NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Vis mer
Selskapet har svart
Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track... Vis mer
Selskapet har svart
I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Kontaktopplysninger
Storbritannia
- newpay.co.uk
3,7
Middels
202 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to use and clear on how it works.
16. juli 2025
Svar fra Newpay
Hello Samuel. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Svar fra Newpay
Hi Jason,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks, Julie.
Still waiting to get our accounts verified
Still waiting to get our account verified been waiting 2 weeks rung twice and just told we have to wait for manual verification think we're just gonna get a bank loan instead at this point will keep my review updated
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newpay
Hi Barry,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
Very happy 5* all round from me !!
Extremely straightforward application processExcellent repayment options, my credit rating isn’t the best but I was offered the lowest interest rates I’ve ever been offered, app very easy to navigate and understand, overall very happy, 5* all round from me !!
10. juli 2025
Svar fra Newpay
Hello,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Thanks, Julie.
Svar fra Newpay
Hello Steve. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
Need more retailers!!
I’ve had Newpay for years. It’s ever convenient and easy to use. Only thing is I wish there was more sites that accepted it.
1. juli 2025
Svar fra Newpay
Hello Lee. I would like to thank you for your feedback, as we are always working to improve our services. Best, Audrey
AVOID
Purchased an item from Dusk and used New Pay to fund it. I returned the items to Dusk which cleared the balance on my New Pay account. I chased New Pay on several occasions to confirm whether or not they received the refund. Four weeks after the refund having been received by them they are refusing to accept they have it, directing me to do a complaint then a dispute - whilst simply refusing to credit the refund. New Pay owe me money (given they have the refunded monies in their account or should chase the merchant directly for it). I am required to continue to pay the contractual monthly amounts until my account is recredited which means that New Pay are financially benefitting not only by having the refunded credit but also by requiring me to pay them monthly.
They have zero interest in resolving the matter swiftly.
AVOID THIS COMPANY IF YOU INTEND TO REFUND ITEMS AS THEY WILL KEEP YOUR REFUND AND REFUSE TO CREDIT YOUR ACCOUNT WHILST MAKING YOU CONTINUE TO PAY THEM EACH MONTH
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newpay
Hi Laura,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Svar fra Newpay
Hello Anthony. Thank you for your 5* review. Best, Audrey
Very easy process to register
Very easy process to register. Competitive rates which made my purchase more attractive.
13. juni 2025
Svar fra Newpay
Hi Mr. Shuttleworth, We're glad that you had an easy registration process with us, we want to ensure that everything is as smooth as possible for our customers 😊 Best, Elan
Svar fra Newpay
Hi Samantha,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
Svar fra Newpay
Hi Lenka, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Svar fra Newpay
Hi Kestutis,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
I purchased a DJ Deck for my son and…
I purchased a DJ Deck for my son and used trustpilot to finance it the system they use is very easy to use and I got a response back very quickly so I went ahead with the purchase. The comms from Trustpilot have been great throughout the year and so I am happy to recommend them
21. mai 2025
Svar fra Newpay
Hi,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Easy online experience being able to…
Easy online experience being able to spot payments even though I paid early
28. mai 2025
Svar fra Newpay
Hi Jazzy, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Strongly recommend
I was able to buy a large expensive item and pay it back with an affordable amout each month. full access to my account and a reminder of the monthly payment to be taken from my bank a few days before. I had no problems with Newpay and have now finished my payments .I would strongly recommend Newpay.
2. mai 2025
Svar fra Newpay
Good Afternoon, Lindsay,
We appreciate you taking the time to share your experience, and we're thrilled to hear how helpful you found newpay!
- Kenith
Quick and easy with good correspondence…
Quick and easy with good correspondence throughout,would recommend 🙂
8. mai 2025
Svar fra Newpay
Hello Stevie. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Very easy to apply and quick answer
Very easy to apply and quick answer. Very easy to use
4. mai 2025
Svar fra Newpay
Good Afternoon, Lee,
Thanks for taking the time to share your experience, great to hear you found the application process so simple!
- Kenith
Money made easy
Great helped me when things was tight but kept me informed of everything that was happening
18. april 2025
Svar fra Newpay
Hello. Thank you so much for the lovely review! Best, Audrey
Excellent service helped me a lot.
30. april 2025
Svar fra Newpay
Hello Paul. Thank you so much for your lovely review and the 5-star rating!
We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊. Best, Audrey
Easy and fair
30. april 2025
Svar fra Newpay
Hello Keith. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.