PLDT Anmeldelser 1 324

Our PLDT prepaid fiber stopped working and they sent a technician to replace the modem and re-activate our service.

At that time, our prepaid load was reset to 7 days, despite having paid for multiple months upfront.

Despite PLDT agreeing to the mistake, they have been unable or unwilling to fix it.

PLDT has the worst customer service. Waited hours to be assisted only to have my chat ended without resolving the problem. The agent ended with “ I will create a ticket” without giving me the ticket and ending the chat without any solution.

IF I WERE TO GIVE THIS COMPANY LOWER THAN A 1 STAR REVIEW I WOULD SOBRANG LALA NG SERVICES NILA HALOS PAPATAYIN KA SA STRESS! SINASABI NILA ANG TECHNICIAN AY DADATING TAPOS AT THE END OF THE DAY WALA PADIN! HINDI SILA NAKIKINIG SA COSTUMERS NILA!!!! POOR SERVICE LAGI MAWAWALAN KA NG INTERNET FOR 3 TIMES PER MONTH TAPOS MAAYOS NILA YAN BY THE END OF THE WEEK! THIS COMPANY'S SERVICES SUCKS I WOULD SUGGEST TO OTHERS NA WAG NA KAYO MAG PLDT!

If your internet is in trouble you need to call twice a day to follow up but no one technical come to fix. until now i waited from sept. 16 but it never happen to fix it. Very very very disgusting PLDT!!!!!!!!!! i DON'T recommend this wifi to all my family, colleagues and friends. bery terrible experience!

Pathetic suck it up! Ang infractructure kasi sub standard.When theres Typhoon, nawawalan ng connection.I hope there are proud of thier feacal services to paying public.When you reported it Boot AI ang sumasagot..mga idiot😡😡😡 kahit electrician and techician lahat putcho putcho.Maluge sana kayo.

PLDTWIFI pinaka walay ayosa tanan!!! nawala ang internet namo Wednesday, nanawag ko sa cuatomer service nla sayo sa buntag sa huwebes pasalig nga arion enig hapon sa huwebes pero wala juy naabot nga mangayohay!!!!nanawag na pud ko niingon na pud bernes, pag bernes wala na puy naabot nanawag na pud ko niingon na pud sabado, hangtod naabot ug pasalig sa domingo ug lunes hangtod krn martes wala gyuy naabot mga inatay!!!!ug maka putol 24hrs ra pero sa servisyo nla sa ilang customer mag siga ang kalimotaw paniaabot sa mga saad sa mga giatay nga ayuhon na naana ang jo sa mangayohay kay naanay ticket ka fistea!!!!mka dismaya pag au!!!

AWIT PLDT ANO NA? WALA PANG 1 MONTH REPAIR AGAD? ANG TAGAL NA NGA NG PAG KABIT NYO DAMI PANG ABERYA!!!!!!! WALANG PAGBABAGO BULOK PARIN KAYO!!!!

Our wifi has been going on and off for the past months. Whenever this happens, we always report it immediately to their customer service team. However, despite multiple complaints, their service has only continued to worsen. Imagine the inconvenience their poor service has brought us and we still have to pay full price. Not even small compensations were provided for how bad their services have been and we, customers, always have to put up with their incompetence.

Very unresponsive webpage, very hard to navigate, and always have an issue with it that you can't even do anything. Honestly a HUGE waste of time.

I experienced a pain in the ass caterpillar slow internet for a whole month last August and it affected my job. I lost some of potential projects because I wasn't able to finish my tasks due to their slow internet service.

I asked for a refund or even a bill adjustment for the inconvenience they caused but they did their best ignoring my request. They would end the chat once I bring that up and then they have the audacity to call me when I didn't settle my bills on time!!! F U PLDT!!!

If you're looking for a fast and reliable internet connection don't choose this trash company it's very slowwwwww like a snail lol

Worst customer service I have encountered. They just say that they escalated it already but don't provide any time frames or any real resolutions. They don't even peovide any compenstion and keep on insisting that the bill adjustment of the days that their service is already a compensation.

I’m very disappointed with PLDT’s internet service. The connection is extremely unreliable—it often disconnects without warning, and even after restarting the modem multiple times, the problem persists. Customer service isn’t helpful either; you get long waiting times and no real solutions. Considering how much we pay every month, the service is not worth it. If PLDT cannot provide stable and consistent internet, customers like me will have no choice but to switch to another provider.

UNRELIABLE INTERNET. ALWAYS HAVE ISSUES AND REPAIRS AND RESTORATIONS TAKES A WEEK OR MORE

It took too long to fix the concern. Not recommended.

Not recommended. Absolutely garbage, just Philippines WIFI in general is an absolute waste of money. Using SMART data is actually better, rare slow connection and almost no timeout. PLDT on the other hand, is straight up frustrating to use. When we first subscribe to PLDT fiber(2019), it was going smooth for the whole week, then after that it started having slow connection problems, however this is very rare. Fast forward like 3 years(~2022), slow connection became more and more common, also timeout happens from time to time too. However, simply searching in any browser "PLDT + any words that tells badly about their connection" seems to fix it. But that didn't last long, 2023-now, PLDT has been a waste of money. Speedtest are fake, its good for the first run, but after, its just the actual speed. Also, they seem to hate it when you spam speed test. They'll slow down the internet connection even more. And, btw, we got a booster, not just your typical fiber plan. But the booster makes no difference at all. I wish there's a great company who wouldn't try to control Philippines telecom so we can actually have a good connection.

I'm extremely disappointed with PLDT's service — their response is painfully slow, the staff lack professionalism, they make empty promises, and the overall service is consistently unreliable.

PLDT has continuously disappointed us with their poor customer service and internet connection. In the middle of July, our WI-Fi was cut off during the typhoon. However, after three weeks and constantly notifying the agents in charge, there was no change. This issue was fixed early August. But after that, our Wi-Fi gets cut off on random dates with no plausible reason. Not only that, but it would take hours or a phone call to the company, and even then the issue wouldn’t be resolved. And now, on August 30 and the past weeks of August, our Wi-Fi has constantly been cut off at random hours and this issue still hasn’t been solved.

PLDT engages in a FRAUD/SCAM. I increased my WIFI to 500mpbs it's been more than a year and after more than 20 complaints I still on most days average between 80 to 250mpbs. I am being charged for 500mpbs, but have never received it. I tried to reduce to 300mpbs, but am being told I would need to pay a cancelation fee and start a new two year contract. PLDT can't fix there issue, but wants me to continue paying for there problem or cancel and pay a termination fee and then start a new contract. I believe that's called ESTAFA in the Philippines. I highly recommend people to research other companies before selecting PLDT.
customer service is the worst. MOST OF MY COMPLAINT TICKETS ARE CLOSED WITH NO ACTION TAKEN. PLDT should be investigated for defrauding customers.