Member of staff was excellent, supplied us with everything we needed, as we are elderly he took the time to explain everything so that we could understand it.
Selskapet har svart
Beliggenhet
Bytt filialUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We visited to browse. Salesman was polite and friendly. Greeted us as we entered and told us a few important things about the products and then invited us to take our time and look around. Any questi... Vis mer
Selskapet har svart
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Vis mer
Selskapet har svart
We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Storbritannia
4,8
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible service
Terrible service - paid for a sofa in October 25 expected delivery jan 17th have moved the date three times and still no expected date - they won’t refund us - told us we need to pay £900 to cancel - they have had our money for over 4 months and no sofa in sight and won’t give us a penny back
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Cardiff
Hi Andrew, please email your order details to social.media.complaints@sofology.co.uk and we will take a look at your order.
Very good service
5. februar 2026
Svar fra Sofology - Cardiff
What an amazing review, thank you so much for taking the time to write this 😊
The sales person was very polite and…
The sales person was very polite and helpful in every aspect of the purchase
3. februar 2026
Svar fra Sofology - Cardiff
Thank you for taking the time to leave a 5-star review!😊
Helpful friendly staff that were not…
Helpful friendly staff that were not pushy or following you around like other stores. Gave time to browse and were ready to answer any questions.
1. februar 2026
Svar fra Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Friendly , helpful, easy purchase
Friendly, knowledgeable staff. ..not at all pushy . Was assisted by Pamela and Phillip both super helpful.
Beautiful selection of sofas and quick and easy payment options.
2. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
I am very satisfied with the whole ordering procedure
Aggy Nowicka was ,very, very helpful.
She made the whole procedure so easy.
She explain the furniture fully.
She demonstrated the rise and lift chair.
I am very satisfied with all her help
Thank You
2. februar 2026
Svar fra Sofology - Cardiff
Thank you for this great review Dianne
Svar fra Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We liked the layout of the store but…
We liked the layout of the store but more importantly, Phillip who dealt with our order was extremely pleasant and easy to chat to. He was very knowledge regarding the products in store, a credit to Sofology!
1. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Phillip. Have a great day 😊
Excellent Customer Service and great choice
Great choice of sofas and excellent customer service from the minute we stepped inside the door. Antonella was very attentive but also gave us time and space to look around by ourselves. She was knowledgeable and friendly and gave excellent advice when choosing our sofa. Overall a great experience.
28. januar 2026
Svar fra Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Svar fra Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
In store experience was brilliant
In store experience was brilliant. Leigh in Newport road store was so helpful and knowledgeable.
1. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you for your review. Another great review for Leigh, we will make sure to pass this on! Have a nice day.
Svar fra Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We were made very welcome,the staff are…
We were made very welcome,the staff are very friendly and informative, service was great.
31. januar 2026
Svar fra Sofology - Cardiff
Thank you for sharing your experience Philip
Helpful staff no pressure to buy was a…
Helpful staff no pressure to buy was a good experience will be visiting again. A good range of furniture at excellent prices .
28. januar 2026
Svar fra Sofology - Cardiff
Thank you for choosing Sofology Margaret!
Jake was great
Jake was great, very efficient service. Made the process smooth, coffee on arrival and super friendly with our 2 year old. Excited for our sofa to arrive!
31. januar 2026
Svar fra Sofology - Cardiff
Excited to deliver!
Svar fra Sofology - Cardiff
Thank you for choosing Sofology!
Amazing customer service provided by…
Amazing customer service provided by Phillip. He went through everything thoroughly. Now we patiently wait for our sofas to be delivered.
30. januar 2026
Svar fra Sofology - Cardiff
Thank you for awarding us 5 stars Mr Rizvi
Sofology Review - Phillip
Phillip was extremely patient, thorough and friendly throughout our visit taking time to explain all the details including any minor details. Thank you for making the experience stress free and calm!
30. januar 2026
Svar fra Sofology - Cardiff
This is a great review Miss Turner, thank you for sharing
Svar fra Sofology - Cardiff
Thank you for awarding us 5 stars!
Newport road sofology store…
Went to the Newport road sofology store and Phillip made us feel very welcome was very knowledgeable, he made sure we had everything needed any any extras that would prolong the furniture for as long as possible.
Overall a pleasant experience and looking forward to the delivery of the new sofa
24. januar 2026
Svar fra Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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