Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered and received the Cayman glasses with prescription brown lenses. Quality and prescription were spot on. The brown lenses make everything outdoors pop. Especially the golf balls and tennis balls... Vis mer

Vurdert til 1 av 5 stjerner

Placed and order to try these glass 15 days free and either send them back or keep them then they charge you the 15th day. I was charged the 2nd day after ordering. Order status hasn't changed only sa... Vis mer

Vurdert til 3 av 5 stjerner

I dislike the shady business practice of selling us a free replacement gimmick. $30 is not free replacement, and to be quite honest you're basically paying what the cheap glasses are worth. I will co... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Skrevet av virksomheten

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Kontaktopplysninger

3,0

Middels

TrustScore 3 av 5

524 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 29 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

They dont tell you that when the cheap…

They dont tell you that when the cheap glasses break its half what you paid in processing to get them replaced. Glasses are the same quality as what you get at 7/11 for 10.00

15. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

On our website at http://protect.shadyrays.com/, you'll see two options for replacing your shades. Under our Lost & Broken guarantee we replace your shades up to two times no matter the reason. We just ask you pay that processing fee. Under our Lifetime Craftsmanship guarantee, we will replace your shades for life if you ever have an issue with those that should not occur with normal use. Under the Craftsmanship replacement we are happy to cover that processing fee for you. Details regarding our Policies and Fees can be found here: https://shadyrays.com/pages/protection-programs

Vurdert til 5 av 5 stjerner

I've been a loyal Shady Ray customer…

I've been a loyal Shady Ray customer for nearly four years, and I can confidently say these sunglasses are top-notch. Recently, I encountered an issue with the blue tint on the lenses, and the customer service team went above and beyond. They replaced the pair at no cost and shipped it out the same day, which was an incredibly refreshing experience. It's rare to find a company that stands behind its products the way Shady Ray does. These sunglasses are high-quality, durable, and backed by excellent support. Thank you for the solid product and service!

7. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not real happy

I appreciate taking care of the original problem,very satisfied.However trying to recover some costs which I understand you offer a pair of glasses which are very nice but bluelight clear lenses don't help me.Whats the fix? Not happy regular customer.

6. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

SCAM ?

They tell me my sunglasses have been delivered twice now and nothing has been delivered.im not trusting this company

31. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am absolutely blown away by my Shady…

I am absolutely blown away by my Shady Rays sunglasses! The moment I put them on, I knew I had found my new favorite shades. The quality, style, and functionality are truly revolutionary.

The frames are incredibly lightweight, making them perfect for all-day wear. The polarized lenses provide crystal-clear vision, reducing glare from water, snow, and glass. The clarity is stunning!

What sets Shady Rays apart is their commitment to durability and sustainability. The frames are virtually indestructible, and the eco-friendly materials used ensure a guilt-free purchase.

Style-wise, I've received countless compliments on my shades. The sleek designs cater to any face shape, and the variety of colors ensures there's a perfect pair for everyone.

Shady Rays' customer service is top-notch, with friendly and responsive representatives.

If you're seeking exceptional sunglasses that combine style, quality, and innovation, look no further than Shady Rays. Trust me, your eyes (and the planet) will thank you!

Pros:

- Exceptional quality and durability
- Stunning polarized lenses
- Eco-friendly materials
- Stylish designs
- Outstanding customer service

Cons: None!

17. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Thank you for the review of our shades! We appreciate the nice feedback!

Vurdert til 5 av 5 stjerner

Cool glasses, great warranty and feeding the hungry

As long-time customers, my husband and I started purchasing Shady Rays sunglasses when they were a startup company. Our collection of Shady Rays sunglasses is extensive. Both my husband and I have the new Barstool Sunglasses. Yes, they are cool (no doubt), but most importantly, they help us keep our eyes safe and free of debris. We have been wearing them when riding 4-wheelers ,UTVs and, most recently, when removing our and others' downed trees from the Hurricane Helene storm. The coverage is incredible and much-needed for the work that we are doing. Thanks for having such great sunglasses and for being a great company.

3. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lost/Broken Replacement

There lost/broken replacement program has come in handy for me many times and I really appreciate the fact that they will replace the shades I love at a fraction of the price! Submitting a replacement request is seamless and quick and I have my new pair within a few days.

22. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Warranty replacement costs

Warranty replacement costs as much as I paid for them

17. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Hey Edward! We work really hard as a brand to stand behind our product as much as possible, as our mission is truly to solve the problem of losing and breaking sunglasses! Not only that, but we want to make it easy for people to process these claims.

As you might imagine, there are high costs to replace quality polarized eyewear, process those orders, and ship to each customer quickly. Our goal of the processing fee is to help offset that cost so that we can continue to offer what we hope is the best protection program available anywhere. As costs increase such as postage to ship orders we do need to consider occasional increases in price, but we have held that down over the last decade.10 years ago this cost was $8.89 and we are proud that today VIPs can process replacements at just $11.89, only $3 over our original price. Our starting price is $16.89 for non-VIPs (which is anyone who has only placed one non-replacement order). Just one additional purchase puts you into VIP and gives you the $11.89 replacement fee. We want to keep this program attractive for you while setting us up to be able to continue to offer such strong protection! If you feel the damage was a result of a Craftsmanship Issue, please reach out and let us know.

Vurdert til 5 av 5 stjerner

Love the durability of Shady Rays!



⭐⭐⭐⭐⭐

I’ve been using Oakley sunglasses for years while working outside almost exclusively, and while they are high-end, I found that they just couldn’t hold up to my rough treatment. The lenses scratched, and I even managed to break a couple of pairs again I am rough on my sunglasses.

Last year, I decided to give Shady Rays a try and ended up buying four pairs—one for my van, one for my service truck, and two backups. I have to say, I’m really impressed! They are much more affordable than Oakleys, yet they have outperformed them in durability. I use polarized lenses since I’m outside 98% of the time, and I’m happy to report that my Shady Rays look brand new with no scratches, despite my rough handling. I often lay them on the dash, toss them into the seat, or even drop them on the floorboard, and they’ve held up beautifully. The backups are still in their boxes, just in case!

We’re planning a trip out west soon, and I’ll definitely be picking up a pair of Black Ocean Pro Polarized (Blue lens) for that adventure.

I can’t say enough about the quality and affordability of Shady Rays. I highly recommend them to anyone looking for reliable sunglasses that can withstand a tough lifestyle!

7. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I came across Shady Rays back when they…

I came across Shady Rays back when they had first started. I ordered my first pair in 2020 and since then have ordered many more. Out of all the pairs I’ve had I’ve lost them all. I’ve replaced them once before a couple years ago. Well this week I looked I inquired about getting another pair after a year without any. The particular model that I had was discontinued. I thought I was out of luck but they gave me the option to select another pair from the catalog. I then remembered why I had even purchased from them in the first place. The customer service was ELITE. The speed in which they work is also amazing. It took less than 24 hours after multiple back and forth emails to get it all situated. Thank you to Jasmin and Ashley!!! You guys rock!!! I highly recommend.

29. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Shady Rays ROCKS quality and in…

Shady Rays ROCKS quality and in customer service. I've had a few pairs break, the more delicate metal framed ones and they always have quickly responded and sent replacements. I recently ordered several new pairs and one had a defective right lenzs which distorted the view, they had me photograph it and I'm awaiting the FREE of shipping charges replacement!

8. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Thank you for the kind words! Happy you enjoy the shades!

Vurdert til 5 av 5 stjerner

Shady rays for life!

There was a little bump in the road to start, but customer service handled it so well! I also broke my pair (stepped on) after only like 3 months of having them, and it was super easy to get a new pair and shipping is pretty quick. I love their styles and want to try out the snowboarding goggles too. I'll forever stay with this company for their great quality, reasonable price, guarantee and amazing customer service!

17. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Glad we got things sorted out for you!

Vurdert til 5 av 5 stjerner

Delaminated glasses

Previous review left bellow for transparency. Shadyrays reached out and sent a pair perfect pair of sunglasses. After contact was made, customer service was pretty solid. Am happy with my order.

Original review

"I ordered a mystery pair, I wanted to see if the shades were actually good quality without spending full price.

However the pair I got, one of the lenses was already delamination. Making it effectively unusable. I sent an email to customer service along with pictures at the end of last week. They have not responded.

In my opinion stay away from this company!"

28. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Hey There! Sorry those shades arrived in that condition, shoot us a DM on Facebook or Instagram and we will have a new pair sent out!

Vurdert til 1 av 5 stjerner

Frame cracked if prescription is high due to lens thickness

The frame quality when it comes to prescription eyeglasses is very poor. I ordered one pair and they cracked below the left eye lens after 6 months. I sent them to repair and they lasted a month or so. After almost 2 months of being at their optical department, they cracked again on the same spot. I though I'd use them for regular sunglasses, but I owned some random pair of sunglasses from a random Chinese company on Amazon, and they looked perfect. I think it has to do with the fact that the prescription on my left eye is high and the lens is too thick for the frame to hold it. Very disappointing but that's life.

25. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Just a shout out


Just a shout out . I am 52 and an avid golfer over the years I have spent thousands of dollars on Oakley. Tired of spending so this year I saw your ad on a nascar race I was watching and decided to give them a try . Well I must say I will not be spending 200 a pair no longer your glasses so far are amazing. I am gonna purchase the vapors also and I will be spreading the word in my golf leagues and my track and golf teams that I coach. Keep up the good work and don’t raise prices. I will be spreading the word

22. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service

The first pair of replacement glasses I ordered got lost in transit, so within two days of contacting them, a new pair were put on rush, sent out & we received them within three days!! Very impressed!

10. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Customer service is not good!

First off, I have been a Shady Ray's customer for many years. Life happens and I have had to pay for shipping of replacements, my fault so not mad. I have also had warranty issues and up to this last week never had an issue. This time I have reached out via the website and with pictures the warranty was handled quick. The problem is the link they sent showed $0.00 for the replacement and it does not show completed on their end. I have reached out repeatedly via email and text. No real person to talk to!!!! I have yet to get a response from my email request and the text will reply after 24 hours and when I respond within a minute or two no response for another day or 2 asking for the same info I gave them before. Not sure what is going on with their company this go round. It is unfortunate cause I feel the glasses are good for the price and, used to be good warranty.

13. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Warranty is a joke. Bought 2 pairs of shadyrays about 5…

Bought 2 pairs of shadyrays about 5 years ago. With the lifetime warranty, that's a bunch of baloney. Had a pair in my truck, went to put them on and the earpiece broke,tried online replacement only to be met with jumping through hoops a4i et phone home on the frame could not find,but hey 20% off purchase over $60.00 that not going to happen in to the garbage they went,stick your glasses where the shadyrays doesn't shine.

16. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Shady Rays

Hey there! Sorry your experience went the way it did, if you want to reach out via social media and share some photos of the damaged shades we can see if they are eligible for replacement under our craftsmanship warranty!

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