Sofology - Norwich Anmeldelser 2 067

A big thank to Lauren for her patience as I'm sure it was not easy when we kept changing our minds very polite also very helpful with the whole experience with confirming the correct and best choice for Me and the girls sofa thank you

Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed

We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.

She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.

Very happy with the service we have received in the two occasions we have made a purchase.

Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.

Great service: really friendly and helpful staff.

Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!

Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.

Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you

Friendly, helpful staff. Process of ordering was quick and easy.

Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10

We had almost found our new furniture when a lovely salesman called Declan (Norwich branch) came over to see if we needed any help. He was brilliant, costing everything up but without being pushy. He was very friendly, funny and down to earth so we really felt we could trust him. We said we needed to think about it and do a couple of other things. Actually just getting a coffee and taking a minute to decide! We went back and placed our order with Declan straight after. Now we can't wait for our furniture to arrive. Thank you for your help Declan!

Mel was more than helpful left us to look and was informative when asked questions

Great friendly service and felt welcome by all staff.

Comfortable, couldn’t of been more helpful. Easy going and relaxing

We spoke with Declan at Sofology in Norwich and it was a great experience. Declan was well informed, friendly, professional and we didn’t feel pressured at all (unlike other sofa shops). Top tier salesman. Solid experience with Sofology, I’d definitely go back.

All the sales associates are very friendly and welcoming.
I visited a few times and never felt pressured while looking around the store.
I purchased on the 3rd visit late at night and the lady was very friendly and knowledgeable and added on a cleaning kit discounted which was lovely. The store has a great layout and I think the best selection of sofas and different fabrics.

Everyone in store was so helpful, not pushy at all. Answered all our questions and gave us all the payment options so we could decide what was best for us! Mark was especially helpful!

The lady who saw to us remembered when we went into your store about three months ago and also what we were after. She was extremely pleasant and helpful and we have placed an order for two lovely recliner chairs.

Very helpful and knowledgeable but not too pushy. Gave information and then left us to make our decision. Enjoyable shopping experience

Superb service