Great customer service. Extremely knowledgeable about their products, whilst not being pushy. They help you decide rather than coerce you into a sale, which is refreshing.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Vis mer
Selskapet har svart
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Vis mer
Selskapet har svart
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Storbritannia
- 0344 863 9043
4,8
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kim was brilliant
Kim was brilliant! Me and my partner had looked at soo many sofas and just could not make a decision, but with the gentle guidance and suggestions from Kim we were finally able to choose. She assisted us with the order and double checked we had made all the right selections. Thank you Kim.
23. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
I had a fantastic experience purchasing…
I had a fantastic experience purchasing [sofas) The customer service was exceptional — the staff was friendly, knowledgeable, and took the time to explain every detail about the product. They patiently answered all my questions and made sure I felt confident in my purchase. It’s rare to find such attentive and professional service these days. I highly recommend [Sofology] for anyone looking for quality products and outstanding support. I’ll definitely be returning for future purchases!
22. mars 2025
Svar fra Sofology - Birmingham
Thank you for sharing your experience! We're delighted you enjoyed purchasing your sofas and received great service from our team. Your kind words mean a lot, and we appreciate your recommendation. We look forward to welcoming you back for future purchases. Thanks again for choosing Sofology!
Great customer service
Great customer service from all the team in particular Sayed was a great help in us choosing our sofa and helping us with queries. Definitely recommend going to Sofology in Highgate as it is a much better store overall customer service and experience.
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Birmingham
Thank you for your wonderful feedback! We're thrilled you had a great experience at Sofology Birmingham with Sayed's help in finding your perfect sofa. Your recommendation means a lot, and we can't wait to welcome you back to our Highgate store!
Maz was brilliant all round
Maz was brilliant all round. He never rushed us. He explained all the questions we asked in full detail. He showed us all of our options available. Very happy with the service. I will definitely come again. We purchased a corner leather sofa bed. Very happy
23. mars 2025
Svar fra Sofology - Birmingham
Thank you for your feedback! We're glad to hear you had a positive experience at Sofology Birmingham and that Maz was helpful. It's wonderful that you're satisfied with your new corner leather sofa bed and the service provided. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back! If you have any questions, feel free to reach out.
Great salesperson(Saj)
Great salesperson(Saj), went out of his way to help meet my requirements.
23. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this and we will pass this along to Saj!
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sajaid. Have a great day 😊
I went to a Sofology 3times in total…
I went to a Sofology 3times in total each time the staff were really helpful .The reason being I have limited space to the entrance of my property,..Ishmael and Maz went. above and beyond to help me ,until today when I purchased the sofa I loved .Thanks to both of you
19. mars 2025
Svar fra Sofology - Birmingham
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto both Ishmael and Maz. Thank you for taking the time to leave a review 😊
Svar fra Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!
Maz was superb in finding the right…
Maz was superb in finding the right sofa. If in doubt, please ask for him
16. mars 2025
Svar fra Sofology - Birmingham
Thank you for this great review Murtaza :-)
Svar fra Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Svar fra Sofology - Birmingham
Thank you so much for taking the time to leave us such a wonderful review. Your satisfaction is our top priority, and it’s great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Our New Sofa and Chairs
Just bought our sofa and two chairs from Sofology in Birmingham store. The store is located in a retail park with other furniture stores. Having shopped around, the Sofology furniture met our needs. The price and the quality is very good. We were looked after by Saj, who gave us very useful guidance regarding the structure, the fabric, size etc of our chosen pieces. Looking forward to our furniture arriving in a couple of months time.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Birmingham
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the perfect sofa and chairs at our Birmingham store. It's wonderful to know that Saj was able to provide you with helpful guidance on your selections.
A very pleasant and satisfying experience
The sales assistant Maz was extremely helpful and knowledgeable..but not pushy, , also he and all the other staff were very pleasant and friendly. we were offered a coffee( which I gladly accepted )
A very welcome experience , thank you
9. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Informative
They explained in detail what we are getting with the sofa and the salesman Maz was very informative.
2. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ismail was a great help purchasing our…
Ismail was a great help purchasing our sofa and went the extra mile to arrange for adjusted delivery options! Very satisfied by his help!
4. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kimoy was absolutely brilliant
Kimoy was absolutely brilliant - super knowledgable about all of the products, patient when I was making my mind up and all round excellent customer service. Fabulous.
1. mars 2025
Svar fra Sofology - Birmingham
This is an amazing review Anna, thank you for taking the time to share!
The customer service from Kim and team
The customer service from Kim was brilliant and that's why I came back to purchase the sofa. She took the time to be detailed and show me all options to help with my mobility issues. All the staff were welcoming and attentive. Great team at this store.
2. mars 2025
Svar fra Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff don’t tell you about the right…
Staff don’t tell you about the right discounts available plus too many hidden charges like the EXCESSIVE DELIVERY CHARGE AND NO WAY OF GETTING OUT OF IT 😤😤😤
Also no real rights to cancel etc.
My experience wasn’t very good, after leaving I felt like I dealing with a “back street” outfit!!!
22. februar 2025
Svar fra Sofology - Birmingham
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Niyaz was helpful
Niyaz was helpful, very patient while we were making our choices! He had a nice relaxed approach & came across as a polite young man 👍🏽
22. februar 2025
Svar fra Sofology - Birmingham
Thank you for this great review Paul we really appreciate it.
Svar fra Sofology - Birmingham
Thank you for this great review Miss Ismael
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