Knog Anmeldelser 303

Customer service as customer service should be. Had problems with a Knog Scout after I changed phones. Got a thorough explanation by email on how to reset it, but I couldn't do it. They then sent me a new unit. Incredibly satisfied and really recommend this company😀

Der Service von Knok ist unübertroffen!!
Ein Ersatzgerät wurde mir umgehend zugeschickt und die die Kommunikation mit dem Support war überaus freundlich.

Very responsive, professional, thoughtful and understanding of my issue. I would recommend them most highly. Bridg from customer service is to be commended.

J'ai acheté une alarme KNOG et j'en étais pleinement satisfaite depuis 1 an jusqu'à ce qu'il commence à s'activer tout seul en roulant alors qu'il avait été désactivé. Après des reset et même un remplacement de mon Knog, j'espérais pouvoir retrouver un fonctionnement normal mais le nouveau Knog a fait la même chose ! Vraiment décevant.

Knog blinder 4.
Since 2018 I'm using this lights. So far they still working, battery on eco mode last about 2 months or more on average 5 hours per week.Water proof for UK weather.

Superhelpful and replaced my 2 year old light for free. Quality products and super service!

I have always been a huge fan of your products, and now I must also praise your customer service.

Thank you for the help with the bike lights replacing them and the truly friendly and easy contact.

There are really wonderful people behind your products.

Your bicycling customer, Vanessa (Germany)

Knog honors their warranty: when my bell broke they shipped me a new one

We've been using Knog lights on our bikes for several years now. In general, the experience has been extremely positive, and on the rare occasion that we've had problems with lights, etc., Bridg & her team have been exceptionally quick and professional in providing support and assistance.

Wonderful products and exceptional customer service whenever I've had to get in touch. Keep up the great work!

Great customer service. Have been long time user and appreciate the quality of their products.

Quick and custom friendly support. Resolve the problem immediately with replacement of the faulty device. Much appreciated. I strongly recommend Knog company and their products. Regards. Antek

We’ve been using two Knog Scout alarms on our MTB e-bikes for over a year now. We lock the bikes using Foldylock locks if we’re in a cafe or when they’re secured on the car carrier outside our accommodation overnight. The Scout alarms then provide the piece of mind that if someone was to begin tampering with the bikes we’d hear/be notified and they’d also be put off by the noise. One of the Scout’s batteries failed at 13 months and Bridg at Knog supplied a new replacement no fuss immediately upon being contacted. Fantastic support. Mechanical and electronic things can fail and it’s the company’s response that determines whether you’d buy anything off them again. Very happy with the customer support we’ve received.

Super amazing Customer Service!
BRIDG JESSOP did an amazing job handling my request. If i could, i'd give her 10 out of 5 stars. Thank you very much!

Amazing customer service! Bridg was really quick and clear with her messaging and the issue was resolved perfectly within a few emails. Thanks Bridg and Knog for helping me get back on the road!

I activated my alarm and the next moment it disappeared out of my Knog-app. A factory reset would destroy my device. I asked for help, the replied instantly and got a detailed step by step advice how to solve the problem and it worked. So I am very satisfied.

The Knog Scout's painstaking reset process is a monumental failure. After 30 futile attempts and a cacophony of beeps, it's evident their "security" is laughable. Other brands offer seamless, secure solutions without this nonsense. The Invoxia Bike Tracker is bug-free, user-friendly, and infinitely superior. Knog's excuses are indefensible. Avoid at all costs.

Great service
Issue with an item contacted customer service sorted very fast
Many thanks

Have had 4 knog lights over the last few years, and never had an issue with them. When my toddler broke a clasp on one, the team were super helpful and got me a spare part very quickly. Great brand, great lights.