Kiiroo Anmeldelser 314

I haven't received my product yet, and customer service is auto responds. Said it could take 6 days to respond. I ordered 5 days ago, shipping was supposed to be 3-5 days, and the tracking on their site still just says confirmed. Might have made a mistake going with this company.
#65184

I ordered the onyx + a week ago, I got it in today and started charging the unit, after about 15 minutes I wanted to check to see how much battery life it had and i pushed the power button and it blinked once and now won't charge at all! So i contacted support and it says it can take a week to get back too you this is really bad customer service it shouldn't take a week to respond to a customer! Also there is no troubleshooting on there website for this which I know from reading reviews it is a problem!

Just so that everyone knows I got the replacement and it let it charge for the 6 hours and it died with one minute of it being on, and no one has responded to my message about it, I am just gonna reach out to my bank and dispute the charge because this is not right!

DO BOT BUY FROM HERE!!

Horrible service! I ordered the fuse. From the moment I turned it on it did not work. The vibrations would come on, then stop completely.

I have been emailing with Samantha amd several others at kiiro. They correspond through completely different emails, so it makes it hard to keep track of whom your talking with. Then they sent several “if you do not respond we will close your ticket”. I responded!!. And now have not received an email back. I reached out again, and was informed my ticket was closed because I didn’t respond!

All I want is an exchange for a working Fuse. But they keep asking me to re download their app. THE FUSE IS BROKEN. IT IS NOT THE APP!

HORRIBLE customer service. HORRIBLE products. The absolute worst experience of buying online that I have ever experienced.

DO NOT BUY FROM HERE!!

For a product that cost nearly $300, I would have expected much more.

Yes I will be reporting Kiiro to the BBB. This company should not be allowed to continue running such a scam.

I received my KIIROO Onyx+ Realm edition yesterday and within less than 30 minutes of first use, it lost power. I attempted to recharge it with multiple outlets/chargers and nothing would charge it. For $200+ I feel like the item was a huge scam and not a quality product.

Order #63914

If you're big or above average DO NOT BUY THIS.

I know that I have a large member but I thought that I was still small enough to fit but BOY WAS I WRONG. I can only manage to get the tip in and when I stiffened up the onyx locks up on me. If you're on the smaller side this might be good for you.

Since there's no refund policy, im stuck with this junk. DON'T MAKE THE SAME MISTAKE.

Reply
No I did not. Since you guys have no a return/exchange policy, I didn't bother contacting support.
Order#63773

Ordered the Onyx+ (#60234) and it got here a day or two early. It worked great for about 6 weeks and then one day it wouldn't connect to the Feelconnect app, immediately followed by shutting off. It now won't power back on and won't even pick up a charge from the charger. I've troubleshooted by using a different charger, cable. I connected another device to the same charger and cable and it worked fine. I sent them an email and they responded after a couple of days. After sending them a video of the device not working, they shipped me a new one which I received in about 4 days. And, the new one works great!

Received my Plus yesterday and gave it a quick try. Unfortunately, either I'm too small or this thing is meant for an elephant. I get very little feeling. The opening needs to be much smaller and tighter. Not worth the 200 dollars. Save yourself a bunch of cash and get an inexpensive manual toy.

thank you so much for the swift prompt help

Great company, with friendly staff but unfortunately they didn't send me my shipping tracking number until I emailed them about it and it had already been waiting for pick up.
A little annoying but overall very good.

I made a purchase and received confirmation from my bank immediately that money was removed from my account but the kiiroo website said it wasn't processed.

I emailed customer service and got an automatic message saying they would get back to me in 7-10 business days. The shipping is only 3-5 days meaning mail moves faster than their customer service.

Kiiroo has essentially stolen $200 from me. I still haven't received an order confirmation, still haven't received my product, my money is still gone and I still haven't heard from customer service. I'm currently exploring legal options. I'm so disgusted with their "customer service" that I'll never order from them ever again. I'm assuming they don't care and their response to this will be something generic to save face. Absolutely terrible company. Stay away from them.

There was an error with my order first time was my fault and the second time my order glitched in there system causing me to never get my order. after i contacted customer support they where able to resubmit my order and give me a new tracking number. hands down best customer service i have ever delt with online.

Absolutely ecstatic with the customer service given. My issue was fixed within a very reasonable time frame

So helpful and kind. Wonderful experience

Onyx+ - Was really looking forward to what a premium tier of sleeve would feel like and the feeling you get from nonmanual stimulation. Sadly this thing is a massive let down to the point I literally don't even think I can finish with it.

Issues:
• Sound - its loud mechanical whirring will be a dead giveaway to what's going on in the room next to you so it's not discreet. It's also rather distracting and breaks any potential emersion you were seeking.

• Feel - It doesn't feel much like anything. It gives a very gentle grip that rolls up and down oddly in two small diagonal corners of the shaft, leaving a lot of feeling missed, ideally the bottom part where you want the most stimulation. Because the sleeve doesnt slide with it you dont get the feeling of going in and out. it just feels like some one very lightly grabbing you and rolling their hand up and down, not pulling or sliding. Within seconds you'll just want to do the thrusting yourself just to achieve any form of meaningful sensation. You would have to be an incredibly easy climaxer to have any success.

• Price/Quality - at $200+ I was expecting something well put together like I see from female products of the same tier. This was not the case, it feels extremely cheap. Yes it has the bluetooth features and built in charging, but the quality of the actual mechanics doing the work seem like something you'd get with a $35 novelty toy you use once out of curiosity. This is extremely annoying to spend the money knowing this type of product can't be refunded once tried.

Unless something is seriously broken with mine I don't see why anyone should buy this. The digital and bluetooth features are meaningless if the actual pleasure aspect doesn't even work. I own many toys and this is easily the most expensive purchase to join my 'never to be used again' pile. I'm just blown away how much this thing let me down and I wish I could get that money back. I keep retrying it going "It can't possibly be this bad..." and it is...

I ordered an Onyx+ Realm edition on 12/25, and when it arrived, both plastic safety seals on the box were not intact (broken safety seals). I emailed customer support immediatly 1/5 indicating I received my order last evening and just opened the shipping carton.
I removed the Onyx+ box from the plastic sleeve and immediately noticed that the plastic safety seals on each side of the box were not Intact, so this means that this product was opened by someone else previously. Consequently, I do not trust that this product has not been used previously.
Please contact me immediately so that this can be corrected.
I emailed a second time on 1/11 when I had not receive a response.
I indicated ; I received my order last evening and just opened the shipping carton.
I removed the Onyx+ box from the plastic sleeve and immediately noticed that the plastic safety seals on each side of the box were not Intact, so this means that this product was opened by someone else previously. Consequently, I do not trust that this product has not been used previously.
Please contact me immediately so that this can be corrected.

Customer service contacted me a day later and they requested that I send them pictures of the package from all sides, which I did, along with pictures of the interior contents. They got back to me the next day and indicated; Thank you very much for your reply. We at kiiroo do take safety and hygiene seriously and for this reason we only ship unopened products to our customers.
An investigation about your order has been opened, as per the device you do not need to return the device to us just please provide us with a photo of the device serial number and pictures of all the sides of the box (please make sure the box is laid flat in the pictures) .
You can dispose the device in accordance to your local regulations for electronic and battery waste disposal.
We have issued you a replacement and sincerely appreciate your cooperation and patience. For tracking number please contact us on this ticket by Tuesday evening.
If you have anymore questions please feel free to ask.
If you do not have anymore questions please reply “Solved”.
Hope to hear from you soon.
Take care and stay safe.
Kind Regards
Kiiroo
They promptly sent out a replacement, and it arrived last night.
Unbelievably, the replacement product also had the safety seal tabs broken/cut.
I immediately emailed customer service again and notified them of the same.
Based upon my first experience I would have expected the shipping manager to personally inspect that everything was verified as intact and safe.
I have not heard from Kiiroo support yet since sending this email.

UPDATE - 1/21/21 - Customer service responded to this review requesting an order number. Since there is no respond to answer feature to their post I will add the order# 59801.

My order was shipped to the wrong address and returned to sender. However, Samantha was able to quickly resolve the matter, and re-shipped my order to me. She even sweetened the deal a little. She was professional and kind and a great help.

I've contacted support twice with my questions and both times they have been extremely helpful and have answered all of my questions. Only giving four stars not because I'm displeased at all, I just haven't ordered anything as of yet. Once I do, I can edit accordingly. Awesome job, support!

11/02/2021 - Just wanted to give an update on this. I've had many email correspondences with the Kiiroo support team and because of how friendly, responsive and knowledgeable hey are, my girlfriend and I have decided to make a purchase through their website. I'll make sure I post a review of the products after they have arrived.

14/02/2021 - Right after I posted the last update, she and I decided to make a couple purchases. We both received our packages in less than a week. They came yesterday and I'll just say probably the best investment I've made since deciding to go to college. We are both extremely happy with our purchases and will probably end up burning out the batteries before the year is out. Happy Valentine's Day.

I ordered Christmas Eve (order number: 59743) and have yet to receive a tracking number or my package. I’ve emailed for an update and a question I had. I would really like my product. Thank you.

I placed an order two weeks ago (Order #59686) and there has been no confirmation of shipping and no tracking number assigned. The website says there would be shipping delays due to "bad weather" beyond the normal 3-5 days timeframe, but this is rediculous. I have sent two queries to customer service, and they have yet to respond. Horrible customer service. I want a RESPONSE. I don't want to hear COVID 19 as an excuse. This company apparently makes a habit of these bad business practices according to similar problems noted here. I still want the product, but I have no choice but to file a dispute and give the company a one star review until they comply.

Update: 1/6/21 - The company did respond to me, and gave me my tracking number, but there has been no action and I'm still not closer to getting what I paid for.

Update: 1/11/21: I finally got my order, but the lubricants I ordered were damaged, opened and spilled all over the the packaging. This irks me quite a bit, because those are expensive Tried the Keon itself and it seems to have decent stimulation and works great. Maybe I'll up a star if they help me out with getting ripped off on the lubricant order.