The Wheel Specialist Anmeldelser 

21 078
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

this company are superb.their attitude towards their customers is second to none. they helped me out by lending me some wheel so as i could continue using my car whilst they had my wheels.the r... Vis mer

Vurdert til 5 av 5 stjerner

From initial enquiry to refurbished wheels the service provided by the team here at the Wheel Specialist was first class. They pride themselves on their work to restore your alloys to factory standard... Vis mer

Vurdert til 5 av 5 stjerner

Cannot rate The Wheel Specialist based in Newcastle highly enough. They repaired my discovery wheel the same day, perfect result and are really nice people to deal with… top job 👍🏻

Vurdert til 5 av 5 stjerner

Jake and Charlotte couldn't have been nicer or more helpful. After trying to find someone to sort my Rohana RC10'S, I took them to the Newcastle office. The resulting job is absolutely stunning. Perfe... Vis mer

Informasjon om virksomheten

  1. Bilverksted
  2. Bilreparasjon og -vedlikehold
  3. Ettersyn av kjøretøy

Skrevet av virksomheten

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

21k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 40 % av de negative anmeldelsene sine

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4,8

Alle anmeldelser

(21 078)

171 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Service

Cannot rate The Wheel Specialist based in Newcastle highly enough. They repaired my discovery wheel the same day, perfect result and are really nice people to deal with… top job 👍🏻

10. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

this company are superb.

this company are superb.their attitude towards their customers is second to none.
they helped me out by lending me some wheel so as i could continue using my car whilst they had my wheels.the restoration was outstanding and their customer service was superb.
i will nave no hesitation on giving their name to all my friends .
i owned a garage for 40 years and so customer service is paramount and they excelled in that.
brilliant job ..thankyou zac for your politeness and professionalism.
thanks again
paul dulake

9. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Hi this is an honest review about a…

Hi this is an honest review about a four-wheel diamond cut refurbishment I received at “The Alloy Wheel Specialist” Cramlington.

Good
Staff very polite and professional (especially office staff)
The wheels after refurbishment looked class. Excellent work great finished look.
Original pricing fair and reflected the usual for the area of NE England

Not so Good
Many hidden costs that I was not aware of at the time of booking in.
The diamond cut could not be completed without straightening out buckles in three of the wheels.
All four-wheel valves had to be cut out and then replaced with new.
This added a further £320 on top of £480 diamond cut price.
This may not happen to everyone. However, the possibility it may be required should be informed to the customer before work begins.
The Air pressure was not reset
Each wheel had different air pressure. I had to sort that myself.

Room for Improvement
The car could have had a simple wash down after work was complete. (For example, the Caliber’s given a quick wipe down.
Formal handing over of the car by the garage Foreman should be part of the service (I Had to pick the car up myself with no opportunity given for myself to have the procedure explained and an opportunity for myself to ask questions of the expert.

4. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First class service from this family business

From initial enquiry to refurbished wheels the service provided by the team here at the Wheel Specialist was first class. They pride themselves on their work to restore your alloys to factory standard at a reasonable cost. Very pleased with my alloys that comes with a two year guarantee.

25. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Very very disappointed 😞

Very very disappointed 😞
My wheels have been returned looking like an LP record, what is interesting is the grooving is notnon all faces.
Craig has called me to explain that they cannot get a factory finish, but this diamond cutting has left my wheels looking terrible.
I think customers should be made aware of this.

18. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

experts at what they do

spoke to paul, very helpful, emailed me with what was going to happen , timeline cost advice etc, only my daughters corsa wheel but when i collected it was shocked how good it was, would have no hesitation in using again,,thanks paul

20. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Rude and unprofessional

Rude and unprofessional. Maybe I caught them on a bad day, but the reception I received for wanting a quote was unpleasant, bordering on aggressive. It is a shame as their premisses look good, which was my primary reason for driving so far, so I can check out where I might be leaving my car. The reception was empty, so after waiting a few minutes I looked into the workshop which is when the worker in there flat out refused to deal with me without asking me a single question. When I said that I have come a long way and wouldn't be coming back, he became agitated and aggressive. Strange.

14. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The Absolute Best.

Jake and Charlotte couldn't have been nicer or more helpful. After trying to find someone to sort my Rohana RC10'S, I took them to the Newcastle office. The resulting job is absolutely stunning. Perfect in every detail. It's my go to place now for any wheel refurbishment in the future. I can't articulate just how amazing this place is. I'm very focused on quality, but the price is beyond reasonable. You can have full confidence in this place. Highly recommended.

12. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Good work, but shockingly racist and two-faced staff.

Good work, but shockingly racist and two-faced staff.
The Positives: The actual work was done well, the price was reasonable, the turnaround was quick, and they were very polite to my face.
The Negatives: My dashcam captured the staff hurling horrible insults and making racist remarks about me the moment my back was turned. Despite having only a one-minute interaction with me, they took it upon themselves to mock me using a fake Indian accent (I was born in the UK and don't even have one). It was truly disgusting. In all my years working internationally, I have never seen a business speak about a customer with such blatant disrespect. Good work cannot compensate for horrible character. I absolutely refuse to give my money to people who behave this way and will not be returning.

11. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Wheel Specialist

Svar fra The Wheel Specialist

Hi,

We're very sorry to read about your experience. The concerns you have raised are extremely serious and are not something we take lightly.

We can confirm that you have already been in contact with our Head Office team and that we are currently investigating the matter. We are awaiting the additional video evidence requested so that we can fully review what happened.

As the investigation is ongoing, we don't feel it would be appropriate to comment further publicly at this stage. Our Head Office team will continue to communicate with you directly.

The Wheel Specialist

Vurdert til 5 av 5 stjerner

I took my car to Kwikfit in Thornaby as…

I took my car to Kwikfit in Thornaby as one of my tyres kept loosing pressure.
They did a full check and originally found nothing wrong with my tyres.
I asked them to replace the tyre that was deflating as my Mum was in hospital and I did not want to risk a blow out.
So they took my wheel off and it turned it was wheel damage not my tyre.
They gave me a flyer for The Wheel Specialist, so I called them.
The customer service was absolutely amazing, they were very understanding of my circumstances with my Mum and said they could do all 4 wheels in a day.
True to their word they did.
I dropped my car off at 7.00 am and it was ready with an absolutely amazing job done when I picked it up at just after 4.15 pm.
I have a fiat 500 and alloys for each wheel are around £400, but thanks to to you all I got 4 refurbished wheels for far less than that.
You are truly amazing and hats off to the service you provided.
You are professional, skilled and have amazing customer service skills and the communication is second to none.
Thank you so very much.
Zoe Anderson
From Thornaby

5. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Superb at Cwmbran

Took my 4 series to Cwmbran, they couldn't have been more helpful. I decided to switch from my heavily corroded diamond cut finish, to a superb dark metallic grey.
Superb choice, superb finish, superb experience, I can't recommend them highly enough.

8. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Friendly, reliable, professional

Very good service. I would definitely recommend these guys n gals. Very professional. Felt like a special guest rather than just a customer.
On collection of my wheel I had a puncture in another tyre which they sorted for me, as well as moving wheels around while sorting the puncture.
Very please with the service.

7. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

So I scuffed one of my alloys on…

So I scuffed one of my alloys on holiday and contacted The wheel specialist to do a full refurb, I asked them to get as close to factory finish as possible, including a tight Diamond cut. I have now collected and must say I am very disappointed with both the cut and finish on the wheel. As it’s now very different from all my other wheels. As for the quality I have now had a close look at the finish and the quality is crap. But I only know now they were a bad choice for me

6. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top Craftsmanship

I recently took my Audi A1 to The Wheel Specialists Manchester after shopping around and comparing a few companies. From the start, they came across as professional, knowledgeable, and happy to answer all my questions about the refurbishment options and pricing.

One thing that really stood out was their customer service. Whenever I phoned, someone answered the phone, and when an unforeseen issue came up with my booking, they dealt with it promptly so the work could continue without any hassle.

I found Mark and Ian to be particularly helpful. They clearly take great pride in their work, and there's a great atmosphere around the team. From the moment I arrived, I felt my car was in safe hands.

I'm absolutely delighted with the finished result. The quality of the refurbishment has completely transformed the appearance of my Audi. I had considered using another company, but I'm so pleased I chose The Wheel Specialists instead.

If you're looking for a professional company that genuinely cares about quality and customer service, I wouldn't hesitate to recommend The Wheel Specialists Manchester.

Thank you to Mark, Ian, and the whole team for doing such a fantastic job and Donna who was on hand to advise and support.
Cheers guys..

24. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Less than ideal

Firstly, I picked The Wheel Specialist because I have a Porsche 911 with centre lock wheels, which require specific expertise. On calling, the very efficient and helpful lady assured me this wasn't a problem. So I booked in for a 4 wheel colour change, then later added ceramic coating, and TPMS replacement.
On arrival, I was told there was a policy change on centre lock wheels, and they had been advised by the Franchise not to do them, however, they didn't contact me to tell me. Also, the chap on reception asked what I was booked in for, what colour etc. which I had already agreed when booking. Despite this, I was assured they had experience with Centre locks, and promised to get the right, and specific grease needed.
On collection, the wheels looked good overall, but there were a few blemishes on a couple of wheels. They offered to redo them, or give me a discount, and on the basis the wheels were generally OK, I took the discount. My car was also extremely dirty, having been left under a tree in a dusty yard. I can't give them more than 3 stars however parts of the experience were good.

20. juli 2026
Anmeldelse skrevet uten oppfordring

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