We decided to buy a sofa and Leigh at the Cardiff branch was very knowledgeable and helpful with our selection. We experienced an issue due to an incorrectly recorded phone number leading to delays i... Vis mer
Beliggenhet
Bytt filialUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Vis mer
Selskapet har svart
Very polite and helpful. My visit to Sofology was a new experience and a good one,staff were very helpful and informative, cannot praise them enough.
Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a la... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Storbritannia
4,8
Enestående
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Sofology - Cardiff
Hi Suzanne, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Jake was extremely helpful and knowledgeable and made the whole process incredibly simple. He was very professional and a credit to your store
4. mars 2026
Svar fra Sofology - Cardiff
Thank you for sharing your experience Becky, we are pleased to hear that Jake was so helpful during your visit!
Great experience and value for money…
Great experience and value for money purchase.Few days ago I visited Sofology Cardiff as I checked online before my visit for some “sales”.
Arrived there and the member of staff who assisted me was Anto F.
She was helpful and listened my needs for colours ,materials ,measurements, budget and use of the furnitures.
We discussed a few options as I don’t want to get confused and take a wrong decision. Next day,I returned back in the store,picked up the one I fall in love and complete my purchase.
The whole team was very friendly and approachable, warm welcome from all Jake,Eva and Anto.
Highly recommend to al!
Thank you for time and your customer service.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Cardiff
Thank you so much for your recommendation Mapia
Suite for my sweet
Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a large footstool. Dealt with a lovely lad called Jake who was not only totally professional and attentive but managed to answer all our questions with patience and good humour. Thank you Jake and Ava for her IT skills. Plenty of choice in styles and colours and it really felt like time well spent. Would highly recommend.
1. mars 2026
Svar fra Sofology - Cardiff
Thank you for this amazing review Mark :-)
Sales assistant was a great help and…
Sales assistant was a great help and gave a lot of useful tips to keep the sofa in good condition
28. februar 2026
Svar fra Sofology - Cardiff
Thank you so much for your 5-star review!
Fantastic
Stunning choices available, Jake was fantastic, he was so helpful and kind and really took the time to explain everything. would highly recommend. Thank you
28. februar 2026
Svar fra Sofology - Cardiff
Thank you for taking the time to leave a 5-star review!😊
Jake the salesman was extremely…
Jake the salesman was extremely knowledgeable and explained everything we needed to know
27. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Svar fra Sofology - Cardiff
Thank you for sharing Tim
Antonella was exceptional
25. februar 2026
Svar fra Sofology - Cardiff
Thank you for awarding us 5 stars Kelly
Sofology Cardiff
We purchased a sofa on the weekend. Jake was very helpful and informative. All staff were lovely and very accommodating of our two toddlers running around too. Highly recommend.
21. februar 2026
Very helpful staff
Very helpful staff. (Phillip)
Store needs to repair lift for disabled access to 1st floor
24. februar 2026
Svar fra Sofology - Cardiff
Thank you for awarding us 5 stars Steven!
Delivery charge was added even after…
Delivery charge was added after being told it would be free if I purchased the sofa in the shop.
So after the purchase of over four thousand pounds in the shop- delivery charges were still added!
23. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you for your feedback. We understand this can feel disappointing, especially on a larger purchase. Our delivery charge is a standard service fee rather than being linked to the value of the order. It covers the full home delivery service provided by our specialist two-person team, including transport, careful handling, room of choice placement and removal of all packaging. Keeping this as a fixed charge allows us to keep our sofa prices consistent and transparent for all customers, regardless of how much they spend. We do appreciate you taking the time to share your comments!
The chap who served us was brilliant…
The chap who served us was brilliant (Phillip) - helpful and attentive without being over powering. Very informative and covered off everything we needed to discuss before we signed on the dotted line.
22. februar 2026
Svar fra Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Svar fra Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent service
Phil was excellent, we came down last weekend to look at sofa’s and ended up going for a completely different sofa than we originally planned. Talked through with us in detail, had so much patience and really good with the kids giving them colouring sheets etc to keep them entertained.
Lovely in the shop overall, such a good range of sofa’s. Answered every question I had (a lot) nothing was to much trouble for him. Thank you so much!!
21. februar 2026
Svar fra Sofology - Cardiff
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
I came to know about this company…
I came to know about this company through a friend who had previously purchased from it. The quality and elegance are truly visible in all the products and this is a sign of the experience of this company and the very good treatment of the staff with the customers is worth mentioning.
12. februar 2026
Svar fra Sofology - Cardiff
Thank you for this great review Mr Nokhasi
Very helpful staff leave you alone to…
Very helpful staff leave you alone to look around
13. februar 2026
Svar fra Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Wonderful experience
Wonderful experience, I didn’t catch the ladys name a blond polish young lady. Super helpful, friendly and all round superb customer services. Very positive shopping experience.
14. februar 2026
Svar fra Sofology - Cardiff
Thank you for sharing your experience Stephen :-)
Svar fra Sofology - Cardiff
We are pleased to hear this :-)
The only sofa shop where we weren’t pressured or followed by sales people
It was very refreshing to be welcomed by Jake, given general information about options etc and then be left alone to look around without being followed or pressured by sales people. When we found a sofa we were interested in , Jake guided us through the purchase . Would definitely recommend Sofology and thank you Jake
12. februar 2026
Svar fra Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Jake and that you would recommend us! Have a great day 😊
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