PLDT Anmeldelser 1 324

Been 5 days no internet connection and up until now no progress form the tech side very frustrated with the service 😔😔😔

I lost internet connection last 1/3/2026 at 12:40pm. I called an hour or two later, they created a service ticket 00005745658. In their SMS and PDLT home website they claimed that their aim is to it fix it within 24 hours. Thank God after 2 days, I have to call multiple times to follow-up, with no status update whatsover from their CS rep nor from a technician. I’ve been a customer for 12+ years and this is what I get! They’re so fast in disconnecting even for just a 1 day delay but so SLOW in attending to their customers’ concerns. Thinking now to end my 12+ years of business with these guys and find what I truly value somewhere else! This is truly frustrating! I dont kniw if these guys even care one bit of these bad reviews.

No internet, i keep on calling 171 no assurance of connection.
They will just say priority but still my internet not restored..and this hotline will waste your 30minutes time before they answer

Terrible company. Net is always poor and sometimes down but they never compensate you.

Extremely slow internet. Doesn't even reach 10% of the purchased internet speed. Frequent interruptions. Customer service always gives the same answer: turn off the router and wait 5 minutes. I've done that at least 100 times. It doesn't help.

Pldt sucks!!! Sa isang buwan na service nila isang linggo lang ang nagana.

it supposed to be Zero stars

The repair service is simply awful. The given customer services is very slow but when it comes to cutting off internet connection even with just an hour late of payment, they're very fast. THE WORST.

SOBRANG BULOK PA SA BULOK WAG NA KAYO GUMAMIT NG PLDT MAG PARASAT NAKANG KAYO KAHIT MAHAL WALANG PROBLEMA KAYSA POTANG INA BULOK AT BASURA NA PLDT NATO

Waardeloze provider!Hopenlijk komt er gauw een andere provider!Al 14 dagen geen internet!Al 4 maal geweest op het kantoor in Carmen!
Dit soort bedrijven zou verboden moeten worden!
Pure oplichting!Wel betalen,maar niets leveren!

Goodday maam sir for now ang ibibigay ko na stars is 2 pero my days na ok ang wifi my timea ding slow talaga no hard feelings just saying my opinion

No internet service for 12 days. Customer service are very helpless and the service is shit. I asked for termination and they ask for a payment for the termination, No Betch! I ain't gonna pay you anything. 😂

Horrible customer service. Complained about losing internet connection last Dec 5. They said someone would come to fix the line. Up until now no one has come to fix it! We keep calling them back every day, SAME THING HAPPENS. they tell us someone will come. The past few days our main source of income has been affected because of there lack of communication and care for their customers. They already have our number, supposedly they said someone should have called us but no one has. We decided to finally switch to a better and reliable internet provider.

PLDT i hope in the future you will no longer disappoint your customers.

Idk it's very complicated, we have our pldt wi-fi for decades already since 2014. My mom called pldt to get our pldt wi-fi fix & change our modem, they said a technician will arrive at 36 hours. It's been almost 2 weeks since our wi-fi is gone, we kept contacting them to give an update. A number called my mom from pldt, and later on my mom decided to contact that number and my mom is restricted or got blocked. The wi-fi itself runs good. But the customer service or dealing with customers is very poor. They should be sure, they could've said 'we can't fix it right away but not that easy' and not '36 hours' and it's taking forever. I would not recommend this pldt network!.

BS service we are paying the service even in advance and this is wat we are getting. Slow no internet almost every week

No internet for a week, no response from my provider.

Took eons to repair a LOS connection. Their chat reps would schedule a repair, but no one came. It has always been that case.

I honestly don’t know where to start without going on a full blown rant, but here it goes. A few years back, I was genuinely impressed with PLDT’s customer service. Calling the hotline was easy, and if I needed faster help, I could message them on Twitter (yes, back then X’s predecessor) and I would actually get to talk to a real live agent. Issues were resolved quickly, sometimes in minutes, sometimes under two hours. It was accommodating, proactive, and made you feel like a valued customer.

This year feels like a complete nightmare. Gone are the live agents. Trying to report a problem now feels like being trapped in an endless loop of bots. I work online. My job depends on the internet. PLDT somehow thinks it is acceptable to block customers from talking to a human at the exact moment the service we pay for stops working.

Yesterday around 3 PM, it rained and the internet died. I waited a bit, restarted the Wi Fi, nothing. I reached out through Facebook, hoping to talk to a real agent because they usually fix problems fast, but the option was nowhere to be found. Messenger and the hotline both locked me inside the same useless bot flow.

When a queue option finally appeared, it said 45 minutes. I got disconnected. Then 11 minutes. Then 33 minutes at other times. Every time I said yes to confirm, the bot either froze or told me the session expired after only a few seconds. Bots cannot understand urgency. Bots cannot understand that my work depends on this. Bots cannot fix anything properly.

Out of frustration, I called the Upgrade hotline. I was connected to a real agent instantly with no queue and no bot. Big thanks to Jay for helping me. But seriously, who decided that regular customers reporting a service outage do not deserve the same access to human agents?

And now here is the update. It has been around 30 hours since the outage started. It feels like my issue is not important because it is still inside their 36 hour timeframe. So I guess I should just sit and wait for them to eventually reach that limit before anyone cares. This is not acceptable for a service that people rely on for work and daily life.

PLDT, you get paid to provide stable service and real support. Not generic automated replies. Not endless bot loops. We deserve an option to talk to a real person who can actually help. Anything less is disrespectful to your customers.

This is not just a minor inconvenience. It is a complete downgrade from good service to absolute frustration. Whoever approved this bot first system needs to rethink it immediately. Your customers deserve better.

Definition of trash - PLDT

Very bad, No Wifi for 8 days now. I'm always asking for follow ups on the issue, they say they are working on it yet 8 days in nothings fixed still the same when I reported it on the first day.