough.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon Maria,
Thank you for your lovely review. We are pleased you have been impressed with our deliveries and boiler services and delighted that you can put your trust in us. I have passed your kind words onto management so that the message can be passed onto Matt.
We look forward to next time we deliver/service your boiler.
Have a lovely weekend! - JW
Didn't ask to be on your mailchimp…
Didn't ask to be on your mailchimp mailing list.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Thank you for your feedback.
We use Mailchimp to keep our customers informed about important updates, such as significant changes that may affect heating oil prices, service updates, and other relevant information. We aim to ensure our customers receive useful and timely communications.
Every email we send includes an unsubscribe button, allowing you to opt out instantly with a single click if you no longer wish to receive these updates.
If you would prefer, please contact us with your details and we will be happy to remove you from our mailing list on your behalf.
Amazingly awesome company-great price
Amazingly awesome company-very competitive prices-amazing customer service. Put in an order then suddenly realised how low the oil was and contacted them-they delivered the next day. Hugely impressed and will only buy oil from them. Their outstanding customer service means lots of loyal and well looked after customers.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you very much for your kind review! We are pleased we were able to deliver to you promptly and delighted that you were impressed with our customer service. I have passed your lovely message onto the team. We look forward to delivering to you again in future!
Have a lovely week! - JW
Great job…
Very impressed with the boiler service today. The young man was efficient and obviously enjoyed his job despite the miserable weather. It was the first time I have used this company and I wouldn’t hesitate to recommend them to others.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon Paula,
Thank you very much for your kind review. We are pleased you were impressed with your boiler service and with our engineer. I have passed your kind words onto the services team and management team. Thank you for your support. We hope to service your boiler again next time!
Have a lovely day! - JW
First class service
First class service, Efficient, prompt and quality boiler servicing. Highly recommended
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your kind review! We are delighted that your were impressed with your boiler service. Thank you for recommending us!
I have passed your lovely message onto the boiler team.
Have a lovely day! - JW
PROMT AND FRIENDLY
THIS IS A VERY GOOD FUEL COMPANY, THEY GAVE ME VERY FAST SERVICE IN MY EMERGENCY! WOULD RECOMMEND.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Western Fuel
Good Afternoon,
Thank you for your lovely review! We are delighted that you were impressed with our promptness and service. We are pleased we could help you with your emergency. Thank you for your support. We hope to deliver to you again!
Have a lovely day! - JW
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