PLDT Anmeldelser 1 324

Worst costumer service in PH, I have been waiting for days for someone to come to our house and fix our wifi but no one comes????? I cant play may favorite games i can't have entertainment if i don't have wifi, and PLDT just needs to send 1 person 1 PERSON TO COME TO OUR HOUSE!!! BUT WHY DOES IT HAVE TO TAKE SO LONG!??!?!!??!?? ITS JUST MAKING SONEONE TO GO TO OUR HOUSE AND FIX OUR WIFI WHAT THE BIG DEAL THAT WE HAVE TO WAIT SO LONG JUST FOR SOMEONE TO COME TO OUR HOUSE. Its jist sending someone why the wait????? Menn this problem should be on the news since a lot of people use pldt

They messaged me yesterday to reboot my router so I would have WiFi…. I’m thinking they might have wireless routers now, which if they do I’m ready to upgrade. BUT SINCE I HAVE TOLD THEM AT LEAST 5 TIMES AFTER WAITING TO CHAT FOR HOURS AT A TIME THAT A TECHNICIAN CUT MY WIRES WITHOUT COMING TO ASK ME IF I HAD PROBLEMS WITH MY LINE!!!! AGAIN THIS MORNING THEY SENT A MESSAGE SAYING THAT THEY ARE HAVING TROUBLE CONTACTING MY ROUTER!!!!! NO SHIT, YOU CUT MY WIRES AND BLAMED THE CUT WIRE ON A TYPHOON THAT HAPPENED WAY BEFORE YOU CUT MY WIRE! AFTER THE TYPHOON I HAD A SIGNAL! IT SUCKED AS USUAL BUT THAT IS NORMAL! Cutting wires doesn’t improve signal strength.

We've been using PLDT for almost 7 Years, the first few years we used it was very good and decent, also reliable when it comes to handling lots of devices at the same time. But after they upgraded the model we bought it suddenly got worse, and we couldn't even connect our old devices forcing us to buy new devices, i really hoped they would fix it when we called them, but even giving assistance took them a long time, I remember it being around 5-8 days before they're able to come and fix the issue. At the end we didn't get any changes, the internet is still bad, now from having the best internet we've been tried. From having the worst experience of it. And currently as I posted this, I am trying to download a 9mb application which I actually taking 50minutes to download?? It's sad but I am starting to to lose trust to this software company. The more technology it gains, the more the models it upgrades, the more it gets even worse. Now I hope they just stay on the older model until they made a version as reliable as the old one. Typing this took less time than posting the review itself. The internet is currently extremely poor.

I HATE THIS STUPID INTERNET I CANT PLAY MY GAMES PROPERLY WITHOUT MY WIFI CUTTING OUT MATE, IM FUMING😭😭😭😭😭😭😭😭😭😭

The Philippines' worst internet service provider.
Slower than a snail. What a disgrace for this company! MONEY GRABBER AT ITS BEST!

A “legit scammer” ISP in the Philippines means they’ll take your money and give you the crappiest internet service possible. You can’t contact them easily, and their communication feels like it’s stuck in prehistoric times.

Horrible service. Four months of no WiFi, and we’ve been paying every single month while waiting for them to fix it. At this point it’s beyond inconvenient — it’s unacceptable. We’ve made multiple calls, opened tickets, and been given empty promises with zero follow-through. No technician shows up when scheduled, no updates are provided, and we’re still being charged full price for a service we haven’t received. We’ve been more than patient, but this is ridiculous. We deserve a real solution immediately, including a full refund for the months without service. The way this has been handled shows a complete lack of accountability and respect for customers.

Right after the tino typhoon, I reported the problem to Mr. Rouem Orbase as he was our pldt agent telling him some wires are in the ground. We don't have power right after tino. I was able to contact customer service last Nov 10. They promise that the repairmen will be in our place by November 12. I waited them the whole day but unfortunately nobody has come. Called customer service again last November 13... All are promises. We paid exactly the full amount and the service is worst I ever encountered. I believe they don't have enough crew to do the job. Pldt put more crew in this island.

Very poor service!

Poor customer service and poor internet connection. I've been with PLDT for almost 3 years but lately their service is very poor, from always having a slow connection to having a very hard time communicating with their support team.

When reporting a problem, you'll have to wait for a very long time until you can speak to one of their agent, and when you do, they always saying the same script over and over again like there is a current maintenance in the area and they are currently fixing it but still the problem won't go away. Still the connection is terrible.

Trash internet providers. Guaranteed no internet connection when it rains.Customer service? They never solve anything. Just temporary repairs. If the subdivision just allowed other internet service providers I would never avail their services but they make contracts with the subdivision owners so that they leave the residents there no choice.

I contacted them through messenger, seems like they disconnect costumers because they don't know what to do. Disappointing. I'd recommend other ISP's other than this ISP.

Absolute ass. Every month there’s always a problem with it. then it takes 2-4 days for it to get fixed.

At the moment and for my sins been with GLOBE and have been with them for 13 yrs. But seems to it's a lifetime. Now for the last two weeks+ I have a telephone that cuts off when ever it likes. The internet was not working but they changed that. But it the phone they give you a job number expecting them next day and about 16.45 message will have to reschedule your visit to the next day and yes you guessed it they cancelled again for 9 times . Today I got fed up I thought i
Filled information in online with PLDT. They came back wanting my UK details diving licence this and that. So many hoops. Was thinking they want my inside leg measurement. really I thought.
If only I read the reviews on Trust pilot
The phillipines is a big Country and yet they hav 2 Telecom company's that are constantly ripping off customers every day of the week The Government should freeze all there profits for 3 months and if they don't they should be heavily responded and sent packing. Customers so pissed off with both of them.
So if you so fed up with PLDT consider the alterative is just as bad. Really in this day customers wanting a better service. Have no other to turn too. I think these two massive Company's lay of all the gimmicks like promo etc and start again. From a a EXTREMELY Frustrated GLOBE CUSTOMER.

PLDT SERVICE IS GETTING WORSE, WE LOSE INTERNET 8 DAYS AGO AND KEEP TRYING TO CALL THE COSTUMER SERVICE AND WE EVEN VISITED THEIR STORE BUT THEY KEEP TELLING YOU THAT REPORT OR F-UP DONE AND THEY ARE SCALATING THAT THE WIFI SOON BE RESTORED. UNFORTUNATELY TWICE OR MORE CALLS WITHIN THE DAY STILL WIFI NOT RESTORED.

MY PLDT UNIT BEEN REPORTED SINCE AUG TILL NOW NOT REPLACED. WHY PLDT SERVICE IS VERY POOR LIKE THEY DONT PUT AN EFFORTS TO THEIR SUBSCRIBERS?

Very poor service!!!!! As always, we're not getting the service we're paying for!!!! It's very difficult to get through customer service to report a problem!!!! We currently have no internet service and the wait time for next available agent is 40 minutes!!!

THIS IS SUCH A BAD INTERNETE SERVICE, everytime, AND I MEAN EVERYTIME I TAKE A CALL OF CUSTOMERS, I GET FAILED OFF BECAUSE OF THIS HELLY INTERNETE SERVICE, would not recommend...

Unbelievably bad customer service. Wow. It's like they really don't care about the customers.

Chatting with support on facebook messenger and it was like chatting with a 10 year old, who had a script to address a problem that wasn't my problem. He kept saying what my problem was, that wasn't my issue at all. And then created a 'ticket' for an issue that wasn't my issue and then auto canceled the chat communication. I'm paying for up to 500mbps, and have only ever got 98 mbps, since the day of install. He kept saying my issue was a 'temporary network outage.' Implying that I had no internet at all. Completely terrible.

PLDT is a disgrace to internet user like me. It keeps on shutting down without notice. It takes 2 to 3 days before its running again. Is PLDTmaking money out of peoples miseries? In this day and age where almost everything is connected to the internet there must be a score below zero.