Absolute Dogs Breakfast of a card since taken over by NAB . Cant download statements as a CSV File,Doesnt intergrate with Accounting platforms Xero or MYOB. When calling Customer service at first i th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Am cancelling my card as the takeover from Citibank is woeful. They are now still chasing my annual fee, even though I have cancelled the card prior to the next year renewal. I have escalated this t... Vis mer
This product is absolutely terrible now that it has been taken over by Nab. I obtained a Qantas rewards card - the Qantas points I have earnt have never been transferred to my Qantas account. I identi... Vis mer
Struggled even to download it from the get go. I’ve seen the most basic of apps download easier. When it finally downloaded a day later ( because I got tired of waiting) , it was ok to use but remains... Vis mer
Absolutely terrible customer service
Absolutely terrible customer service. I’ve been calling for weeks trying to get a refund from my closed credit card, and every single time I get the same useless, scripted responses. No one actually listens, no one fixes anything, and I’m stuck going in circles. It’s honestly one of the most frustrating experiences I’ve had with any company. I wouldn’t recommend this card to anyone.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Citibank credit Card became NAB "My Card"
I have been with Citibank for more than 20 years. I was happy with their service. Since they they moved to National Bank Credit Card, everything went wrong. My regular automated payments for Life Insurance, Home Insurance, Health Insurance and other regular payments all stopped. Citi bank did not contact me until 2 months later when I was contacted by different companies demanding payment. I then contacted Citi Bank customer service who acknowledged the problem, but refused to apologize or do anything to rectify it. Gross incompetence.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Prestige card no longer fit for purpose
On transition to the MyCard platform, connectivity to accounting systems was removed. No waring - indeed, transition was touted as an 'improved experience' yet it removed a key component of any prestige card. There is a clunky work around, but it is pretty poor.
No apologies and customer service no help until a direct to the CEO email - even then, the best they can do is the clunky work around. This is no longer a prestige offering.
15. november 2025
Anmeldelse skrevet uten oppfordring
Terrible service
Was shopping around and asked Mycard if they would offer anything to keep card as its expiring soon. Basically told to leave. Great customer loyalty good luck with your business model. Cant wait to deactivate and leave
29. desember 2025
Anmeldelse skrevet uten oppfordring
Pathetic
Pathetic, phone does not get answered, chat is unresponsive. AI Chat appears to not understand basic English, no human consultant available to assist.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Poor value
Poor value, removal of transfer to Kris, crappy customer service - goodbye
23. desember 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.