Sigma Sports - Wilmslow Anmeldelser 

64
TrustScore 4.5 av 5

4,7

Beliggenhet

Bytt filial

27 Water Lane, SK9 5AB Wilmslow, England, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great bike shop , great website ! Probably the best bike website around here ! From the moment I ordered the bike and put a deposit down to the correspondence by email and phone was top notch and pur... Vis mer

Vurdert til 5 av 5 stjerner

Quite simply the best bike shop I’ve ever used! They always respond to queries promptly, goods are delivered on time and the staff are consummate professionals with good product knowledge.

Vurdert til 5 av 5 stjerner

I was looking for a new bike computer and Sigma Sports had the best deal. Ordering was quick and easy and it arrived promptly. Very happy with the experience.

Vurdert til 5 av 5 stjerner

Ordered a pair of shoes online to collect in store, received email confirmation they were ready. Arrived at the Wilmslow store, to be greeted by a young guy who was pleasant and extremely helpful,... Vis mer


Informasjon om virksomheten

  1. Sykkelbutikk
  2. Butikk med sykkeltilbehør
  3. Løpeutstyrsbutikk

Skrevet av virksomheten

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Skrevet av virksomheten

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Kontaktopplysninger

  • 27 Water Lane, SK9 5AB, Wilmslow, England, Storbritannia

  • 01625 365223

4,7

Enestående

TrustScore 4.5 av 5

64 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(64)

3 303 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

An excellent well priced bike repair.

I used Sigma Wilmslow’s excellent bike repair service after realising my DIY skills were never gonna fix my bottom bracket! From initial enquiry through to drop off, comms during the repair and pick up, the whole experience was excellent. During the repair Sigma identified a few other issues and outlined some essential and optional repairs, their costs (v reasonable) and added these. I didn’t feel pressured by pushy sales people or patronising / intimidating mechanics (as I have done before in other bike shops). Throughout they were friendly, professional and did an excellent job, at a very fair price. Thank you.

23. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ordered a pair of shoes online to…

Ordered a pair of shoes online to collect in store, received email confirmation they were ready.
Arrived at the Wilmslow store, to be greeted by a young guy who was pleasant and extremely helpful, fitted new cleats to the shoes without being asked, and was happy to chat about cycling whilst I was trying them on .

22. juni 2026
Vurdert til 5 av 5 stjerner

Visiting your Wilmslow store to collect…

Visiting your Wilmslow store to collect my order of shoes and speedplay cleats today 11/6/26 the offer of fitting made previously by Paul caused consternation as staff in shop hadn’t done before, but credit to Lizzy who simply got on with it and a short time later she’d finished and talked me through the adjustments that could be made. Great service Many thanks , Bruce

11. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Friendly and knowledgeable staff who…

Friendly and knowledgeable staff who really put me at ease as I got used to clipless pedals for the first time, and tried on a swimming/triathlon friendly wetsuit in order to find the right size due to struggling to find an appropriate size online (as a heavy-chested and petite woman).

16. mai 2026
Vurdert til 2 av 5 stjerner

Poor customer experience.

We ordered 2 bikes, only to be told 2 weeks later that one of the bikes wasn't available from Trek, so we had to cancel the order and search for the same bike which we found £600 cheaper elsewhere. When I came to collect my bike there were slight scratches on the paint work. The bike wasn't correctly handed over, the tyres weren't holding thier pressure and the travel on the brakes is excessive. I phoned the shop and explained this and they offered to rectify, however we live 90 miles away..I have now booked the bike into a local Trek dealership to rectify. I also think the 10% deposit for my partner is trek helmet was not taken off the final invoice, however due the complications of cancelling her bike order we couldn't confirm this with the shop before we left. In conclusion not a good experience..

23. mai 2026
Logoen til Sigma Sports - Wilmslow

Svar fra Sigma Sports - Wilmslow

Hi Ian,

Thank you for taking the time to speak with me directly about your experience. I appreciated the opportunity to discuss your concerns personally, and I’m aware that we’ve already started to address a number of the issues you raised.

I’m genuinely sorry that your experience with us fell below the standards we expect to deliver at Sigma Sports Wilmslow.

Regarding the cosmetic issue you mentioned, my understanding is that the marks on the frame were not scratches caused through use or handling, but imperfections within the paint finish itself. These were highlighted during the handover process, and a replacement bike was offered by the sales colleague assisting you at the time. However, I understand that you did not wish to pursue this option.

In relation to the tyre pressure, the bike was supplied with a tubeless setup. As discussed on our call, I believe the loss of pressure was likely due to the tyres being newly set up tubeless and the sealant still settling within the system, which can occasionally result in some pressure loss during the initial period of use.

Separately, you raised concerns regarding the amount of brake lever travel. Whilst the team offered to inspect and rectify this in-store, it was recognised that returning to us was not practical given the distance involved. As agreed, we are covering the costs associated with having this work completed by your local Trek retailer.

The helmet deposit has also now been refunded following our review of the order.

In relation to your partner’s bike, I completely understand the frustration and disappointment caused by the cancellation of the order. Having reviewed the circumstances, we recognise that we could have managed this process better. Whilst there were supplier availability issues that were not entirely within our control, I recognise that your experience was with Sigma Sports and ultimately it was our responsibility to manage the order and communication effectively. For that, I apologise for the inconvenience this caused.

I would also note that, as a courtesy, both bikes were brought into our fitting room prior to collection for sizing checks and setup adjustments to help ensure they were fitted appropriately for both riders.

Thank you again for taking the time to speak with me. Whilst I understand your disappointment, I hope the actions we have taken demonstrate our commitment to resolving the concerns raised and delivering the level of service our customers expect.

Kind regards,
Hugo (Wilmslow Store Manager)

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