Thank you shop Humm So far so great !!! I'm a new customer and had a lovely experience chatting online with Thales L, Excellent staff member !!! Thank you for all your help
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... Vis mer
Selskapet har svart
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... Vis mer
Selskapet har svart
Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Kontaktopplysninger
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a great experience with Humm
I had a great experience with Humm. Applying for and using the store credit was very simple.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Humms are the best 🙌🏼
Humms are the best 🙌🏼, I was approved in just two days. A very big thank you to these incredible teams
9. juli 2026
Anmeldelse skrevet uten oppfordring
Approved for credit and sent back to…
Approved for credit and sent back to the retailer page , i thought i needed to comolete purchase , i contavted customer support and Thales L of the humm team helped me to understand that the item had already been purchased and I would receive emails confirming this , Thales L was very helpfully, the confirmation email came through and I'm very happy with humm service and customer care.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Great customer service
15. juli 2026
Anmeldelse skrevet uten oppfordring
Humm
Great help and assistance today from HUMM’s Mejoui S
15. juli 2026
Anmeldelse skrevet uten oppfordring
Thank you shop Humm
Thank you shop Humm
So far so great !!!
I'm a new customer and had a lovely experience chatting online with Thales L,
Excellent staff member !!!
Thank you for all your help
14. juli 2026
Anmeldelse skrevet uten oppfordring
I am very grateful for your service
I am very grateful for your service. I was able to resolve my issue quickly and promptly with your help.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Humm make it very easy and have…
Humm make it very easy and have excellent service and fast Approval thank you.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Zelda,
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was disappointed with the overall…
I was disappointed with the overall customer service. While speaking with the agents was positive, the customer team who handled my contract was poor. After purchasing, I discovered a 40 euro setup fee and high interest rates. Consequently, I paid off the loan the same day using other means. I was also refused a refund for the setup fee despite explaining and attempting to resolve issue, found response dismissive and patronising
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Lorraine,
Thank you for taking the time to share your feedback.
We are pleased to hear that your interactions with our customer service agents were positive, although we are sorry to learn that your overall experience did not meet your expectations.
As mentioned in our previous replies to your email, the agreement in question was not in fact cancelled and therefore the initial €40 application fee remained as per terms and conditions of the agreement.
Quotes for the terms on offer from any of our retailer partners ahead of your purchase can be found through shophumm.com/ie/.
You can also review our loan agreements ahead of making a purchase on our website at https://www.shophumm.com/ie/important-information/.
All applicable fees are disclosed to the customer in the draft of the agreement emailed prior to finalizing the purchase.
We are sorry that you felt our response to your enquiry was dismissive, as this is never the experience we aim to provide. We take comments regarding our service seriously and will review your feedback with the relevant team.
If there is anything further you would like us to look into, please contact us directly at contactus@shophumm.com so we can review your concerns in more detail.
Kind regards,
Humm team
Smooth experience and helpful customer support
Overall, I had a positive experience with Humm. The application process was straightforward, and the communication was clear. The service was easy to use, and my questions were handled professionally. I appreciate the simple and convenient experience.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Dena,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had an issue with humm login
I had an issue with humm login and password and contacted an agent Connor J, he was absolutely excellent in resolving this issue for me quickly and efficiently.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Stephen,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Terrible customer servivce!
Terrible customer servivce!
I received an email advising that my details weren't correct and it has all been updated. I asked what was incorrect and to please call me. They refused to tell me unless I provide security info. Security info provided. I received the same template response about information changing but not actually answering my query or picking up the phone to call me. Horrendous.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Patrick,
Many thanks for your feedback.
We are sorry to hear you had an unfavourable experience with us. We take your feedback seriously and would love the opportunity to understand what went wrong. Please email us at contactus@shophumm.com and our management will review your case.
Kind Regards,
Humm team
Svar fra humm Classic
Hi LJ,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great fast service.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Ann Marie,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Mejoui S is superb very accommodating
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi there,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Mejoui on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L customer support - Excellent
Dealt with Thales L on customer service support. I found them very help. thank you!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Rachel
Thanks for leaving us your 5-star review!
Great to hear Thales was able to assist you with your query to a high standard.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Accoutn locked
I had an issue accessing my account, and Thales L. was extremely helpful. He provided very detailed information and was always willing to assist in resolving the issue. His support was professional, prompt, and greatly appreciated.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Joao,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
HASSLE FREE APPLICATION
ALL DETAILS ARE SAVED SO LESS HASSLE UPLOADING NEW DOCUMANTATION EVERY TIME YOU APPLY
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi there,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Am ever thankful to Thales for clear…
Am ever thankful to Thales for clear all my doubts regarding that. I appreciate you.
Thank u so much
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Saikumar,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Thales delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L very helpful over customer…
Thales L very helpful over customer service live chat
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra humm Classic
Hi Klara,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.